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Welcome to the Endpoint Protection and management console Discussion Forum!

1,146 Topics
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madyNew Member

asked in Endpoint Protection

give users right to enable or disable web client

Hello,Webroot client is stopping us from running certain programs. How can I allow users to disable webroot on their computers when they are running their program? this will be company wide. I want to give them right from the webconsole as I’m the admin Thank you

432

1 year ago

JonnyArowellNew Voice

posted in Endpoint Protection

Webroot MSP Report?

Hi, Is it possible to have something like a “MSP report“ instead of a report för every Site in Webroot?It would be much helpful if the reports could report several/all sites with information per Site.It’s tidious to have 1 report/site and the go throw these 1by1,Some Summerizes Reports would be very helpful...or maybe im missing something here?

2287

1 year ago

MrCheeseNew Member

posted in Endpoint Protection

How to prevent users exceeding the number of End Point Seats assigned

We are having an issue with the Business Webroot where users are able to install more Entities than the assigned number of End Point Seats.This is causing issues with us, as we are getting billed for these additional Entities, and do not seem to have any control as to warn users, or stop them doing this.I have raised this in the past, but no solution was provided, other than to get an alert, and then sort out this issue manually.We are finding management of this is requiring more time resource overhead than what is worth reselling the Webroot product for.We simply seek to block sites being able to install and license Entities over and above the assigned number of End Point Seats allocated to the Site.Is there a way to achieve blocking Sites adding more Entities than the assigned number of End Point Seats?

742

1 year ago

kntswftFresh Face

asked in Endpoint Protection

Show SecureAnywhere in Add/Remove Programs

I’ve disabled Show SecureAnywhere in Add/Remove Programs but WR agent is still showing Programs and Features. I’ve already adjusted the polling to 15mns and it’s been 24hrs but nothing has changed. Any tips to resolve this?

704

1 year ago

SunnylifeFresh Face

asked in Endpoint Protection

Webroot Endpoint Protection - unblock site for all users

Hi,We have a small network of ~50 users all on the same webroot account. I am doing some email safety training and one of the tasks included in Microsoft Defender is a phishing simulation. It sends an email to all users, simulating a typical phishing scam. It logs details of all users who click through and share their credentials on the fake site. When I ran a test to my user, it looks like webroot is blocking the site as suspicious. Our current configuration does not provide users with the option to override this. Is there a way to unblock this site so that I can continue my test?For reference, the site it’s directing me to is https://www.attemplate.com/.Thanks

2603

1 year ago

TechnicalHelpPleaseFresh Face

asked in Endpoint Protection

How long does it take for Webroot to uninstall after sending the uninstall command?

I use webroot to centrally manage devices for out clients. Our policy is set to poll every 15 minutes. I’ve sent the command to the device that I want to uninstall it on, the command log shows delivered, but the program isn’t uninstalling. I’ve reset the device too and tried to refresh config on it but still webroot remains. How long does it take for the webroot client to act on the commands it receives? How can i force this to unistall?

2913

1 year ago

jonwalshNew Voice

posted in Endpoint Protection

Webroot Interference with Microsoft Office documents

Greetings Webroot Community! I wanted to share a recent issue that we have been experiencing with some clients that use both Microsoft Office products, and Webroot Business Endpoint Protection. Recently, some of our users have reported that when they are trying to edit and save documents in Word and Excel they experience a pop up that advises them that they cannot save their changes because “another user” currently has the document open. We tried several different ways to get this error to go away, however each time we have had to uninstall and reinstall the Webroot agent on the client machines. Our working fix for the issue is to deactivate protection in our RMM portal, on the endpoint in the management console, and then uninstall the agent on the system locally through a windows command window using the following command: “C:\Program Files (x86)\Webroot\WRSA.exe” -uninstallWe then reactivate protection through our RMM portal, allow the agent to reinstall, and sign out and back into t

1069

1 year ago

RRPELLETNew Voice

asked in Endpoint Protection

wrlog.log

Anyone seen a guide for interpreting the wrlog.log?

