Hello and Welcome to the Webroot Community Forums!

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Support Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Support Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 

• Open Webroot SecureAnywhere
  
• Click on ‘Advanced Settings’ from the top right
  
• Select ‘Scan Settings’ from the left side
  
• Unselect the option “Detect Potentially Unwanted Applications”
  
• Click on the Save button (you may have to enter in a CAPTCHA)
  
• Reselect the option to “Detect Potentially Unwanted Applications”
  
• Click on the Save button
  
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers" attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.

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@ wrote:

Do the installers contain any unwanted software? Would Webroot guard against that? Or is there a safe application that lets you make lossless audio files that I don't know about that is whitelisted by Webroot? Don't mean to imply that the others aren't safe. I just don't know and I'm always a little leary of freeware. Hate to be but....

 

Thanks.

As long as you get them from the official download links those should not contain any PUAs. I've never used MediaMonkey but Foobar and EAC are good apps. The free version of dBPoweramp is a great converter as long as you don't need .mp3 support.

 

-Dan

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Thanks. I was thinking of getting a Fiio X5...since Apple has discontinued the ipod classic. From my research, you should use lossless music files like FLAC, to get the best performance. I guess AAC is still a lossy format. I was looking for a program to create FLAC files and everything I found was freewave. Although, it looks like Nero might be able to rip them too.

 

Just wanted to be sure that whatever I decide to use won't compromise my system.

 

Of all the anti-virus programs I have used, webroot is my favorite by many, many miles.

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