Endpoint Protection

Hey Everybody,   I have a potential client that is considering a switch to Webroot and it's a considerable amount of endpoints. They are currently using the Client/Server version of ESET Endpoint protection.   Is there any faster methods to help remove/uninstall the ESET product from the systems? They'll have the Webroot product installed alongside the ESET, so I'm hoping possibly to utilize the communities knowledge to help me out here.   I don't wanna lose this sale over not being able to efficiently remove the old product.   Thanks John

I have a question that webroot technical   Have been updating some application on my computer , but webroot is seeng these as threats. I have used these application for a long time and the companies are reputable   www.apc.com PCBesetup.exe http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFPCBE92&software_id=AKRN-9VNAK7&family=&part_num=SFPCBE92&swfam=125&tsk=&swtyp   as well as OZi explorer application oziexpsetup.exe http://w

Our client has a server that has webroot secure anywhere installed on it via a centralized managed server.  The old consultant is no longer working with the clients and has not removed the software from all the machines including this server. I need a manual process to remove all remnants of the product.  The software does not show up in the add / remove programs option.       

Hello, yes please move this sorry about that!

The mouse still works but any key strokes crash on the keyboard crash windows 10. This problem is known about as posts are on reddit and microsoft community. How can I fix this problem please Webroot?

I just bought Webroot and I cannot access the sites with Passwords.  Iasks me to install Webroot tollbar but does not tell me how--anywhere.  One hour and I may be done with this program  

We are having two issues with Mac users:   1. Webroot shortcut keys apparently conflict with override Adobe design apps. I'm surprised this is even a thing! Anyone deal with this before?   2. Same users work with big files off the server, and Webroot apparently slows the Macs to a crawl when users are opening these huge design files.   It's making me think the Mac users should just go without AV at all, but I'm curious to hear from other IT managers and Webroot support on these issues.   Thanks for reading!

iMac 2001  macOS Sierra Version 10.12.3 (16D32)   I've installed DWP Mac 1.0.057 Installer on our student iMacs in our lab and for some reason the DWP is just disapearing and the proxy is being removed from the browsers??   On the initial install it displays the DWP icon on the top menu bar. I apply the proxy setting to each of the browsers and then "HIDE" the button.     However, for some reason the proxy settings are not "sticking"?? After a few days of use the browers are reverting to their previous non-proxy settings??   Is there a way to verify that the DWP starts every time the iMac starts? (If it has updates and restarts.) 

I searched first, but didn't find this topic. However, I think there must be more people with this problem.   I am trying to deploy via GPO, but several of the machines never accept the installation. The logs show error %%1274, and verbiage like this: "Failed to apply changes to software installation settings.  The installation of software deployed through Group Policy for this user has been delayed until the next logon because the changes must be applied before the user logon.  The error was : %%1274" "The assignment of application Webroot SecureAnywhere from policy AV Deploy failed.  The error was : %%1274"   "The Group Policy Client Side Extension Software Installation was unable to apply one or more settings because the changes must be processed before system startup or user logon. The system will wait for Group Policy processing to finish completely before the next startup or logon for this user, and this may resu

As an MSP I use the Webroot SA GSM portal to manage all my clients.  I can't find any way to monitor or be alerted when clients devices haven't checked in for an extended time.  If I go into the "sites" individually I can see a Last Seen date, but that is not an option if you have many sites.     I also looked in the GSM dashboard tab, but don't see a chart showing that information.   Isn't one of the main purposes of having an online portal so that you can verify that all your systems are updated and working?   I recentely lost a client because we sold them this under the impression that we would contact them in the event that one of their systems was infected or outdated.  They removed webroot and we didn't know anything about it.   Any suggestions, or tips, maybe something I'm missing??

I was playing a game with a few friends you know normal chilling. It randomly froze so I reset my computer because ctrl+alt+delete wasn't working so I was confused. When I reset BSOD appeared with windowssystem32driverswrkrn. I searched many different ways but I don't got USB stick or the windows installation disc. Can anyone help? If so I thank you so much because I have school and have a project that takes a while and I have 2 more weeks. Thanks to anyone who helps :) Sincerely, Alex/Flamestang

I currently run my wireless clients over a VLAN.  Lately (not sure when it started) my clients would get the message "The specified network file name is no longer available" when accessing the file shares.  I disabled Webroot and the problem has gone away.  V 9.0.15.50  If the clients are connected via ethernet they see no issue (Webroot enabled).

