Skip to main content
To Customer Support To Customer Support
After renewing Webroot under Holiday Special, when I tried to download, I got (3 separate times) a typical screen where you usually run a scan with it telling me that I can renew under Holiday Special instead the "Run" screen I was expecting. Anybody out there that can help me download the product I just renewed?
Hello PattyWaltz51,

 

Welcome to the Webroot Community,

 

Have you tried this below?

 

If you have a new keycode, you can activate it as follows:


  1. Open SecureAnywhere.
     
  2. Click the gear icon next to My Account. Your account panel displays.


     
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
If you would like to also add your keycode to your online management account, click here for instructions.

 

Also if you have Password Manager you will need to Submit a Support Ticket to transfer your passwords to the new keycode. Or if you need help the Support Team will help you free of charge with your Webroot subscription.

Reply


Terms & Conditions