Skip to main content
Solved

download


I have a disc to reload my renewal. It does not run. on either of my machines. The download from the web site does not work either.

Best answer by TripleHelix

Hello @bmcrr1 

 

Please Submit a Support Ticket and tell them what’s going on and put the keycode in the ticket for them to check as well.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks and please let us know what they say!

View original
Did this help you find an answer to your question?

13 replies

TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 8562 replies
  • June 27, 2020

Hello @bmcrr1 

 

What device are you trying to download for? Windows, Mac or Android? https://www.webroot.com/us/en/support/support-home

 

If this doesn’t help please Submit a Support Ticket and they will help you sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks,


  • Author
  • New Voice
  • 7 replies
  • June 27, 2020

I am using window 10 on both machines. After  I open .exe, it does not give me the screen to save. It gives me the Webroot green screen


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 8562 replies
  • June 28, 2020

That tells me that you already have Webroot installed. Can you post a screenshot?

 

Also you don’t need the Disc as you can always download the latest version for PC from this link: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

 

Thanks,


  • Author
  • New Voice
  • 7 replies
  • June 28, 2020

Itook a snap shot, but it wont let me  paste

 


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 8562 replies
  • June 28, 2020

If this doesn’t show yet:

 

You can use this to upload and paste the link!: https://imgur.com/upload


  • Author
  • New Voice
  • 7 replies
  • June 29, 2020

this is what I get after running .exe


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 8562 replies
  • June 29, 2020

@bmcrr1 

 

That looks normal and installed but it says expired and I wonder why it’s still green as it should be Brown or Red when expired?? So what’s the issue except it could be expired?

 

If you like Submit a Support Ticket and tell them what’s the issue.

 

Here to Activate a new keycode: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2

 

Just an Example:

 

 

 

Thanks,


Forum|alt.badge.img+20
  • Retired Webrooter
  • 802 replies
  • June 29, 2020

@bmcrr1 ,

The renewal will happen when you take the key code you acquired and place it under “my account” on the right hand side of that screen.

Let me know if that works.


  • Author
  • New Voice
  • 7 replies
  • June 30, 2020

It did not. My key code is the same as in “my account”. It will not let me click in the box.


  • Author
  • New Voice
  • 7 replies
  • June 30, 2020

I got it… thanks to all


  • Author
  • New Voice
  • 7 replies
  • June 30, 2020

Well, it is me again. I was able to put my key code in, and a box came up that it was verified/ I rebooted my pc and when i click on Webroot, the screen says subscription expired. getting frustrating.


  • Author
  • New Voice
  • 7 replies
  • June 30, 2020

And again.I have this loaded on another pc, and webroot won’t come up


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 8562 replies
  • Answer
  • July 1, 2020

Hello @bmcrr1 

 

Please Submit a Support Ticket and tell them what’s going on and put the keycode in the ticket for them to check as well.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks and please let us know what they say!