Integrations

 We are very pleased to announce public beta availability of our next integration with ConnectWise Automate!   Version 3.0 brings expanded capabilities. We have focused on a new, streamlined user interface with simplified and more robust connectivity to Webroot via our Unity API. Based heavily on partner feedback, we believe these new features will significantly streamline the management of Webroot within the MSP environment.   Below please find important information for your beta participation—   Beta Access Please reply to this community forum if you are interested in the beta. We will follow-up right away with full details on how to access the beta materials. For all beta questions, feedback, and technical support please contact: CWBeta@webroot.com  Thank you very much for your willingness to participate in our beta program!  

How are you using the new integration between your Manage console and Webroots Admin console to solve issues and streamline your work.   Tell us a story!

At this time, Webroot provides a plugin (integration) for local VSA only.  SaaS VSA integration is on it's way.  Check back here for updates.   To obtain the integraiton, visit our section on Automation Exchange.  The direct link is below and it will contain the module and setup guides.   WEBROOT and LOCAL VSA PLUGIN: https://automationexchange.kaseya.com/products/298      

Do you know other Webroot Community members that also use Kaseya?  If so, please email me (cpapke@webroot.com) and include their Community name/alias and I can send them an invite.  Thanks!

Welcome!  The Kaseya Partner community area is designed for VSA users and administrators who also use Webroot products. This community page will be a location where partners can ask Webroot experts and MSP collegues questions, collaborate on best practices and share collaborative information.   Please feel free to post a new topic and get a timely response.   Regards,   PS... Introduce yourself on this Welcome thread and let us know if there's anything specific the Webroot team can provide help and support. Craig Papke | Sales Engineer - Webroot

I find myself answering this question regularly on the LTG forums so I thought I'd share it here too.   The plugin provided script to uninstall webroot always fails. The script will download the latest MSI and attempts to uninstall webroot using that. This (almost) always fails because it was (almost) never installed with the latest version. There is a further issue showing the error message which makes troubleshooting this more difficult. Only shows "T". After much digging you'll find its short for "This command is only available for products that are installed" and it actually performs nothing.   The fix? CWA runs as the SYSTEM account. If you send c:program fileswebrootwrsa.exe -uninstall from CWA (as shell in your script) there won't be any prompts and webroot should be gone within 5 to 10 seconds. If this still fails then webroot had further issues and will need to be ripped out manually. Be sure to clear that wrdata folder (at c:programdatawrdata) or re-i