hi peeps. i have a problem with this file, that is located inside the folder drivers of system32.
this is what WHOCRASHED reported to me:
On Thu 05/04/2012 07:13:50 GMT your computer crashed
crash dump file: C:WindowsMinidump40512-21418-01.dmp
This was probably caused by the following module: wrkrn.sys (WRkrn+0x6076)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88000DCB076, 0xFFFFF8800AA9BA90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:Windowssystem32driverswrkrn.sys
product: Webroot SecureAnywhere
company: Webroot
description: Webroot SecureAnywhere
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wrkrn.sys (Webroot SecureAnywhere, Webroot).
Google query: wrkrn.sys Webroot SYSTEM_SERVICE_EXCEPTION
any clues on how to overcome this failure?
thanks in advance
joe
Solved
WRkrn.sys causes blue screen failure
Best answer by MikeR
Hey saintshaka,
Welcome to the Community and thank you for the detailed post.
I would like you to open a support ticket so that we may gather specific information about this minidump. Please use the email address your product may be registered under as well as any keycodes for your product when you open the ticket. You can also copy and paste the information on the minidump that you provided below.
Thank you!
View originalWelcome to the Community and thank you for the detailed post.
I would like you to open a support ticket so that we may gather specific information about this minidump. Please use the email address your product may be registered under as well as any keycodes for your product when you open the ticket. You can also copy and paste the information on the minidump that you provided below.
Thank you!
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