Hello KJB,

 

Welcome to the Webroot Community,

 

This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.  

 

Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':

 

 

 

which should then take you to the following dialog:

 

 

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.

 

That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

 

 

One then double clicks on that so that the login dialog is presented, etc.

 

Please check the above out and come back if anything is not clear or if it does not help/respond to your query.

 

Note: This will not work in Microsoft Edge. Webroot is currently awaiting that MS allow addons/extensions to be used with Edge. Please see HERE for a KB Article on the subject.

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Downloaded toolbar install and install  said it was already running, reinstalled and stil no toolbar or icon in Firefox.  Frustrating.

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Hello KJB,

 

Sorry you are still having this issue,

 

If you are unable to get the Password Manager working with Firefox then I would recommmend that you Open a Support Ticket to let the Support Team, know, and they can investigate the issue for you.

 

 

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Thanks it is done.

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You are most welcome. Support will get a hold of you usually within 24-48 hours.;)

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I appreciate the fast and freindly assistance.

KJB

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Thank you so much for the kind words!

 

 

Have a nice evening!:D

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