I can't find my webroot password icon

  • 18 August 2016
  • 1 reply

Can you tell me how to get webroot Password icon back on my computer?  I have reactivated and it says it was reactivated but still no icon; therefore I cannot click it to get to my passwords/

1 reply

Userlevel 7
Hi FaucettM4
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.  
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':

which should then take you to the following dialog:

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

One then double clicks on that so that the login dialog is presented, etc.
Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
Note: This will not work in Microsoft Edge. Webroot is currently awaiting that MS allow addons/extensions to be used with Edge. Please see HERE for a KB Article on the subject.
Regards, Baldrick