Hi twosongs,

 

Welcome to the Webroot Community.

 

Since you already had Webroot installed you can do the following:

 

Open WSA and click on the gear next to "My Account" then enter the NEW keycode in the box provided and click "Activate"

 

 

You will also need to contact Webroot Support if you use the Password Manager so they can transfer your info to the new keycode.

 

If you need to totally reinstall do the following:

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue?

 

Hope this info helps,

 

BD

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