Hello @,

 

Welcome to the Community Forum,

 

Yes, you should look in Quarantine (click on the gear/cog to the right of the PC Security tab, and then select the Quarantine Tab) if WSA has removed anything it should be detailed therein.

 

You can also check the latest Threat Log (click on Utilities tab, and then on the Reports button revealed, you then click on the Save Threat Log button to display and save a copy of the latest threat log which should detail any threat that WSA has recently identified and removed).

 

if active threats were not removed you might want to go into Safe Mode with Networking unless you would rather submit a Support Ticket and they can check this out for you. I've posted the instructions just encase.

 

Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 

 

1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking

http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68

2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.

3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...

4. Open the 'Scan & Shields' tab.

5. Click the 'Custom Scan' button.

6. The default scan option is 'Deep'. Click Scan.



This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.

 

Thanks,

 

 

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