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  • 36 Topics
  • 212 Replies

DNS Leak Prevention - Beta II

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36 Topics
N
Fresh Face
netmcFresh Face
posted in DNS Protection
Customizing the block page

The current customization options for the DNS block page is a little lacking. We added a mailto link in the page to send an email to request a site be unblocked/updated. This goes to our ticketing system. The issue though is that many end users forget to put in the site they need unblocked, so it creates additional overhead in reaching out to the end user to find out which site it is that needs to be corrected. (Most of the time, the site is just categorized incorrectly.) Is there any way to get this information available or to edit the customization text as HTML instead of a WYSIWYG text editor? If we could edit as HTML I could add in a tiny javascript tag that would pull the address and incorporate that into the mailto link so we would always have the correct site that needs to be unblocked.

1805
R
New Voice
btraill
New Voice
btraillNew Voice
asked in DNS Protection
Inactive DNS Agents

Hello, I have 16 total DNS agents installed, 14 of which shows as active, and another 2 showing as in-active. My question is: What is the criteria for a client to be "Inactive"? I checked the client machines and the DNS Protection Agent service is running, and the console reports that the End Point and DNS Agent is installed. Unsure why 2 of my clients aren't becoming 'active'. Any help or guidance is greatly appreciated. Thank you, Brad

1592
B
Bronze VIP
J
Fresh Face
JNYMANFresh Face
posted in DNS Protection
DNS Protection on WWAN NIC

We are trialing DNS protection on PC's that are in mobile use all around the country. We've had some interesting results and looking at the DnsProxyAgent I'm a bit confused. Our deploment has devices with WLAN and WWAN (4G module) NIC's operating in public operator network. However in the DnsProxyAgent log file there is no mention of the WWAN module or it's DNS server addresses. Are WWAN NIC's supported by DNS Protection or not? It is the same style NDIS NIC as the others, so here should be no difference. ps. Is there a debug switch that would display more detailed log, for troubleshooting?

1612
J
Fresh Face
A
Anonymous
posted in DNS Protection
Blocking Web Ads

Hi Guys, We wanted to block all web ads and webroot helped to do this, but we had an issue with google searches having their ads at the top and customers clicking ads to legitimate sites and them getting blocked. I had a quick search around but wasn't able to find a work around to either hide those ads or allow webroot to pass them through. I did a little testing and found a way to keep blocking web ads but allow access to the google ads (purely for customer ease). This was to create a whitelist for googleadservices.com in the GSM Overrides. Hopefully this helps someone else work around this. Thanks Guys.

1940
A
S
Popular Voice
SPCW_IncPopular Voice
posted in DNS Protection
Removing DNS Filtering Agent

Just an FYI to anyone seeking to turn off WebRoot DNS Filtering: My recent experience is that turning off DNS Filtering in the GSM does NOT remove the DNS Filtering agent from the client. I had clients unable to surf due to DNS issues with after DNS Filtering was activated. De-activated DNS Filtering, issues continued. Found the DNS Filtering agent still installed on afftected clients, altering the DHCP DNS settings. Manually removed the agent.

11312
S
Popular Voice
C
New Voice
chrisroseNew Voice
posted in DNS Protection
Use DNS Protection to block Torrents

Hi All, I am curious what categories we should look at blocking to prevent users from using torrents? I have Security Risk and the Human Resources categories selected. Are there any others that we should key in on. Thanks in advance for any suggestions. Chris

9442
JonathanB
S
Popular Voice
SPCW_IncPopular Voice
asked in DNS Protection
Applying Default DNS policy to Site

In the GSM, a client's site was selected to Manage. On the Site's Management > DNS tab, "Enable SecureAnywhere DNS" was selected. The "Default DNS Policy" field is set to "Default DNS Policy" and is not editable. The attached tag for the field states "...can be modified under Global Settings DNS tab." On the Global Settings DNS tab, there are three existing policies, and new custom policies can be created. However, there is no readily apparrent method to change the Default DNS policy for the site to any policy other than the pre-selected Defaut DNS policy. The Default policy may be edited, but there is no apparent method to change the site default to another existing policy. Further, in the site Policies, "Install DNS Protection" can be turned on for a specific policy, but here also there is no method for applying a specific DNS Policy. Other than editing the Default DNS Policy itself, how does one select or apply a specific DNS policy as default for a site, or apply a DNS policy other

2106
ChrisW
D
New Voice
Dirty_White_HatNew Voice
asked in DNS Protection
Does SecureAnywhere DNS Protection use DNSCrypt and DNSSEC?

I recently heard about the new SecureAnywhere DNS Protection service. I am looking for an easy to use DNSCrypt solution as I use the open source tools at home, currently. I would like something that can be easily configured to secure my upstream traffic at work. Does the Webroot DNS Protection use DNSCrypt and DNSSEC?

1521
kkumar
S
Popular Voice
SPCW_IncPopular Voice
posted in DNS Protection
DNS Filtering

A reply from WebRoot support was made to a ticket I submitted asking how to apply DNS Filtering policies to sites/devices. The answer, in a nutshell, is that there is no applying DNS Filtering policies to sites/devices. The Global Default DNS Filtering policy is it. That policy gets applied to ALL Sites. Even though there are two other policies by default, and new policies can easily be created, they are useless because no other DNS policy other than the Default policy can be applied to anything. Even within one site, it is likely that different devices will require different DNS filtering policies. It is astounding that this product was put into production without this most basic of capabilities. It's not like DNS Filtering is in Beta and we signed on for testing. It's not like this product was just released. The decision by WebRoot to roll out such an unfinished service brings into question the quality of the behind the scenes operations at the company. I have been wrong to assume th

830
S
Popular Voice
D
New Voice
doliphilsNew Voice
posted in DNS Protection
Webroot DNS Protection

Webroot DNS Protection does gives the option to review unprotected sites. A client at work clicked on continue on an unprotected site, which later downloaded a malware that made files duplicate, had to disallow user from the Domain then next our Response and Detection System. How flexible is it to totally disallow client access to reported malicious websites?

1012
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New Voice
R
rgon001
posted in DNS Protection
DNS Unlocker?

Hey! I am having trouble with a popup written DNS unlocker. It keeps popping up, but I know enough not to install it. I am guessing it is some kind of malware or virus and I have read about such malicious things in cyber security blogs on the Internet. Is this like that wannacry ransomware everyone is talking about? I have webroot installed, but it didn’t give any warning or message about any virus. May be this thing might have escaped its detection. But is it possible? What should I do? Do I need to add any extra protection?

1073
J

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