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How do I install my new cd?

  • 20 February 2016
  • 4 replies
  • 532 views

I have my new CD in Windows 10, but the installation screen will not come up.  How do I install this without Webroot constantly reminding me to renew.  I have 2 days left on my former subscription.

Best answer by RetiredTripleHelix

Hello and Welcome to the Webroot Community!
 
All you need to do is put the new Keycode in WSA and that will do it! https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Activate-a-New-Keycode/ta-p/4949 and here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode.htm
 
Thanks,
 
Daniel 😉
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4 replies

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
All you need to do is put the new Keycode in WSA and that will do it! https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Activate-a-New-Keycode/ta-p/4949 and here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode.htm
 
Thanks,
 
Daniel 😉

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Do you use the Password Manager? You should save them as you will lose them once you install the new keycode.
 
Thanks,
 
Daniel 😉

Baldrick
Gold VIP
  • Gold VIP
  • 16060 replies
  • February 20, 2016
Hi jancookz
 
If I may just add to the advice provided by Daniel...that alternatively, if you are unable to save them or do not know how to you can Open a Support Ticket, providing the Support Team with both old & new keycode & your email address and ask them to transfer you password data held in the Cloud from old to new keycode/subscription.
 
You have 30 days in which to do that before the data held against your old keycode is irretrievably lost.
 
Regards, Baldrick
 
 

  • Author
  • New Voice
  • 5 replies
  • February 20, 2016
Woohoo! Thanks, Daniel. This worked well, but the new Webroot is a little different from my previous version. Will have to play with it a little to see how this goes.