Hi, today I was going to scan a file while in explorer, but I noticed the option wasn't there anymore. I also noticed that the secure erase button wasn't there. I checked my settings to make sure they were still on (they were) and I turned them on and off, and even rebooted, but nothing worked. I've attached some pictures as well. Any ideas to fix?
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Hello!
Please do a clean reinstall of WSA and that should bring the Webroot Context Menu back for you!
Please follow the steps closely!
Thanks,
Daniel ;)
Please do a clean reinstall of WSA and that should bring the Webroot Context Menu back for you!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel ;)
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