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Hello Gentlemen Webroot Antivirus TeamMy wordpress site at the domain: https://www.zapespiao.com.br/ was outdated that ended up being invaded by Hacker, being inserted thousands of Japanese keywords.Not enough, my site was classified by antiviruses as a distributor of Phishing, and harmful software downloads.Deletes all contents of the currently empty “Folders and Files” domain. a new website will be created, following the new internet security rules and guidelines.I would like to request the kindness of the “Webroot Antivirus Team” to re-evaluate my domain and remove the notice in internet browsers.Google Safe Browsing Audit: https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.grupociende.com.br%2FSucuri site check audit: https://sitecheck.sucuri.net/results/https/www.grupociende.com.brTotal Check Virus Audit: https://www.virustotal.com/gui/url/c0a9986c4d324055ff5f0df58cb9beed4897b0a1880a4dcc5f8038ab99f93e24

Hi there,I cannot access my gmail account when I am connected to WiFi Security.  Other websites are ok, not gmail.thanks

I am getting this MsiInstaller  error code  1013 every 15 minutes on both Windows 10 computers.  It  happened soon after updating Webroot with new key code.  Have done this in years past and no problems.  Can’t seem to get any support from Webroot when I click on  “Help and Support” nothing happens.So to test my theory Webroot was the problem, I got both laptop and desktop (both Windows 10 with current updates)  and was watching via computer management screen the error mention above happen every 15 minutes on both computers.   On laptop I removed Webroot and started using Microsoft default virus software.  No more errors have occurred on laptop for last 2 ½ hours.   Still getting errors on desktop.  Also, noticed something I don’t remember seeing before and that is a little padlock on the Webroot tray icon.   Maybe it’s always been there ?   I did set Webroot not to auto update, that hasn’t made any difference.   More of the error code info is below: 

I just signed up for the Webroot WiFi Internet Security for a VPN but it won’t provide the VPN for me. Any assistance would be greatly appreciated.

Hi,when i try login webroot account for use trial wifi security. show error Amir

Hello,   So i've never had this problem before. It has just recently started. It has happened a few times. Everytime i perform a manual shutdown on Webroot it stops. A few seconds later it just auto activates itself and comes online again. I've tried going into task manager and stop Webroot processes after i've performed a manual shutdown, it didn't solve the issue.   Any help would be great.   Thanks

We have a few new clients using Adobe CS and were advised to disable ID Shield in our policy to enable this to work.The problem is it now shows Webroot in a “Protection Disabled” state and prompts the user to enable ID Shield, which they cannot do because policies are centrally managed. I found a 5 year old thread on this with some promises by Webroot to address, but seems to me the issue is the same as it was in 2017.Is there any update on this? Thanks!

Full dump below.  Happened twice in a row while running full disk scan.  Seen notes about problems like this but they’re old.   This is version 9.0.32.58.   I believe this to be the current release but don’t know how to check that.  I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov  1 11:09:45

Lately, at random times the Webroot banner pops up in the lower right corner. It’s the same one that shows when the program first loads. Is this due to an update or is something amiss. Curious. TIA

Hello, I just renewed my membership and it seems that it will not scan my MacBook Pro. I go to a college that uses examplify and am wondering if anyone knows if that software has ruined my scanning on my webroot security. I have not had this issue until my school had changed to this test taking software. It always wants me ti disable my virus protection and I always say no. So I am wondering if the examplify software has messed it up without my permisson. I also would like to know how to fix this porblem with my webroot so it will scan. I go into the app/ file whatever you would like to call it to go ahead and run a scan on my computer, everythin works normally until i click scan my computer and it will run for about 3 seconds and then say scan cancelled. What can i do to fix this.

using Mac version 12.6. Webroot does not show the last scared date.  When I close close Webroot

A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.How can I remove this trojan?

Keep getting login failure message on my WiFi login screen.  Problem has started since recent subscription renewal.  I have a Webroot account which shows WiFi Security active but shows no days left for subscription.

Dear Sir/Madam,I just installed Webroot Wi-fi Security  on my system after ordering it but once I connect it I can’t access the internet ie  bing and yahoo also why must I download the software more than once because it’s not connecting?

When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the  processing power and  a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one?  Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results.  Thanks 

When uninstalling WSA from a Mac computer, WSA leaves a lot behind. Could the uninstaller for Mac's be made to uninstall what is left behind? After uninstalling WSA on my Mac running High Sierra this is left behind:   @ @    

 but will auto allow in 115 sec.How do I disable this??? If I am not in front of PC , I may have an “untrusted” connecting automatically to internet after 115se.

I have had a Webroot account for years, and I can no longer find my password.  I have just purchased new computers and want to add them to my account and delete old computers.  Plus, I suspect I may have multiple accounts linked to an old email address that we no longer use.  How can I find out?

I cannot open a support ticket. It asks me to log in, then it asks me for my personal security zone, then I get redirected to a blank page. The product is not working, and there’s no way to get help to fix it!!!

Does webroot vpn protect the entire attached wifi? Or is it specific to the device where it is installed?

I have License for 5 devices.  When I try to add my laptop to the list, I get a message to log out of Wifi Security on one of my devices.  I have knowledge of 4 devices that are covered, but not 5.  How do I identify the 5th device I would like to disable and switch to my laptop.  I question whether ir is one of the two machines I have had to replace in the last 5 months.

After installing the MacOS Big Sur Public Beta ok, I restarted and went back to Catalina, until I had some free time to do some beta testing.The  first “Webroot Secure Anywhere” scan reported it had found a threat it called MacOS.Lazarus.l.r, at the following location./Volumes/MacBigSirBeta — Data/Library/Apple/System/Library/CoreServices/MRT.app/Contents/MacOS/MRTIs this malware or a virus, or has the virus security S/W picked it up in error?I know there is a development too called Lazarus, and that the MRT app is Apple’s  Malware Removal Tool, but wasn’t sure why Webroot flagged it as a threat.

I have to use Metasploit for a class I am taking on Cybersecurity, is there a way to exclude Metasploit and its framework from webroot? I checked all the ALLOW options I could find, it still flags them as bad. It is SecureAnywhere CE 22.3. Appreciate suggestions to get these resolved.   

How to Remove people who are connected with my wifi and there are some pets site i can’t reach but while using mobile data i can easily access those pets sites what would be the reason behind this.

I was looking in the Event Viewer and I saw a twistee labeled Audit Failure. I didn’t remember seeing that one before, so I opened it up and it appears to be referencing a Webroot file.Code integrity determined that the image hash of a file is not valid.  The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.File Name:    \Device\HarddiskVolume5\ProgramData\WRData\e30968e.dat    So what does this mean? Is it a concern?I’m not sure what HardiskVolume5 is. I presume this the C drive. But the curious thing is I don’t find a file named e30968e.dat under the ProgramData\WRData folder.Thanks