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Webroot account not working
Hello, Yesterday I installed the free version of Webroot antivirus for android (got it from Google Play apps Market) on my brother's phone, a Samsung S3 Neo. Install went on without visible problems, it asked me data for an email and a password in order to create an account and then the app started scanning the phone. The account doesn't work, though, going to https://it-my.webrootanywhere.com/default.aspx?a=b and using the credentials doesn't allow me access and the function "I forgot my password" and "I forgot my security code" don't send any email to my address. I wasn't asked any security code when creating the account on the phone, by the way, only username and password. Could someone shed any light on the problem? Thanks in advance
Best answer by Ssherjj
The spinning circle goes around nuntil it is activated.
+62Hello aleie,
Welcome to the Community Forum,
To create an account:
After you have done this please let us know if you are able to see your online Account Console with your device listed.
Kind Regards,
Welcome to the Community Forum,
To create an account:
- Open your browser to the Webroot online management account website. You see the Log in and Create an Account Go here and use the function to create a new Account instead of trying to log in.
- Set this up with your same email amd Password that you used for installing the free version and then create a security code.
After you have done this please let us know if you are able to see your online Account Console with your device listed.
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Hello,
thanks for your answer.
l tried to follow your advice but the first, mandatory field in order to set the account is the product code and I have none since it's the free version.
thanks for your answer.
l tried to follow your advice but the first, mandatory field in order to set the account is the product code and I have none since it's the free version.
+56Hello @ you have used WSA in the past right as I know you from Wilders and were you part of the original closed beta group that Joe started? If so your old account should still be there and if you send @ a PM he can check for your older BETA keycode! And if you weren't and if you want Webroot are looking for Beta Testers and if you want to post in here and @ will give you a BETA Keycode: https://community.webroot.com/t5/Announcements-and-Release-Notes/Looking-for-Webroot-Beta-testers/td-p/175350
Thanks,
Daniel 😉
Thanks,
Daniel 😉
+56I couldn't find your old keycode under the email you used to register on the community, but I'm happy to get you a new keycode should you want one.
Hello,
Triple Helix and Nic
No, I wasn't part of the Beta Testers Community, never had the guts to use Beta Software, LOL
This case, though, is different: it's my brother phone and my problem is if there is a way to get the free android software and a working console account (the one the software let me do immediately after the install didn't work as I wrote previously).
Thanks in advance for all the help.
Best Regards
Triple Helix and Nic
No, I wasn't part of the Beta Testers Community, never had the guts to use Beta Software, LOL
This case, though, is different: it's my brother phone and my problem is if there is a way to get the free android software and a working console account (the one the software let me do immediately after the install didn't work as I wrote previously).
Thanks in advance for all the help.
Best Regards
+56Hello@ wrote:
Hello, Yesterday I installed the free version of Webroot antivirus for android (got it from Google Play apps Market) on my brother's phone, a Samsung S3 Neo. Install went on without visible problems, it asked me data for an email and a password in order to create an account and then the app started scanning the phone. The account doesn't work, though, going to https://it-my.webrootanywhere.com/default.aspx?a=b and using the credentials doesn't allow me access and the function "I forgot my password" and "I forgot my security code" don't send any email to my address. I wasn't asked any security code when creating the account on the phone, by the way, only username and password. Could someone shed any light on the problem? Thanks in advance
Thanks,
Daniel 😉
1 person likes this
+62Hi @ ,
I just wanted to mention that the free version of Webroot Android mobile shows the free keycode in my online Account Console with Commands of Scream, Lock,Cutomize Lock screen and Locate My Device. David who I contacted about this and I tested thison my tablet at the time this question was posted. We have free versions of Webroot Mobile in our Consoles. So I'm not sure why "aieie" cannot get on the Console.with her free keycode. So this is a good question for nic.
I just wanted to mention that the free version of Webroot Android mobile shows the free keycode in my online Account Console with Commands of Scream, Lock,Cutomize Lock screen and Locate My Device. David who I contacted about this and I tested thison my tablet at the time this question was posted. We have free versions of Webroot Mobile in our Consoles. So I'm not sure why "aieie" cannot get on the Console.with her free keycode. So this is a good question for nic.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+56Yes it will as the OP doesn't have an Online Account. I wonder if you can get the keycode from within the Free app then they can start an Online Account as you know you need a keycode to open one.
Daniel
Daniel
+62 Hi @
I saw the keycode within the free app on my device beforeonce before going into the online console and now I cannot find the keycode within the Android version. I't's not showing up anywhere now except in the Console. I looked everywhere within the app and could not get it.. ??
EDIT: Nevermind I njust found it! I'll post how I found it. Hold on..
I saw the keycode within the free app on my device beforeonce before going into the online console and now I cannot find the keycode within the Android version. I't's not showing up anywhere now except in the Console. I looked everywhere within the app and could not get it.. ??
EDIT: Nevermind I njust found it! I'll post how I found it. Hold on..
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+56Are you sure it's the Free version?
Thanks,
Daniel
Thanks,
Daniel
+62
The spinning circle goes around nuntil it is activated.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+62Yes it shows it's the free version and it shows up on the console as free also.@ wrote:
Are you sure it's the Free version?
Thanks,
Daniel
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+62 Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+561 person likes this
+62Yes Daniel I'll be working on it! 😃
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
Thanks a lot,
I'll reinstall the app on my brother's phone, follow your hints and report back the result.
Thanks for the help, guys 😃
I'll reinstall the app on my brother's phone, follow your hints and report back the result.
Thanks for the help, guys 😃
+56I'm told by support that you should be able to create a console from the free android app keycode. Let me know if it's still not working for you.
Hello,
sorry for the time it took me to post.
Following your advice to find the keycode I was able to open the console account.
Thanks a lot for the help, guys 🙂
sorry for the time it took me to post.
Following your advice to find the keycode I was able to open the console account.
Thanks a lot for the help, guys 🙂
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