Secure Cloud

Hi Are you aware of any issues with service pack 3 for xp? WSA seems to block this update. After disabling WSA it installs without problems.

AGENT CHANGES IN BUILD 8.0.2.127 -  March 27th 2013 http://sw.nohold.net/Webroot/Images/wsab_endpoint_logo.png Improved Agent shutdown speed Behavior logging in WIndows Event Logs Identity Shield functionality on Windows Server 2008 Kernel keylogger protection Migration process for Prevx users to SecureAnywhere   Added A registry value of type DWORD named NoStatistics under HKCUSoftwareWRData which, when set to 1, disables the behavior statistics on the status screen   Fixed An issue with changed settings and local database data on shutdown Compatiblity with Jeeves GARP software Identifying cloud managed configuration settings   Other Minor UI changes All Contents Copyright © 2013

I could do with a bit of assistance. I have downloaded the remote deployment tool to my local PC (we're a IT support company and I'm using my colleagues as guinea pigs). I have an .msi that I would like to deploy, and a list of the NETBIOS PC names that I want to deploy to. I have checked on a few of the computers that my account (by group membership) is an administrative account. The PC's I currently want to deploy to are Win 7. When reaching the Remote Depoyment screen, I am getting various errors from Not Installed to authentication errors. I could do with someone pointing me in the right direction.

I would like to know if it's necessary to exclude the databases from being scanned. I can't find any info that specifically mentions Exchange or SQL; it's been common practice to exclude these from AV scanning. I would appreciate some clarification.

Sorry, but I don't have time to pour over the new agreement. I'm afraid to click off on it and be possibly be bitten later. It would be nice if someone could post the differences between the new and previous agreements. Until then, I am unable to administer my endpoints and I need to badly. There seems to be some malware hijacking yahoo accounts on some of them.

Hey,   Wondering if it's at all possible to automatically move a new computer to another group?  Preferably via the command line or MSI.   We're about to begin a rollout and would like to put each department into different groups, obviously this can be done via the management console, but we'd prefer to automate it a bit more.   Any help appreciated.   Thanks,   Ryan

Hi!   I'm fairly new to webroot so this might be a trivial question.  In the few months I've been at my job we have received a few attack alerts emails from webroot.  The emails always specify that 2 PCs are affected and when looking into it's really only 1 PC recently affected and the other was another instance that occured days or months ago (perhaps the last instance of an attack).   Is there a reason why we are always are told 2 PCs are affected?  Is this a setting that just needs to be adjusted?   Thanks!

Hello, we are using MozyPro online backups to backup our file server and SecureAnywhere Endpoint Protection on that same server. Unless we manually disable Realtime protection on the server, the backup always fails.   I have added overrides for both the mozyprostat.exe and mozyprobackup.exe processes using their MD5 values. Regardless, I still need to disable realtime protection in order for the backup to run. Curiously, neither the Endpoint Protection agent nor the management console list any threats.   Any suggestions?

Can someone explain what this is and how it works. "Securely edit your profile and password information for any of your protected Web sites from any computer with Internet access" Don't want to set something up that creates user issues. Thanks

Hi!  We have a nbr of sites connected to the main company network via wireless broadband links that are often (very) slow/saturated or even down.  There are between 2-40 staff at these sites.   We are concerned that Webroot SecurityAnywhere Endpoint Protection scanning "back to the cloud" is slowing down the WAN at these remote sites even more.  Can you please explain how Webroot works over a slow/down WAN link and also how we can configure it to reduce WAN bandwidth utilisation?   Thanx   Glenn

I log into the web portal every morning to take a look at things and see how everything is going. Make sure when new agent versions roll out that all my endpoints update to that version properly. This morning when I logged in I saw that one of my endpoints had updated to Agent Version 8.0.2.105. None of my other endpoints where updated to this new agent version. Now I understand that there are other factors that are involved and that they won't all update instantly, but I was trying to find release notes for this new Agent Version and I have alas come up unsuccessful.   Anyone have any idea when these release notes will become available? Has anyone else had their endpoints updated to this new Agent Version?

8.0.2.98 was released Friday/Saturday night with no release notes.

We did not purchase/install WRSA.exe until July 2012. We began having these problems when we upgraded to Win7 64bit in November 2012.  Suggestions are welcome!

