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Why won't the CD for Webroot accept the product code?  And what do I do to fix this so I can do the work I need to do?
Hello philmolina, Welcome to the Webroot Community Forum. :D

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
HTH,

Dave.;)
To activate a new keycode:

1. Open the Webroot program and click the gear icon next to "My Account."

2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate."

3. If a scan starts automatically, allow the scan to complete.



Cheers!

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