Skip to main content
To Customer Support To Customer Support
I have placed uv4.exe the executable in the (PC Security->Settings->Block/Allow Files)

And copy paste (both key commands AND menu commands) don't work.  Well, I think copy works, I don't think Paste works.

 

The only way I get this to work is if I disable Shield.

 

Windows 8.1

Internet Security Plus v8.0.88

 
@,

 

Welcome to the Webroot Community.

 

I believe that there is a bit more than meets the eye here.

 

It is likely that Webroot is monitoring one of these programs and that is why we are seeing this issue occur.

 

I would advise creating a support ticket so that we can gather logs from the system and make the proper determinations.

 

I have provide both a support ticket link as well as a phone number.

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

Please let me know if you require further assistance.

 

Best Regards,
Thanks.   I've opened a ticket.  Once we figure out what is going on, I'll come back here and update.
I found your ticket, I have whitelisted your logs including the Keil IDE. Please run a deep scan to confirm my changes, then try the program again. 

 

1. Open SecureAnywhere and click the 'cog' beside 'PC Security'.

2. On the Scan & Shields tab, select Custom Scan.

3. Select deep scan from the Customized Scan Window and Click Start Scan

 

This will start a Deep Scan of your system. This should help with the issue you are having with your software.

 

Thanks,

Roy

 

 
Great it worked.. what did you do? How did you whitelist my logfiles?   

Reply


Terms & Conditions