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1239 Topics
JGiffard
JGiffardRetired Webrooter
posted in Endpoint Protection
Help wanted - what apps do you run on Windows devices?

Folks,   I'm really interested to understand what apps you are running on users Windows computers.  This is for us to better align our test systems with what you have.    Example:-   Windows 7 32bit with Office 365 WSA Chrome  Open VPN Client RMM Agent  Please post below with your replies   Many thanks   Jonathan.giffard Senior Product Manager WSA Business    

27333
M
6 years ago
JamesG
JamesGRetired Webrooter
published in Endpoint Protection
Creating Whitelist Overrides in the Endpoint consoleKnowledge Base

Global whitelist overrides can now be set on a file or folder level as well as the traditional MD5 (Message-Digest algorithm 5) level in Endpoint Protection. This upgrade allows greater flexibility in the deployment of overrides and means that multiple related MD5 overrides no longer have to be whitelisted individually, instead the whole associated directory can simply be whitelisted.   Note: If you detect or remove a file before an exclusion or override is in place, you will need to uninstall then reinstall or ensure that the detected files are restored from quarantine. If the files are still located locally in the quarantine or block/allow tab, the exclusion does not work.   To create a whitelist override: 1. Log in to your Endpoint Protection console.     The Endpoint Protection console displays, with the Status tab active.     2. Click the Overrides tab.     3. The system displays the Overrides panel, with the Whitelist

8327
DTMT
Popular Voice
6 years ago
C
New Voice
CharlesIsWorkingNew Voice
posted in Endpoint Protection
N00b questions on deployment through group policy

Hi guys, I have some noobish questions on depolying to endpoints using group policy in active directory. I know I can use the MSI file that is downloaded from my web console. I have downloaded it.  I have also put that file in my group policy shared folder, and I can see how I deploy MSI files using GPO>Computer Configuration>Policies>Software Settings>Software installation. Now where to go from here? I understand that the MSI is interactive, and I want it it to be silent and put in its own product key.   It sounds like what this guy is talking about here, but I don't know where or how to put in those command line arguments....and where to go from here.  https://community.webroot.com/t5/Endpoint-Protection-and-GSM-KB/Using-MSI-for-Deployment/ta-p/326532

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C
New Voice
6 years ago
psullivan
Administrator
psullivanContent Manager
published in Endpoint Protection
How to submit a ticket to Business SupportKnowledge Base

This solution addresses Webroot SecureAnywhere Business – Endpoint Protection  To submit a support ticket for Webroot SecureAnywhere Business Endpoint Protection, click here. If prompted, log into your account. If you prefer to speak with a support representative by phone, click here for a list of our telephone numbers.

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psullivan
Administrator
6 years ago
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Popular Voice
GyozoKPopular Voice
posted in Endpoint Protection
Registry commands syntax

What is the correct syntax for registry commands via the console (Agent Commands / Advanced / Run a registry command)? Online help does not give any example, only says this short advice:   "This command uses the same syntax as reg.exe, but does not call reg.exe"   So I tried issueing the following command:   ADD HKLMSoftwareMicrosoftWindowsCurrentVersionPoliciesExplorer /v NoDriveTypeAutoRun /t dword /d 000000ff   but the I dit not succeed, even if the "View commands for selected endpoint" log says that it was executed. (And BTW, why does not this log shows back any result?)   So what is the correct syntax?

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akim
6 years ago
psullivan
Administrator
psullivanContent Manager
published in Endpoint Protection
How to install using GPOKnowledge Base

This solution addresses Webroot SecureAnywhere Business – Endpoint Protection To install SecureAnywhere using GPO, you should have experience with Microsoft’s Active Directory and the GPO editor. You can also watch a video on how to use GPO at How to Deploy Using Group Policy - SecureAnywhere Business. To install SecureAnywhere using GPO: From the following location, download the SecureAnywhere MSI installer to a network share:http://anywhere.webrootcloudav.com/zerol/wsasme.msi Downloading the file makes it accessible to all endpoints on which you will deploy SecureAnywhere. Go to the server that is the domain controller for the deployment group. Open the GPO editor on the domain controller and create a policy for the deployment group. Assign SecureAnywhere to all endpoints that belong to the Organizational Unit where the Group Policy is created.SecureAnywhere installs on the endpoints in the group when they restart.  