Good morning!    I was looking to test Webroot Home and Business and publish the test findings on my blog. Before I do any tests or setup, I like to get some confirmation from the company that this is fine. I can provide more details about the testing.

Quite new to these areas but was wondering:   Some antivirus applications require exclusions to be defined for Malwarebytes Anti-Malware, so that they do not interfere with Malwarebytes operation and vice versa. I would like you to do this for your Antivirus. These are typically referred to as exclusions or ignore list entries. The following is a list of Malwarebytes programs which should be placed on an Exclusion list if required.   Do I need to add the exclusions they have given me?   John

Server 2012R2, VMware WRSA.exe is spiking my clients CPU usage to 100% at random times of the day.  This has been an ongoing battle and eventually we have to reboot the server.   Not sure where to start on this.   Thanks!

I called Webroot because I did not or will not ever pre-authorize ANY charges,so my call was a question about buying a 3rd party conract (PC Magazine) They informed me that this was a legit company and that they would honor the newly purchached contract,so I bought it! Got my ne key code and set myelf up for another year only to find that Webroot today ON A SUNDAY took money from my bank account for ANOTHER new account....This was not ok'd by me for one and also it appears that they went ahead and over rode my new existing account. This is very bad business and I am not happy about the way this ahs been handled! It seems every year I have issues with Webroot in one fashion or another! Any suggestions on how to get this rectified without phone and email tag??? I Not a happy customer!

Hello,   I am fairly new to webroot and am having some issues in regards to tickets that get generated in connectwise based on threat alerts that trigger emails from the distribution groups, these created tickets come in as catch all.  I"m told that I can use unityAPI through postman to configure my system to properly generate tickets in connectwise that are not catch all   I have been trying to understand postman, UnityAPI however i'm not having much luck setting this up, i've watched the demos but they don't really explain very well.  Wondering if someone could procvide some feed back on how to do this   Regards Jay

Hello,   would you please help with this issue? In webroot web security service when I want to make  a new group, there is Authentication tab which require to add IP address or define with Use name, is there a way to use Mac address instead of ip address in order to Ignore the Dynamic ip addresses.   Also, I have enabled SSL inspection and I downloaded the certificates and installed them as required. but none of my https is working correctly, they show me a page said that the website didn't send any data. what can I do to solve that, please note that all the websites the were woking correctly the first time i used the agent but then they stopped.   best regards.

Since installation of Webroot on our Terminal Server, we are experiencing problems printing from our ERP system.  Either nothing prints, or any bold text is missing from the prints.  Does Webroot have a history of affecting printing in this way?  Is there a solution?   Terminal server is Windows 2003 R2 Enterprise SP2  (I know, unsupported by MS!).   Any help welcome.

how can I allow a open port ?

Every once in a while randomly it keeps saying "scan required" and the only way to fix this is rebooting and I can't do this on a server! Please let me know a fix is nearby for this. I am getting pretty fed up with this it's happened 3x this month. 

how to set files and folders exclusions in the webroot console?

I'm interested to know if anyone else is experiencing issues with Webroot Endpoint Protection on AWS WIndows servers. I've had endpoints show up multiple times in the admin console (using multiple licenses) and was told this may be associated with a recent update intended to better handle registering VMs. Now I have AWS Windows servers (2008 and 2012) that had the endpoint client stop reporting in (last seen date 2/8). When I checked the servers I found the Webroot client was not installed. No Webroot folder in the Program Files (x86) folder. But there are remnents of webroot in the registry based on a search for webroot  or wsasme. To Summarize: Webroot client installed on AWS Servers (VM) with the -clone option Endpoints register with the console and regular scans logged on a daily basis for several days Endpoints register a second time with the console and new entries start logging daily scans, initial entries stop logging activity (last seen date on ini

I started getting pop-ups on my browser (Chrome for PC).  I looked in the system tray, and the Webroot icon was there.  That's curious, I thought.  So I clicked on the Webroot icon.  It vanished!  That's weird, I thought.  So I used Explorer to go restart Webroot, and the whole Webroot folder was missing from c:program files and c:program files (x86).   Weird.  So I visited the GSM console, and found that my endpoint had been deactivated.   Oh oh... So I ran a few different malicious software removal programs.  Hitman Pro found and deleted a  Chrome extension and deleted it.  I reinstalled Webroot, and the icon came back.

Does Webroot have the ability to scan the network and detect any machines it finds that do not have any anti-virus installed? I'm thinking of something like Symantec's 'Unmanaged Detector' feature. Cheers!