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17540 Topics
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Fresh Face
denrich56Fresh Face
asked in Webroot® WiFi Security
WiFi login problem with my PC using Win 10

Keep getting login failure message on my WiFi login screen.  Problem has started since recent subscription renewal.  I have a Webroot account which shows WiFi Security active but shows no days left for subscription.

264535
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New Member
2 years ago
M
New Member
mfleck_2000New Member
asked in Got a Question?
Keep getting notification on my phone: SecureAnywhere Important Update Available

This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot.  It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed? 

99611
TripleHelix
Moderator
2 years ago
What's Happened to Webroot
New Voice
What's Happened to WebrootNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Seriosly Disappointed

Hello All,So, received VERY troubling news from Webroot Support and I could really use some guidance here. For the past 8 or 9 years I’ve been a webroot customer. The very first time I renewed I added a new keycode to my account, only find out that I lost all remaing days, and had to start all over setting up Backup. Come to find out that Webroot doesn’t work like most software and that I had actually replaced my account, not renewed it. So, every year since then I have purchased a new keycode and then asked support to add the time to my account, thus avoiding any hassles or lost days.Well, Webroot has informed that they won’t do that anymore…From Support…  Unfortunately, we are unable to combine subscriptions in this manner. We would be able to do the reverse, however, and add the remaining days from your existing subscription.This should not cause any issues as far as your LastPass subscription goes, as you will just need to add the new keycode to your Carbonite + Webroot management

74213
A
New Voice
2 years ago
W
Fresh Face
wkirklandco1Fresh Face
asked in Got a Question?
Removal of Web Threat Shield from Edge

I’ve tried again and again to remove the Web Threat Shield after uninstalling Webroot. I cannot get the extenion to shut off or uninstall. I cannot even delete the files as they are locked by the system. This is my home computer, and I can’t remove this! How can you make software that is this invasive that I can’t remove it?!

4703
TripleHelix
Moderator
2 years ago
M
New Voice
MikeBeltNew Voice
asked in Webroot® WiFi Security
Webroot Wi-fi Security help

Dear Sir/Madam,I just installed Webroot Wi-fi Security  on my system after ordering it but once I connect it I can’t access the internet ie  bing and yahoo also why must I download the software more than once because it’s not connecting?

631
TripleHelix
Moderator
2 years ago
J
New Member
jkwebznxNew Member
posted in Webroot® Consumer/Business - for Macs
date of last scan

using Mac version 12.6. Webroot does not show the last scared date.  When I close close Webroot

804
MajorHavoc
Bronze VIP
2 years ago
K
New Member
Karol WilesNew Member
asked in Got a Question?
Karol

How do I delete old phones and add new ones?

311
TylerM
Administrator
2 years ago
C
Fresh Face
cristobalcatFresh Face
asked in Webroot® Business Endpoint Protection
Yeeei: Wingate Update Webroot! Noooo: it have glitch! xD

Loving to use Winget (sorry, no Wingate) for all software installed upgrade, I found for my surprise that it detected Webroot installed under Webroot SecureAnywhere (Installed Webroot Endpoint Protection v9.0.32.60)And it says (as you can see) ‘Successfully Installed’, but Webroot Console online says nothing change. Soo… I don’t know what’s going on.Hope they fix it in the near future, since there is no easy way from WEBROOT to update antivirus, not even force to update, not even in the console.. the only antivirus at any level (personal or enterprise edition) that I know for decades that doesn’t help you to update their product in any easy way. Go figure. 

1144
TripleHelix
Moderator
2 years ago
MajorHavoc
Bronze VIP
MajorHavocBronze VIP
asked in Webroot® Consumer/Business - for Macs
Multiple scans running at the same time - MacOS Monterey 12.0 (21A344)

When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the  processing power and  a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one?  Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results.  Thanks 

29516
rupertsland
Popular Voice
2 years ago
B
Fresh Face
BlahBlahFresh Face
asked in Webroot Mobile Security for Android
How do I create an account for android app

I downloaded the webroot app on my Google Pixel 4a(5G) running Andoird 13 I go to create an account but it wants a keycode to create an account. How do I get a keycode before creating an account. Typically software works like this… Create account → Purchase Product → Get keycode → Enter keycode → Activate product. This app is asking me for what normally happens in step four but wants it in step one before I even have an account. Where do I get this keycode to create an account? There are no instructions in the app.

1073
TripleHelix
Moderator
2 years ago
I
New Member
iValleyNew Member
asked in Webroot® Security Awareness Training
Autopilot - disable training modules

Is it possible to disable the training modules and only send out phishing simulations?  I don’t want to annoy customers with a bunch of training when all they want is to test if their employees are clicking through phishing emails.

351
ggreenbaum
Webroot Employee
2 years ago
M
New Member
meashtonNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Account may be listed under old email address, and I can't access

I have had a Webroot account for years, and I can no longer find my password.  I have just purchased new computers and want to add them to my account and delete old computers.  Plus, I suspect I may have multiple accounts linked to an old email address that we no longer use.  How can I find out?

1181
TripleHelix
Moderator
2 years ago
Y
New Member
young-spruceNew Member
asked in Webroot® Business Endpoint Protection
How to turn off Webroot SecureAnywhere

Hello everyone,My company is using Webroot SecureAnywhere for Business. We are trying to deploy an application that may require us to turn off webroot. Everything I’ve seen shows how to do so manually via the client’s GUI. This is too time consuming as we have dozens of endpoints. Is there a way to shutdown webroot via powershell (or any other automated way), install what I need, then turn it on again? I know the security implications of this and understand why this may not even be possible. But I just wanted to make sure.

1241
TylerM
Administrator
2 years ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Webroot® Security Awareness Training
AutoPilot - Can We Edit Training Emails?