7300
psullivan
Administrator
6 years ago
J
New Voice
johnnyborNew Voice
posted in Endpoint Protection
Problem with webroot and sonicwall geo blocking

When I running webroot secure anywhere for business on some computers, I found the sonicwall blocking the information being sent back and forth to the secureanywhere consul. If I Shut off GEO blocking it works fine, so evedently its being blocked by country any ideas how to fix this ? webroot says they don't use a specific country but I find that not true since the Geo blocking stops the service when sent from other countries other than then the USA

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J
New Voice
6 years ago
psullivan
Administrator
psullivanContent Manager
published in Endpoint Protection
How to move endpoints to another group in the endpoint consoleKnowledge Base

This solution addresses Webroot SecureAnywhere Business – Endpoint Protection The first time you add endpoints to SecureAnywhere Endpoint Protection, they are assigned to the Default group. You can then move endpoints to the appropriate groups. To move endpoints to another group: Click the Group Management tab. From the Groups panel on the left, select the group that contains the endpoints you want to move.Note: For this procedure you must select a specific group, not All Endpoints. From the Endpoints panel on the right, select one or more endpoints.Tip: You can select all endpoints within the selected group by clicking the Hostname checkbox at the top of the list (first column). Click Move endpoints to another group from the command bar.Note: If the group has more than one page of endpoints, the dialog prompts you to apply the policy either to the endpoints on the current page or to all pages of endpoints. [img]htt

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psullivan
Administrator
6 years ago
R
Fresh Face
RobDFresh Face
asked in Endpoint Protection
Disable Agent Commands

Hi there,   I'm currently trialing Webroot Endpoint for our business. I'm pretty impressed, but there's a combination of two things that I find a little worrying. I'm hoping someone can put my mind at rest!   I spotted the "Agent Commands" dropdown, which allows me to remotely send a variety of commands to an endpoint via the GSM. This includes some really powerful stuff like "Download and run a file" and "Run a DOS command". I'm concerned that if there's any way for an attacker to get access to GSM (either through my incompetence or a problem at Webroot), those options give them a massive amount of power to cause havok across the network.   That, combined with the lack of 2FA on GSM, seems to me to be a pretty huge potential security problem.   Is there a way to disable those options? Is there a reason that I shouldn't be worrying about that?   Any thoughts or advice would be much appreciated!   Thanks, Rob.

922
R
Fresh Face
6 years ago
psullivan
Administrator
psullivanContent Manager
published in Endpoint Protection
Downloading and running the installerKnowledge Base

This solution addresses Webroot SecureAnywhere Business – Endpoint Protection You can deploy the SecureAnywhere installer file using one of these methods: Install SecureAnywhere on each endpoint. Send emails to end users, so they can install the software by clicking on the link provided in the email template. Rename the executable file using your keycode. This method is useful if you plan to use your own deployment tool and if you prefer not to use MSI commands to run the installation in the background. Use additional commands with the executable file to deploy it in the background. Use command-line options with the installer to deploy to endpoints that are behind a proxy server. To use the SecureAnywhere installer: 1. On the endpoint, download the SecureAnywhere installer file. The installer file is available from the Resources tab or by clicking this link: http://anywhere.webrootcloudav.com/zerol/wsasme.exe 2. In the installation panel (s

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psullivan
Administrator
6 years ago
psullivan
Administrator
psullivanContent Manager
published in Security Awareness Training
How to access the Webroot Security Awareness Training management consoleKnowledge Base

How to access the Webroot Security Awareness Training management console   Webroot’s Security Awareness Training console is available from the GSM Console > Sites page by clicking the icon under the SAT column that is next to the green checkbox, circled in red.     If the green checkbox is not checked under the SAT column, Security Awareness Training has not been enabled for the site. Simply check the box to enable it, then the console icon will become available.   If you cannot enable SAT for any site, check the status of the Security Awareness Training subscription under the GSM Console > Settings tab.

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psullivan
Administrator
6 years ago
S
Popular Voice
SPCW_IncPopular Voice
posted in DNS Protection
Removing DNS Filtering Agent

Just an FYI to anyone seeking to turn off WebRoot DNS Filtering: My recent experience is that turning off DNS Filtering in the GSM does NOT remove the DNS Filtering agent from the client.   I had clients unable to surf due to DNS issues with after DNS Filtering was activated. De-activated DNS Filtering, issues continued. Found the DNS Filtering agent still installed on afftected clients, altering the DHCP DNS settings. Manually removed the agent.

11282
S
Popular Voice
6 years ago
T
time
posted in Endpoint Protection
Slow updates with weboot AEM integration?

We administer Webroot that is integrated with AEM (Autotask Endpoint Management) and that works reasonably fine. According to our policy webroot is supposed to be installed automatically with the installation of the AEM agent, and sometimes this installation takes place instantly.   In other cases, it might literally take more than a day before Webroot is installed and overall any change in webroot administration from AEM-level can take a really long time to kick in.   Has anyone who uses Webroot with AEM integration possiby experienced the same problem, and can that be remedied?

