Ok so My webroot is expirecing in like 7 days , the popup keeps coming up onthe bottom right, so I purchased a new key from amazon and installed the new key and webroot works fine , it starts ike normal witht the green screen in the bottom right but the annoying messge also keeps poping up too saying “ Protection expiring soon! “ and I have to X it out every time. How do I stop this from occuring? its happening to all my devices even thought the program works fine with the new key entered.
Best answer by johnnybor
Ok it looks like we have a fix , I did have to uninstall the program off each one that had the problem per instructions then reinstalled with the link to the download , make sure you download a new download just to make sure they didn’t add anything needed, I will attach the instructions support sent to me to follow that worked..
thank you all for your help, it is well appreciated !
Thank you for contacting Webroot Support.
In order to address the issue you reported, please uninstall and then reinstall Webroot SecureAnywhere using the special steps below.
** Note: Uninstalling and reinstalling SecureAnywhere may reset any program settings you have personalized. Please make sure to check your settings and adjust them as necessary after reinstalling.
* * Part 1: Uninstall * *
1a. For Windows XP/ Windows Vista / Windows 7:
Open the Windows Start menu.
Click Programs or All Programs, then navigate to the Webroot SecureAnywhere folder.
Under Webroot SecureAnywhere, open the Tools folder, then click Uninstall Webroot.
Click Yes and follow any prompts that appear.
1b. For Windows 8:
Move your cursor to the bottom right of the screen to open the Charm Bar menu.
Click Search, then type "appwiz.cpl" (without quotes), and press Enter on your keyboard.
Scroll down the programs list until you see the Webroot security product.
Click the Webroot security product entry once to select it, then click Uninstall/Remove.
When asked if you are sure you want to uninstall, click Yes and follow any prompts that appear.
1c. For Windows 10 and 11:
Using the 'Search' feature on your task bar, type "appwiz.cpl" (without quotes), and press Enter on your keyboard.
Scroll down the programs list until you see the Webroot security product.
Click the Webroot security product entry once to select it, then click "Uninstall/Remove."
When asked if you are sure you want to uninstall, click "Yes" and follow any prompts that appear.
2. Restart your computer.
3. Click the Windows Start button.
4. Follow the steps below for your Windows version:
a. Windows XP: Click Run, then enter the following text into the field exactly it appears below, and then press Enter:
%ALLUSERSPROFILE%\Application Data
b. Windows Vista or Windows 7: Click in the Search box above the Start button, then enter the following text into the field exactly as it appears below, and then press Enter:
%PROGRAMDATA%
c. Windows 8: Move your cursor to the bottom right of the screen to open the Charm Bar menu. Click Search, enter the following text into the field exactly as it appears below, and then press Enter:
%PROGRAMDATA%
d. Windows 10 and 11: Using the Windows 'Search' feature on your task bar, search for "Run" and open the app to open the Run dialog box. Afterwards, enter the following text into the field exactly as it appears below, and then press Enter/OK:
%PROGRAMDATA%
5. Locate the WRData folder. This folder may not be present; if it is not, then continue to Part 2. If it is present, right-click the WRData folder and select Rename. Change the name to WRData1.
* * Part 2: Install * *
To reinstall, click the link below to download the latest installer.
<a href="https://anywhere.webrootcloudav.com/zerol/wsainstall.exe">https://anywhere.webrootcloudav.com/zerol/wsainstall.exe</a>
If you are installing on a Windows XP system, please use the link below:
<a href="https://anywhere.webrootcloudav.com/zerol/wsafnl.exe">https://anywhere.webrootcloudav.com/zerol/wsafnl.exe</a>
1. Save the file to your desktop.
2. Double-click "wsainstall.exe" or “wsafnl.exe” if on Windows XP, to run the installer.
3. Enter your keycode when prompted.
4. Click Agree and Install.
5. If asked "Would you like to automatically import the settings that were used in your previous installation?", click No. Webroot SecureAnywhere reinstalls itself.
A scan may begin automatically, depending on how recently a scan was completed.
This should resolve the issue you reported. If not, please send us another message to let us know so that we can assist you further.
Thank you,
The Webroot Technical Support Team
+63Hello
Try this again and then reboot the system. Put the new Keycode in and it should do a scan to check the keycode to the Webroot Cloud.
If it doesn’t work you will need to contact Amazon and if that doesn’t work contact Webroot Support Directly.
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MST)
Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
no It did take the new key code and it works fine BUT the old Protection expiring also shows up to then when I close it it goes away untill i relogin… the keycode works the old popup still comes up any ideas?
+63no It did take the new key code and it works fine BUT the old Protection expiring also shows up to then when I close it it goes away untill i relogin… the keycode works the old popup still comes up any ideas?
You can try a clean reinstall of WSA.
Please follow the steps closely!
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?
Thanks,
I have to do this to every one of my devices ? really? they all have this problem, isnt there a easier way! one of my devices is remote so safe mode not a option until I go in to it..
+63I have to do this to every one of my devices ? really? they all have this problem, isnt there a easier way! one of my devices is remote so safe mode not a option until I go in to it..
Then contact support directly to see what's going on the backend maybe the keycode from Amazon is the issue.
