I just ran scans on my computer with webroot and  now a box apprears that says:

 

SERVICE MANAGER

t8ExtEx.dll  is missing

 

Press OK

 

If I do not press Ok then nothing runs or I cannot get onto the internet. I was having NO problems until the scan run then at 90% it just flicked off and then this Service Manager box, came up and continues to do so.

 

Can ou help me?????

 

Thanks, MME

 

(Merged, dupilcate posts)

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Hello and Welcome to the Webroot Community!

 

 

Please look here http://answers.microsoft.com/en-us/ie/forum/ie8-windows_xp/error-message-when-launching-internet-exp...

 

Here is some info on PUA's: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/4074...

 

If this doesn't help you can always issue that Support Ticket free of charge with an active subscription.

 

Thanks,

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Hello @ 

 

Are you telling me that Webroots scan stopped at 90%?

 

If Webroot stops scanning at 90% then please try to follow these instructions closely.

 

Can you run a deep scan in Safe Mode the instructions on how to do so are shown below. 

 

1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking

http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68

2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.

3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...

4. Open the 'Scan & Shields' tab.

5. Click the 'Custom Scan' button.

6. The default scan option is 'Deep'. Click Scan.



This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help.

 

 

 

 

Regards,

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