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Threat unable to be removed


Webroot SecureAnywhere Mobile found 1 threat today:
 
Mobile tracker
com.andriod.settings.mt
 
It is however unable to remove it.
 
Is there anyway to tell if this is a real threat or a false positive. If it is a threat how would I remove it without wiping the phone.
 
Running Samsung Galaxy S2 Andriod 4.0.3.
 
Thanks

Best answer by JimM

Yes, please follow the advice in that other thread. Originally I said device admin needed to be enabled. However, I was mistaken due to my initial understanding of the issue. It needs to be disabled. That is very important in trying to get Webroot uninstalled in this situation. Citibadger, please disable device admin for Webroot prior to trying to uninstall. That suggestion has worked for everyone else so far.
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Did this help you find an answer to your question?

37 replies

  • New Member
  • 2 replies
  • June 29, 2012
I had the same threat alert on my phone as well. I am unsure if it is a valid threat or not.
 
I have a Samsung Galaxy S with 2.3.x
 
Thanks

  • New Member
  • 1 reply
  • June 29, 2012
same threat this morning on Galaxy SII with 2.3.3
 
Thanks

  • New Member
  • 2 replies
  • June 29, 2012
Just picked up this mobile tracker threat too and cannot remove.   Does Webroot check these forums and reply if this is a genuine threat and will it be able to remove it?   Have a Samsung Galaxy S and also have Lookout but it isn't picking up this threat.

  • New Voice
  • 13 replies
  • June 29, 2012
Hi ppl
 
iv had a threat on my phone that webroot can not remove
 
Andriod.MobileTracker
 
Mobiletracker.Andriod.settings.mt
 
is this a real threat if so help tryed scaning with avast and no threats found ???????
 
i can ignore the threat but it just gets picked up again on another scan.????

  • New Voice
  • 13 replies
  • June 29, 2012
Oh im on a Galaxy S2 4.0.3

  • New Member
  • 4 replies
  • June 29, 2012
  Faced the same problem today.  No new appl installed. 
 
Galaxy note 4.0.3
 
urgent ...

  • New Member
  • 3 replies
  • June 29, 2012
Same here. Samsung galaxy S2 2.3.6

djames
  • Retired Webrooter
  • 26 replies
  • June 29, 2012
I am investigating it now, and will update the thread once I have an answer for you guys.
 
Thanks for bringing this to our attention.
 
We found the issue and will be pushing out a fix pretty soon. It's just a definitions update, not a version update, so next time you scan (once the defs are pushed) the issue will be sorted out.
 
For what it's worth, some spyware are using the same names as system apps on Samsung devices, and we will be able to make much more accurate assessements on the trustworthyness of applications very soon.

  • New Member
  • 3 replies
  • June 29, 2012
Appreciate the prompt response and explanation! Thanks, I'll update soon and let you know!

  • New Voice
  • 5 replies
  • June 29, 2012
I'm having the same problem as of this morning - cannot remove mobile tracker com.android.settings.mt.   My phone is a Samsung Galaxy Ace S5830.

JimM
  • Retired Webrooter
  • 1581 replies
  • June 29, 2012
I am told by one of our threat researchers that this issue is now fixed in the new definitions we just released.  :)
 
Definitions will update automatically for you daily by default.  However, if you would like to manually update your definitions, you can open Webroot, tap Security, tap Antivirus, tap Schedule, and tap Force Definitions Update Now.

  • New Member
  • 3 replies
  • June 29, 2012
Updated defs, scanned and good to go!
 
Thanks!

  • New Voice
  • 5 replies
  • June 29, 2012
I'm having problems with the mobile tracker, and I can't get rid of it. Now webroot has crashed and I can't uninstall webroot. Therefore can't reinstall webroot. Not happy.

JimM
  • Retired Webrooter
  • 1581 replies
  • June 29, 2012
Citibadger, that sounds like the issue being described here.  I asked the original reporter of this issue to describe the process he's going through and to provide the text of any error message he's receiving.  If you can answer those questions as well, that would be useful.  I also suggested ensuring device admin is disabled for Webroot.  If you can answer the questions that have been asked, please do. :)
 
edit: As is noted in that other thread I linked to, if you disable Device Admin, it will uninstall.  Then you can reinstall it.