711

2 years ago

Martin.1Popular Voice

asked in Endpoint Protection

Cleanup of Deactivated Sites and Endpoints

Hi All. Any idea of when we will be able to clean up our consoles by removing sites that has been deactivated, as well as endpoints? We have hordes of these across the years using Webroot, and it is making my OCD itch.

1649

2 years ago

hungphamPopular Voice

posted in Endpoint Protection

Site-only admin can view all other admins

I am using Management ConsoleCE 22.4. Just created a new site-only admin, and assigned admin permissions on that site only. However, after logging in to the new admin, the new admin can view the list of all other admins.Is it a bug in the Management Console?

261

2 years ago

BasedKFresh Face

asked in Endpoint Protection

Manage access control settings via policy

Hi,I was wondering if there was a way to manage individual access control settings via policies. I’m aware that the gui can be locked completely as well as removing the tray icon, but I’m looking for a more focused approach. The specific setting I want to manage and prevent changes to is in the screenshot below:Is there a way to disable this one option from the web console and prevent end users from changing it?

992

2 years ago

russell.harrisPopular Voice

asked in Endpoint Protection

Deleting Deactivated Endpoints

Hi. I’ve seen a few posts about contacting support to remove Deactivated Endpoints, is this still the case or is there a new way to do it?My OCD hates seeing deactivated endpoints for machines I no longer support!Thanks.

6358

2 years ago

asherotoFresh Face

asked in Endpoint Protection

Slow - very slow - too slow - for about a decade now - 12,000 forum results concur

Hello,I’ve used Webroot for almost a decade. It absolutely the strongest protection out there. I have never, ever, not even once, had a virus infection that I had to remove. It always blocks it. I love Webroot… except….The bad news… it DOES cause Windows slow down a LOT. This has plagued Webroot for years… really ever since I initially recommended it to a former employer and convinced them to switch to it back in 2013. They now have it deployed to several thousand endpoints.I would really like Webroot to focus on improving the speed. There are unnecessary things that occur in the WR client, such as when there is a directory exclusion set in the console, the WR client re-scans the entire directory every so often, finds all EXEs, and re-determines its status even if the directory is excluded. Many processes are tracked, whether excluded or not, and it still runs through its system, it just doesn’t alert on the issue. This is just one example of unnecessary processing power.Sadly I am rem

16558

2 years ago

ITSNew Member

posted in Endpoint Protection

How to disable/shutdown an Agent

I have a user having issues and the only thing that changed was installing webroot. I want to disable the agent remotely to see if the users notices a difference. I created a test policy that allows the agent to be shutdown. Is there a way I can run a terminal command to shutdown the agent?

301

2 years ago

cristobalcatFresh Face

asked in Endpoint Protection

Yeeei: Wingate Update Webroot! Noooo: it have glitch! xD

Loving to use Winget (sorry, no Wingate) for all software installed upgrade, I found for my surprise that it detected Webroot installed under Webroot SecureAnywhere (Installed Webroot Endpoint Protection v9.0.32.60)And it says (as you can see) ‘Successfully Installed’, but Webroot Console online says nothing change. Soo… I don’t know what’s going on.Hope they fix it in the near future, since there is no easy way from WEBROOT to update antivirus, not even force to update, not even in the console.. the only antivirus at any level (personal or enterprise edition) that I know for decades that doesn’t help you to update their product in any easy way. Go figure.

1144

2 years ago

young-spruceNew Member

asked in Endpoint Protection

How to turn off Webroot SecureAnywhere

Hello everyone,My company is using Webroot SecureAnywhere for Business. We are trying to deploy an application that may require us to turn off webroot. Everything I’ve seen shows how to do so manually via the client’s GUI. This is too time consuming as we have dozens of endpoints. Is there a way to shutdown webroot via powershell (or any other automated way), install what I need, then turn it on again? I know the security implications of this and understand why this may not even be possible. But I just wanted to make sure.