Hi there!We’ve been testing Autopilot internally and really like it so far!The only complaint I’ve gotten so far is the training email looks a lot like a phish. Sketchy looking domain, long link of gobbblygook, unsolicited email asking to click something…This is basically the email we’re training our clients not to click.Is there any way to customize this email template? Or are there plans to make it look more official?We are pretty excited about Autopilot, but are hesitant to push the training piece as is. It’s sure to generate a lot of questions from our clients. Thanks!Matt

1416
M
New Member
2 years ago
H
New Member
HarryWNew Member
asked in Webroot® Security Awareness Training
Affects of flagging 365 mailbox as secops mailbox

HelloI am setting up the course ‘Security Awareness Training’ for a company we provide IT support for. According to this guide https://answers.webroot.com/Webroot/ukp.aspx?pid=4&app=vw&vw=1&solutionid=2938 I need to add ‘Secops Mailbox’ in order for the training to work.  It is my understanding that flagging a mailbox as ‘Secops’ just opens the mailbox up to any rules I then put into Phishing simulation. I just wanted to confirm this is the case and that there will be no adverse affects from flagging the mailbox as a ‘Secops’ mailbox. I am changing 30 or so mailboxes so wanted to double check before finalising the settings Thanks in advance :) H

150522
cyberkite
Fresh Face
2 years ago
F
New Member
frydsongNew Member
asked in Got a Question?
why?

I purchased one Dell laptop from Best Buy, which allows me to use Webroot AV for free for 6 months. Why I have no way to install the software in my laptop permanently? I can only be using the Webroot tool every time when I open the webpage and then it pop-outs. Next time I have to repeat the same procedure when I want it. Please let me know why and the way to solve this issue.Appreciate your kindly assistance.Best regards,Frank Song

251
ProTruckDriver
Moderator
2 years ago
D
New Member
dr_shevekNew Member
asked in Webroot® WiFi Security
Support Ticket Impossible

I cannot open a support ticket. It asks me to log in, then it asks me for my personal security zone, then I get redirected to a blank page. The product is not working, and there’s no way to get help to fix it!!!

444
A
New Member
2 years ago
R
New Voice
robotNew Voice
posted in Webroot® SecureAnywhere™ - Antivirus
Firewall set to "Block unknown"...

 but will auto allow in 115 sec.How do I disable this??? If I am not in front of PC , I may have an “untrusted” connecting automatically to internet after 115se.

11621
M
Community Expert Advisor
2 years ago
D
New Member
davidwg03New Member
asked in Webroot® WiFi Security
vpn coverage

Does webroot vpn protect the entire attached wifi? Or is it specific to the device where it is installed?

541
TripleHelix
Moderator
2 years ago
K
New Member
KENWNew Member
asked in Got a Question?
Optimizer program keeps running and wont quit putting message blocks on my computer

The Optimizer program runs all the time and leaves many message blocks on my computer that have to be deleted, saying the program is being run and will finish shortly but it never does. I cannot get it to stop this  even though I removed Webroot from my computer and reinstalled it. I am using Windows 10 and it is driving me crazy.

432
TripleHelix
Moderator
2 years ago
A
New Member
Alvan EllerNew Member
asked in Webroot® WiFi Security
Selecting covered devices.

I have License for 5 devices.  When I try to add my laptop to the list, I get a message to log out of Wifi Security on one of my devices.  I have knowledge of 4 devices that are covered, but not 5.  How do I identify the 5th device I would like to disable and switch to my laptop.  I question whether ir is one of the two machines I have had to replace in the last 5 months.

911
TripleHelix
Moderator
2 years ago
tmitch06905
Popular Voice
tmitch06905Popular Voice
posted in Webroot Mobile Security for Android
Webroot new mobile app horible

Webroot mobile used to have a security app and a browser app.  I never used the browser since everything I have is synced to Vivladi.  Webroor security was alwys running on my phone.  Now it appears that the security and the browser have been merged into one app and my android phone is only secure when I use the Webroot Browser. Since everything I have is synced to Vivaldi, I don’t want the Webroot browser.  Now this once useful app is useless.  Since Webroot was gobbled up by Carbonite it has ceased to be what it once was.  After over ten years when my subscription expires I will sadly being saying good bye to Webroot. 

610
tmitch06905
Popular Voice
2 years ago
H
New Voice
hughbpNew Voice
asked in Webroot® Consumer/Business - for Macs
MacOS Big Sur Public Beta

After installing the MacOS Big Sur Public Beta ok, I restarted and went back to Catalina, until I had some free time to do some beta testing.The  first “Webroot Secure Anywhere” scan reported it had found a threat it called MacOS.Lazarus.l.r, at the following location./Volumes/MacBigSirBeta — Data/Library/Apple/System/Library/CoreServices/MRT.app/Contents/MacOS/MRTIs this malware or a virus, or has the virus security S/W picked it up in error?I know there is a development too called Lazarus, and that the MRT app is Apple’s  Malware Removal Tool, but wasn’t sure why Webroot flagged it as a threat.

16242
H
New Voice
2 years ago
O
New Member
overconNew Member
asked in Webroot® SecureAnywhere™ - Complete
Exclude Metasploit Framework

I have to use Metasploit for a class I am taking on Cybersecurity, is there a way to exclude Metasploit and its framework from webroot? I checked all the ALLOW options I could find, it still flags them as bad. It is SecureAnywhere CE 22.3. Appreciate suggestions to get these resolved.   

501
TylerM
Administrator
2 years ago
R
New Member
rahulk22New Member
asked in Got a Question?
webroot log forwarding to sumologic

Hello, How I can forward webroot logs to sumologic. Is there any built in integration?

4002
L
New Member
2 years ago

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