" online map finder ", Is it malware?

  • 2 April 2016
  • 3 replies
  • 849 views

I have a new toolbar that pops up intermittently (without my permission) called " online map finder ", Is it malware?   If so, why didn't my last Webroot scan find it and bring it to my attention?  Thanks

3 replies

Userlevel 7
Hi cpool222
 
Welcome to the Community Forums.
 
The OnlinMapFinder toolbar is sourced by a company called Mindspark which is well known for agressive advertising techniques using non-malware programs we commonly refer to as PUAs or Potentially Unwanted Applications.
 
As you are finding, in the case of the OnlineMapFinder toolbar, these are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 
  • Open Webroot SecureAnywhere
  • Click on ‘Advanced Settings’ from the top right
  • Select ‘Scan Settings’ from the left side
  • Unselect the option “Detect Potentially Unwanted Applications”
  • Click on the Save button (you may have to enter in a CAPTCHA)
  • Reselect the option to “Detect Potentially Unwanted Applications”
  • Click on the Save button
  • Run another scan with Webroot and remove any items that get detected.
In terms of manual removal, if the above does not help, I have located some uninstall instructions (HERE), from Mindspark themselves (so I am not holding my breath as to them workiing...but looking over them they seem genuine/nothing out of the ordinary).
 
If that does not helps and you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
 
And if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.
 
Hope that helps?
 
Regards, Baldrick
Thanks for the help!  I'll try these solutions!  I definitely didn't purposely download this one, so it must have piggybacked on something else.  Thanks!
Cleave
Userlevel 7
Hi Cleave
 
No worries...glad to be able to help. And by the way I am sure that you did not intentionally download this crittter...that is the insidious nature of the PUA and the unscrupulous 3rd party donwload sites that bundle them with legit downloads, and then make the optiosn for installingt hem so difficult to read or understand that often the poor user is bamboozled into installing the crapware.
 
Regards, Baldrick

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