1241

2 years ago

ArjanNew Voice

posted in Endpoint Protection

Web Threat Shield asks for activation code

Some of our endusers (not all) are experiencing problem with the Webroot Web Threat Shield extension in Microsoft Edge (the new Chromium based version). They get a request to enter the keycode. That should not happen, as the environment is fully managed by us as MSP. Is this a known bug?

1461

2 years ago

asherotoFresh Face

posted in Endpoint Protection

Fileless Malware - PowerShell Scripts - Blocking with Webroot

Hello, Recently we have seen fileless malware come up on some endpoints. PowerShell is launching a script that loads a text file, that spawns a remote connection back to an attacker.I understand the Evasion Shield is supposed to detect this. Is there a way we can block PowerShell scripts with Webroot, or even better, where we can be alerted if a PowerShell script launches, or can we block it, etc? Thank you

1611

2 years ago

asherotoFresh Face

posted in Endpoint Protection

Bug - Webroot Blocking Itself - attempted to load a non-system/Webroot DLL

MSP here using endpoint protection.Problem 1 - For some reason my Webroot clients never update, on any computer. I always have to install the latest WRSA.exe installer manually. This has been going on for over a year.Problem 2 - I installed the latest, 9.0.32.60 a few minutes ago. Upon inspecting the WR log files, I found that Webroot is blocking itself when updating/installing.Blocked: Webroot Process ""C:\Program Files\Webroot\Core\WRSkyClient.x64.exe"

712

2 years ago

SatishshelkeNew Member

posted in Endpoint Protection

Getting Webroot registry key access error while installing SQL server deatures

7114

2 years ago

mcorykyranFresh Face

asked in Endpoint Protection

WRCoreService.x64.exe Exception code: 0xc0000374

I am getting this error in the Windows Event Log on my server - it is happening with high frequency…WRCoreService.x64.exe Exception code: 0xc0000374OS = Windows Server 2016 1607Can anyone help me solve this issue?

2676

2 years ago

hungphamPopular Voice

asked in Endpoint Protection

Mac Xprotect Remediator MRT v3

Just updated to Mac Monterey 12.3 yesterday, and Webroot 9.5.0.139 detects Xprotect Remediator MRT v3 as Keylogger.Refog.1.r. Can anyone verify this, please?Thanks.

2098239

2 years ago

msmith-442New Voice

asked in Endpoint Protection

Need help whitelisting a file

Hello, I need help whitelisting a specific file on a specific machine. We are running Webroot SecureAnywhere with a centrally managed console. I’ve tried following the instructions located in this thread:https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/UsingOverrides/CreatingWhitelistOverrides.htm I’ve tried creating an override on the desktop without success, but even when I stick the file in the root of C: and create an override to the folder in that location it does not work. I’ll attach a couple screenshots for reference. I’ve also got an open ticket and am waiting on a response, but wanted to ask for any suggestions here?

3385

2 years ago

communitymedFresh Face

asked in Endpoint Protection

Webroot SecureAnywhere shows multiple scan reports on desktop

My software is set to the default settings where it scans the device daily. The scan report window does not go away. Each day a new scan window is there and these windows stack on top of each other. When I log in remotely the taskbar has a stack of webroot windows that I must close individually every day. This is annoying. Previous research said to remove and reinstall the agent. Tried that. It did not work. Any help out there please?

1265

2 years ago

aaroncleggNew Member

asked in Endpoint Protection

Chrome hang with identity shield

HiWorking for an MSP and I am noticing an emerging issue with the identity shield causing Chrome to hang or launch with a blank screen. The circumstances are: Windows 10 2004 January 2021 Windows 10 CU installed Webroot installed and up to date Nvidia graphics card (no specific model) Chrome installed and up to dateIf all of these are fulfilled except for the January CU, the problem does not occur. It also does not seem to occur on machines without Nvidia graphics. I have seen 10 instances of this since yesterday, and was able to replicate the issue on brand new machines.The workaround is to set the application protection for the chrome.exe to allow rather than protect.

67811

2 years ago

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