Hello Mammabear1,

 

Welcome to the Webroot Community

 

For  printer issues such as this please take a look at this previous thread as it may provide a solution to the issue.

 

Please check on the the places within WSA where it can block or restrict an app or file, but where the user can if appropriate override the block/restriction.  These can be found as follows:

 

1. Click on gear/cog to the right of PC Security> Quarantine 
   
2. Click on gear/cog to the right of Identity Protection> Protected Applications
   
3. Click on gear/cog to the right of Utilities> System Control > Control Active Processes

 A more detailed set of guidance instructions can be found in this KB Article, which you should review and follow the instructions given/advice on the statuses available, etc.

 

There is one further area to check...:

 

1. Click on gear/cog to the right of PC Security> Block/Allow

and to which the rules in the KB article re. "Allow," "Protect/Monitor," or "Block/Deny" also apply.

 

The main thing to remember is do not change any setting to allow or unblock a file/app unless you are certain that it is safe to do so. Or you can always Open a Support Ticket  so that the professionals on the Support Team can assist.  Such a service is free to WSA users with a current subscription.

 

Hope that helps? 

 

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