PC Agent release notes for version 9.0.19.36

Thanks @ :D

Awesome Petr! Thank you! Have a great day!:D

This update doesn't appear to be being offered to our WSA clients which is odd as it was released 3 days ago...
 
The majority of agent versions are 9.0.18.34 (75%+) with a small number on 9.0.18.44 (<10%).  Zero are on the new 9.0.19.36 version.   I don't appear to have any control over when agents upgrade through the console.
 
Can you offer any insight or guidance re: why this might be the case and how we can accelerate this version upgrade?
 
Thanks,
 
Richard.

Thanks Robert.
 
This isn't ideal... not having this new version (and the registry key it creates) effectively blocks the Meltdown/Spectre Windows Updates from being detected as applicable to a particular system.

Can we manually create the registry key to enable to Windows Update patch on versions prior to this one, or do we HAVE to have the 9.0.19.36 for the key to be auto created?
Kaseya have released a procedure to create the key, but want to ensure Webroot will allow for it.

@,
 
You can definitely set the registry key manaully.  The existing release (9.0.18.44) works fine with the registry key set and Microsoft patch applied.  Webroot has a self executing file to help you do it - you can find it here:
 
https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2837
 
You should be able to add the registry key using Agent Commands:  Agent Commands -> Advanced -> Run a registry command.
 
If you're using Connectwise Automate (formerly Labtech) like me, this is really useful:
https://github.com/gavsto/ConnectWise-Automate-Meltdown-and-Spectre-Detection-Scripts
 
 
 

Great and thanks for replying! 😉

@ wrote:
Has anyone seen this new version, released 2 weeks ago, yet?
I haven't, and I have 250 agents installed in 14 sites.   Clients are asking about Meltdown/Spectre and I can't get any replies on the topic from WR.
If there's a reason it hasn't been released yet, could you explain?   Maybe give a date?
Thanks.

The best thing you can do is Submit a Business Support Ticket and they will give you the correct information!
Or:
CALL US
1-866-254-8400
 
Thanks,
 
Daniel

Wow.  That's unacceptable for a security company.  I have 97 servers running Webroot 9.0.18.34.  They won't update to 9.0.19.36, so I must be in a later "pool".  There is no way to manually update through the console ( A HUGE FLAW IN MY OPINION!).  So the answer is "there's a big security flaw, but give us a month or so and we'll get you an update"?!?  
 
Last year Webroot messed up an update and took down thousands of computers worldwide. 
 
Webroot needs to ramp up their investment in support of enterprise customers.  I'm beginning to seriously question my choice of this product to protect our servers . . . 

@  & @  I second @'s advise on opening a support case.  I'm pretty sure that this is for the PC Release for general consumers.  The business side is handled a bit differently, and you should be following this thread:
 
https://community.webroot.com/t5/WSA-Release-Candidate-PC-Group/Now-available-WSA-9-0-19-36-and-WTS-1-6-release-candidates/gpm-p/311495
 
On the business side, the candidate version number has already changed from X.36 to X.43
 
Additionally, there are a few posts in the forums outlining how to manually set the correct registry key settings so you can proceed with installing the the windows patch.  Webroot has a self executing file that you could probably script, you can use agent commands or if you have a management solution for your clients there may be other ways to script out the registry settings and apply the patches.  There are also Microsoft articles outlining the proper registry key settings for each type of system (workstations, servers & Hyper-V). 
 
The point being, you shouldn't be waiting for Webroot's next release to increase your security posture.  9.0.18.34 is compatible with the Microsoft patches as long as you set the required registry keys first.
 
Lastly, there is a feature request for an update client agent command here:
https://community.webroot.com/t5/Feature-Requests/Add-Update-Upgrade-functionality-to-Agent-Command-Menu/idc-p/311448#M2623
 
 

wrote:

wrote:
@  & @  I second @'s advise on opening a support case.  I'm pretty sure that this is for the PC Release for general consumers.  The business side is handled a bit differently, and you should be following this thread:
 
https://community.webroot.com/t5/WSA-Release-Candidate-PC-Group/Now-available-WSA-9-0-19-36-and-WTS-1-6-release-candidates/gpm-p/311495
 
On the business side, the candidate version number has already changed from X.36 to X.43
 
 
 
 

This seems to be a 404.

PC Agent release notes for version 9.0.19.43
https://community.webroot.com/t5/Product-Releases/PC-Agent-release-notes-for-version-9-0-19-43/td-p/312059
for business
https://community.webroot.com/t5/Product-Questions/WSA-9-0-19-43-business-deployment-started/m-p/312382
https://community.webroot.com/t5/Product-Releases/bd-p/ProductReleases