  • New Member
  • 2 replies
  • June 29, 2012
Thank you so much for the quick response and fix!! All clear now:)

  • New Voice
  • 5 replies
  • June 29, 2012
Mine has gone beyond this. I have tried to uninstall webroot but it's now crashed and is a state of flux, it won't uninstall, and the whole sign isn't in the header, so I'm stuck now. This problem only happened since webroot told me that I had a threat, this mobile tracker. So I'm stuck!

  • New Member
  • 4 replies
  • June 29, 2012
try this https:///t5/Webroot-Mobile-for-Android/webroot-keeps-crashing-and-wont-respond/td-p/6702

JimM
  • Retired Webrooter
  • 1581 replies
  • Answer
  • June 29, 2012
Yes, please follow the advice in that other thread. Originally I said device admin needed to be enabled. However, I was mistaken due to my initial understanding of the issue. It needs to be disabled. That is very important in trying to get Webroot uninstalled in this situation. Citibadger, please disable device admin for Webroot prior to trying to uninstall. That suggestion has worked for everyone else so far.

  • New Voice
  • 5 replies
  • June 29, 2012
Thanks for the advice, I have followed disabling it, now my phone has completely crashed and I can do a thing with it.  I was typing my response from my phone, but now this is now dead I'm having to use my computer.
 
What does anyone suggest next?

JimM
  • Retired Webrooter
  • 1581 replies
  • June 29, 2012
Citibadger, I'm sorry for your situation.  However, it is a technical impossibility due to the permissions granted to the Webroot app and what the app can and cannot technically do for Webroot to have caused the situation in question.  While I realize your device failure coincides with a separate issue with the Webroot app, I'm afraid the two situations must be mutually exclusive.
 
When you say "dead," I assume you mean it won't even turn on.  Perhaps the battery is dead.  If by "dead" you mean something else, you can always try a factory reset.  I'd suggest working with your manufacturer or carrier from here out however.  Neither Webroot failing to quarantine a false positive nor receiving a definition update would cause the issue you're reporting.

  • New Voice
  • 5 replies
  • June 29, 2012
Since disabling it as suggested, my phone now turns on to the front screen only, but the screen and buttons do not work.  I've had the phone for 5 months without a single problem until today and the phone telling me I had a security threat, which it couldn't remove.  So I have a phone that is totally useless, as I now can't return to a menu screen to try a factory reset etc.
 
So whether an impossibility or not, my phone is now useless, but only since today with a security threat?
 

djames
  • Retired Webrooter
  • 26 replies
  • June 29, 2012
Have you restarted you phone? Meaning shutting it down and then rebooting it. Or you could take out the battery and put it back in again. (Not resetting)
 
The Webroot app does not have permissions to remove a threat, or any app for that matter. The app that was flagged, can be removed on a rooted device, and from what I have read, you device will still function.
 
So, once you have restarted your device please let us know if your device is functional or not.
 
Thanks

  • New Member
  • 1 reply
  • June 29, 2012
I have the same problem. I uninstalled webroot reinstalled it and it still comes up with mobile tracker threat and can't get rid of it. What shall I do? I'm using Samsung Galaxy SII ver 4.0.3

  • New Voice
  • 5 replies
  • June 29, 2012
I tried this and now I can't open webroot.  I keep getting an error message saying that, "the application SecureAnywhere (process com.webroot.security.complete) has stopped unexpectedly.  Please try again."  Then I have a choice to either Force close or Report. I figured I would uninstall then reinstall Webroot but it won't let me uninstall, it doesn't let me deactivate device administrators either.

  • Author
  • Fresh Face
  • 1 reply
  • June 29, 2012
I posted the original message and after uninstalling webroot, reinstalling it it initially showed the threat. The threat then vanished shortly after.
 
Thanks

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