Hi,   I work with (implement) Webroot protceted systems for 8+ years, so I have always interested in the development of this company and its products. I was one of the beta testers of the new WSA product, too.   Now, I tell you this because soon after the public release at the end of 2011 I noticed the the ID shiled stopped protecting my machine - and some tests proved it happened on every pc we tested. I have reported this some times already buit still I see it is not working at all.   Having done some more tests, I fugred out that my very first thougth of the cause being my Hungarian OS was wrong - it does not protect on English OS either.   Furthermore, support now keeps telling me that ID shiled shall protect browsers only - but as you will see below, the beta protected _any_ app I added to the protceted app list. Well, otherwise why is there a possiblity to maynually add any app? All the browsers are auto-added up

Is it possible to give users edit permissions to a single policy and keep the remainder locked down from them?

What is the threat protection difference between WSA and DWP? I don't care about content filtering.

I'm in the process of updating Java on all my workstations with the latest update from Oracle to address the newly discovered vulnerability.  Since this is going to take me quite some time to complete, can you tell me if my workstations will be protected from potential exploits of Java--with or without Oracle's latest patch?

Hi everyone,   I am reposting this message here in the right spot because I posted it in the wrong forum earlier. We have Webroot Enterprise edition.   Here it is:   I have to deploy Webroot SecureAnyWhere remotely using the remote deployment tool (RDT).   I read through the whole manual but not able to work out how to set the paramenter to set the proxy server up in the advanced filed in RDT.   By default you have SME, quiet. Dont know what SME stand for. Then I tried to use thise command line:   CMDLINE="-proxyhost=ourproxy -proxyauth=0 -proxyuser= -proxypass= -proxyport=8080" /qn /L*v C:Windowsinstall_log.txt   But the above does not work. The documentation is not really clear on this and there are no practical examples on how to do this.   Tried to contact Webroot support but no reply.   Has anyone tried this before and if so can someone explain it better to m

The heuristics setting levels really give no way for me to make an informed decision on what level I should be setting them to other than your recommended defaults. Descriptions like "use this if you feel you're infected or think the endpoint is at high risk" leaves me kind of at the same place I started. I feel like I’m playing with fire changing them around, even on test machines.   I'm not really sure where I'm going with this, but I thought I'd bring up...or something...

I've figured out a lot of the stuff in the scan logs but sometimes I'd feel better with a definitive explanation of some of the stuff. Has anyone compiled this information anywhere? Can I sign an NDA and be given the internal docs that the support people get? ;)   Like, what's an SLevel?

Hello,   Im looking into Webroot Web Security and had some questions:   Is min order simply 5 or min order of £2k? Are there various deployment options Is it as full blow as McAfee Web Protection or Zscaler? Does it use multi engines/methods?   Thank you

I need to exclude some programs from real-time protection scanning and I need some direction.  The error message is contained below.  Right now the only work around to turn off protection scanning which is not acceptable.  Any help would be greatly appreciated.   OS: Windows Server 2008 R2 Standard (64-bit) RAM: 12GB CPU: Xeon 3.3GHz 4-Core   Here is the error detail:   Problem Event Name: BEX   Application Name: NovaBackX.exe   Application Version: 14.1.10.0   Application Timestamp: 50c3acfa   Fault Module Name: WRusr.dll   Fault Module Version: 8.0.2.96   Fault Module Timestamp: 50d237dd   Exception Offset: 00018560   Exception Code: c0000005   Exception Data: 00000008   OS Version: 6.1.7601.2.1.0.272.7   Locale ID: 1033   Additional Information 1: 2608   Additional Information 2: 2608c5700f693da309fa1a40136afc7c   Additional Information 3: 0a97

hi I have installed webroot on a windows 8 pc and now cannot access the internet

Today's edition of CNET's bi-weekly "Ask Maggie" tech advice column puts a small twist on a topic we here at Webroot are very well-versed on-mobile malware and how to protect against it. The twist is the question: Will switching from iOS to Android increase the chance of getting malware on my mobile device? (You can read the full CNET article here) While the article is about personal use, I think it's just as relevant for business conversation as BYOD continues to be a hot topic. So I'd like to extend the discussion to the Webroot Business Community to get your thoughts on this.   1.  In general, how big of a concern is malware on mobile devices? How can it limit acceptance of BYOD policies? 2. If you're already using/planning to use BYOD at

Hi there Webroot   I see im not the only one, who "tested" the deactivation function. I now regret this :) Can you undo my action ? On all 4 deactived pc´s please!  Regards  David Grønborg