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having trouble adding webroot to my new computer. old computer has 570 days left on subscription. ne

  • 6 November 2015
  • 1 reply
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i have web root with 570 days left on my old windows 7 computer. Am trying to install webroot on new windows 8.1 compatibility issues and it is showing subscription expired. i have the original cd but cannot uninstall from 8.1

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • 16060 replies
  • November 6, 2015
Hi louie
 
Welcome to the Community Forums.
 
Please see here for some instructions for users having issue uninstalling WSA. Whilst you may have the Control Panel option there are other methods/things to try in the instructions so please give them a complete read and then post back if they do not help.
 
One extra tip on top of what is included is to boot into Safe Mode and then carry out the uninstall...that sometimes sorts out stubborn installations.
 
Regards, Baldrick

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