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S
New Member
6 years ago
B
New Voice
bsulloNew Voice
posted in Endpoint Protection
Infection Alert Emails Not Sent via TLS

I just enabled a feature of our email service that tells me when incoming emails were not sent via TLS. It is telling me that Infection Alert messages from noreply@webrootanywhere.com are not utilizing TLS. This is probably minor, but it could constitute a security risk in some cases.

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B
New Voice
6 years ago
K
Fresh Face
kevin1Fresh Face
asked in Endpoint Protection
How do I shut down Webroot for more than one reboot?

Hi - I'm running Endpoint Protection 9.0.15.50 on a windows 7 pro machine. Trying to upgrade to Win10, which requires multiple reboots. Upgrade fails when Endpoint comes back on after the first reboot - at least that appears to be the issue. I'd like to test it by disabling Webroot until I manually re-enable it.    Is there a way to disable protection indefinitely or for some fixed period of time rather than "until the next reboot"?   Thanks!

835
C
New Voice
6 years ago
T
New Voice
trafalger1New Voice
posted in Endpoint Protection
c:PROGRAM

Hello all,   I have a site that is getting tons of the c:program bug this morning.  I thought this bug was fixed as I'm finding solutions from 2014.  What is causing this?  It's almost 5 machines that we've found so far.  No changes were made to the site configs.    

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J
Community Expert Advisor
6 years ago
R
rick-magnetic
posted in Endpoint Protection
What is Webroot using port 8090 for?

I'm on a MacBook Pro running El Capitan (10.11.6).   lsof shows that Webroot is listening on port 8090.  This conflicts with other stuff I'd like to run on my machine that's non-trivial to change the port assignments.   Can it be changed to a different port or stopped?

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akim
6 years ago
C
New Voice
chrisroseNew Voice
posted in DNS Protection
Use DNS Protection to block Torrents

Hi All,   I am curious what categories we should look at blocking to prevent users from using torrents?    I have Security Risk and the Human Resources categories selected. Are there any others that we should key in on.   Thanks in advance for any suggestions.   Chris

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JonathanB
Webroot Employee
6 years ago
W
New Voice
wowweeNew Voice
asked in Endpoint Protection
Why can't the polling interval be changed on Macs?

What is the difference between Mac and Windows which disallows the polling interval less than 24 hours on the Mac? Is there a solution or hack that can be applied to a machine to allow the polling time to be less on a Mac?

332
JGiffard
6 years ago
D
New Member
DarrenmvNew Member
posted in Endpoint Protection
Site and group limits

I know there is a limit of 1,000 sites per console. What is the limit for the number of groups per site and/or total?

140
D
New Member
6 years ago
R
New Voice
rhardyNew Voice
asked in Endpoint Protection
Browser Extension installed 5/2/18 causing IE to fail and Desktop to become unresponsive

I use Webroot across aproximately 80 computers and so far 3 have picked up an update on the browser filtering extension as of this morning (5/2/18 @ 8am) this causes one of the IE processes to fail and then the desktop will not able to be interacted with.  All programs/links or anything on the desktop is not responsive until either that failing IE Process is forced closed.  Accessing programs through the start menu continues to work fine, only affects the desktop.  This also only affects Windows 7, it does not cause the issue in windows 10.   I've killed the bad IE process on one computer and restarted the other 2, the restarted computers have yet to have the issue again, the other one has experienced the issue twice more.  Do we need to restart the computers after this extension upgrade to finish an install??     Anyone else having this issue?

292
A
New Member
6 years ago
W
New Voice
wowweeNew Voice
asked in Endpoint Protection
[Solved] Unable to start Webroot client application

I am unable to start webroot on every Mac I try to open it on. Nothing happens when I click on the application. The Mac versions in question are 10.9.5 (13F1911), macOS 10.13.1 (17B1003), 10.13.3 (17D102). Are there any remedies and/or diagnostics I can perform?

783
W
New Voice
6 years ago
W
New Voice
wowweeNew Voice
asked in Endpoint Protection
Is there a way to scan and quarantine via command line in Mac?

I need a command to scan and quarantine command line on Mac because the GUI is not showing up. I have already filed a ticket with Webroot support, I need something to work in the meantime.

1291
W
New Voice
6 years ago
H
Popular Voice
hungphamPopular Voice
posted in Endpoint Protection
Last seen incorrectly?

I am using my Mac everyday, but from GSM, Endpoint shows that the last seen of my computer was 2 days ago. Of course, Webroot is running and activated "green" on my computer. It was scanning yesterday too.   But it looks like that the activities were not connected to GSM. Any error in GSM? Or something else?

550
H
Popular Voice
6 years ago
W
New Voice
wowweeNew Voice
posted in Endpoint Protection
How to create a default global policy?

How does one create a global default policy so a modified version of the recommended defaults is automatically applied every time a new site is added?

770
W
New Voice
6 years ago

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