Same thing here. Exactly same thing. I done everything, and nothing at all removes this horrible popup. Support is no help. I’ve been using this for 10 years, and for the last 6 I haven’t any issues prior to the console issuses that are still there. How could a key be the issue if it still works, and gives you full access upon activation? I have spent countless hours looking over everything. Running the removal tools. You name it. Nothing works. I miss the old console that would allow you to delete users, remove keycodes, and force scans. Can’t even deactivate your keycode on the software so you can reuse it on a new bought pc. That way it won’t count toward your users on that key. Other companies give me that options.
this is not solved I hit the solved button by accident
Same thing here. Exactly same thing. I done everything, and nothing at all removes this horrible popup. Support is no help. I’ve been using this for 10 years, and for the last 6 I haven’t any issues prior to the console issuses that are still there. How could a key be the issue if it still works, and gives you full access upon activation? I have spent countless hours looking over everything. Running the removal tools. You name it. Nothing works. I miss the old console that would allow you to delete users, remove keycodes, and force scans. Can’t even deactivate your keycode on the software so you can reuse it on a new bought pc. That way it won’t count toward your users on that key. Other companies give me that options.
Totaly agree and the people at Webroot support are giving em the runaround to unistall it and reinstall it and it does not work either same old popup they DID admit they have a problem with it..
+63As I said we can’t do anything on the Community so stay with Webroot Support, I also said that the keycode from Amazon could be the issue. We Mods are Volunteers and don’t have any backend access.
+63Same thing here. Exactly same thing. I done everything, and nothing at all removes this horrible popup. Support is no help. I’ve been using this for 10 years, and for the last 6 I haven’t any issues prior to the console issuses that are still there. How could a key be the issue if it still works, and gives you full access upon activation? I have spent countless hours looking over everything. Running the removal tools. You name it. Nothing works. I miss the old console that would allow you to delete users, remove keycodes, and force scans. Can’t even deactivate your keycode on the software so you can reuse it on a new bought pc. That way it won’t count toward your users on that key. Other companies give me that options.
We miss the old console and all of my Keycodes are on it so I have no need to use the new one...so I’m still using the old console.
New: https://account.carbonite.com/account/logon?
Old: https://identity.webrootanywhere.com/v1/Account/login
I will ping the Community Manager and hopefully he can find out what’s going on!
webroot support said there is nothign wrong with my keycode and they are aware of the problem but HAVE NO fix for it other than unistalling the program.. the problem is if you reinstall it the problem comes back..
+63webroot support said there is nothign wrong with my keycode and they are aware of the problem but HAVE NO fix for it other than unistalling the program.. the problem is if you reinstall it the problem comes back..
Very odd and if it was wide spread more would be complaining and I see 3 have so let’s wait till tomorrow to see if
Maybe no one has entered a new key into the old webroot program installed already like us..
The support team wote me this but the unistall fix DOES NOT WORK nor does unintalling it and reinstalling it.. It still comes back!
Support wrote:
Hello,Yep, as mentioned on the previous ticket we do understand. The issue you are reporting has been popping up recently during keycode activations, we are aware of the issue and are working with the proper teams to investigate this further.
The Workarounds for it are either to follow the initial message we sent or to initiate a proper uninstall/reinstall.
Regards,
The Webroot Support Team
The support team wote me this but the unistall fix DOES NOT WORK nor does unintalling it and reinstalling it.. It still comes back!
Support wrote:
Hello,Yep, as mentioned on the previous ticket we do understand. The issue you are reporting has been popping up recently during keycode activations, we are aware of the issue and are working with the proper teams to investigate this further.
The Workarounds for it are either to follow the initial message we sent or to initiate a proper uninstall/reinstall.
Regards,
The Webroot Support Team
I would give it a few days and let Support investigate the issue. They should be able to sort this problem hopefully soon.
Same thing here. Exactly same thing. I done everything, and nothing at all removes this horrible popup. Support is no help. I’ve been using this for 10 years, and for the last 6 I haven’t any issues prior to the console issuses that are still there. How could a key be the issue if it still works, and gives you full access upon activation? I have spent countless hours looking over everything. Running the removal tools. You name it. Nothing works. I miss the old console that would allow you to delete users, remove keycodes, and force scans. Can’t even deactivate your keycode on the software so you can reuse it on a new bought pc. That way it won’t count toward your users on that key. Other companies give me that options.
+63Ok..I hope so..
Also with
+25
Hey everyone!
I just talked to support and confirmed that there is an issue with the expire soon message. There is no loss of protection and it is just a notification issue. They are still investigating the cause of this issue and I will update as soon as we have an ETA on fix.
Please note that your subscriptions are active and there is no compromise of protection.
Thanks!
+25Also with
about 2 inches away from flooding 😱
+63
Hey everyone!
I just talked to support and confirmed that there is an issue with the expire soon message. There is no loss of protection and it is just a notification issue. They are still investigating the cause of this issue and I will update as soon as we have an ETA on fix.
Please note that your computers are active and there is no compromise of protection.
Thanks!
Thanks for the info Tyler!
+63Also with
about 2 inches away from flooding 😱
WoW take care buddy!
+25
I have since heard back from Support that they have turned off the popups!
+63
I have since heard back from Support that they have turned off the popups!
Great to hear and thanks!
Great ! I will take a look glad they have tep resolved this .. I will come back after checking thanks
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