Secure Cloud

Hi,   How may I remotly verify if a SecureAnywhere clienty have applied a policy setting change or change of policy thats been done in the web console?   Cheers!   // Rikard    

  Yesterday, Forrester released their latest studies and predictions on the growing tablet market in their report "Global Business And Consumer Tablet Forecast Update, 2013 To 2017 (Purchase the report here for $499).  In the report, the full market was looked at, including the enterprise environment, which lead to some very interesting statistics and predictions.   By the end of 2013, there will be a forecasted 327 million tablets sold in the world, with the iPad leading the sale with 140 million.  By 2017, that base number is predicted to be at 905 million, with 60% of North American online consumers will own.  Of those 905 million forcasted units, 18%, or 162 million devices, will be in the enterprise market.   The most interesting aspect of this report is the highlighting of how many of these tablets will be involved in a BYOD environment, meaning that not every device will be the same, and that most of them will be owned solely by the user/emplo

As it stands now the "Reset" command doesn't really live up to its name.   The documentation says, "Reset: Return Webroot SecureAnywhere settings to their defaults." The console says, "Reset SecureAnywhere to its original settings on this endpoint."   However, when the application is 100% controlled by the web console, this description of resetting settings doesn't make sense. If I control the settings why would I reset them to defaults, they should already be at defaults. Unmentioned in this description is that it also resets the collected data about the identity shield and active process monitoring. But using your own console and agent GUI as a guide, those are not considered settings. What is being talked about is the state of the application since they are not something directly set by me as a central administrator. They are dynamically populated and at this time not able to be properly managed. This terminology is ambiguous to an administrator.   To me, "rese

I have a users that is telling me since we installed Webroot that their machine locks up frequently.  Also he mentioned that when webroot is doing a scan(WRSA is using 50% of CPU) that it is making it so he can't use his machine.  I did notice on the console that his scans take 15-20 minutes each time, were other machines are only taking 1-2 minutes.  What do you recommend to do to troubleshoot this issue?   Thanks,   Rich

We are planning to change to webroot but our business deals with several VPNs installed on the Laptops of our consultants. In one of the last Releasenote F5 was listed as a VPN vendor that is now aware of webroot as installed AV on clients, when NAC/NAP is activated on the serverside. On TechnologyPartnerPage there is cisco, gfi fsecure listed, but no information what technology is the partnership. is there such a list available?   newmy  

So I get an email with the following:        Please find below a summary of endpoints encountering threats recently:         DRFD-LT-1521, DRFD, BNP, *Don't ever post your keycode in public - admin*      This is not giving me much info, so I decide to go to the console and pull up this machine.   So on the console, the machine (DRFD-LT-1521) says Thread Detected under status, and I click "view".   Once the new view window pops up there is nothing in there.   What does this mean?    Can the threat email I get have more information in it? Why is it so vague?   Is there a way to know what items the system has already dealt with or not?  If the issue was resolved why is it still showing on the console a threat?   Thanks for your assistance on these questions.   Rich

Hey everyone, I am evaluating Webroot Endpoint, and have a question.   If for example i visit link to a malicious executable, I get a warning saying its malicious and a choice to close or allow.   I do not want to give the users the option to allow. How would I accomplish that?

I have one user trying to reach newsblues.com using Firefox (v22.0), their preferred browser but the site is blocked by Secure Anywhere (v8.0.2.155).  Using IE 8 is OK (Windows XP SP3)  Windows 7 users are not blocked when using Firefox.  What might I be looking for to allow XP users access to the site or do they just have to use IE?

Ok, just deployed 2 new servers, Windows 2012 core, GUI currently in use as we deploy. Build the servers, patch the servers (all 900mb worth of WIndows updates), do all the standard stuff, activate, initialize disks etc etc. Install Webroot, disable Windows firewall, in one instance I DCPromo'd the box on the build bench as it was a new domain and network, in the second instance I dcpromo'd the box after it was plugged into an existing domain.   In both cases I then shut the boxes off after running them for a couple days, boxed them up, and onsite installs were done shortly thereafter (maximum 5 days offline). On one server nothing is running but the server OS, AD, DNS, webroot, logmein, PRTG server monitor probe, and HP tools and ILO. On the second server, same thing but it was joined to an existing domain then dcpromo'd so the AD has users, machines, and some other domain stuff in AD. Nothing else is running   Both times after having been back online for a day or so a secon

Hi there Experts,   I fairly new to Webroot SecureAnyware EndPoint protection and have just setup a new Windows Server 2012 hyper-v environment.   1 x Server 2012 standard (with GUI) running hyper-V role (Host)             3 x Server 2012 Servers (Guests)                    1. File Server                    2. Email Server (Exchange 2013)                    3. Terminal Server   Question 1. Are there any programs/services etc that need to be excluded or whitelisted in Server 2012 / Exchange 2013 right from the start to void any stability or performance issues?   Question 2. Should I install Webroot on the Hyper-V host server?    Thanks in adva

So, is Webroot Endpoint security for MAC available yet for business customers/MSP's? I see the suggestion is in progress under feature requests.   Found this : http://www.webroot.com/us/en/home/products/av   There is a download link there for MAC's and it says MAC coverage? Says it has identity shield also. If we install it on a client can we use our regular keycode for endpoint protection to activate it as another endpoint in our management consoles?   Or do we need to buy one offs and add it to our management console?   We have a bunch of MAC users we'd like coverage for, we are an MSP licensed webroot client.   Thanks, Wayne    

Hi all,   Firstly i must apology everyone for my english - it's not my main language.   After I'm install Webroot SecureAnywhhere on several PC in my little company i have problems - programs i just to use before don't want to run. Programs was installed localy on PC but database are on another PC (i used him as "serwer"). After install client on the "serwer" PC programs, who before run on another PC stop working. I was try many combinations of editing Polices but programs not run at all. I already even disabled all the options like shields, firewall etc but its still not work. I was refreshing configuration on each endpoint (PC) and it's not working too.   Have no idea what to do - I need to run this programs immediatly, please help.   Thanks for Your Help, I Hope.   Jared from Poland.

Outdated Understanding of Cybercrime is Risky for Financial Markets   Today, CityWire Global reported that global financial markets are under a growing threat of cybercrime, according to the latest report from the International Orgnaization of Securities Commissions (IOSCO).   ‘Reliance on an out-dated understanding of what cyber-crime entails, a perception of safety due to containment of past cyber-attacks, or assumptions around the limited capabilities of cyber-criminals today–may mean we end up “bringing a knife to a gun fight” in the future,’ said the report’s author Rohini Tendulkar.   This data seems to be in line with the thoughts of many other analysts. At this year's Gartner Security and Risk Management Summit, one of the top three trends that Gartner recommended that security vendors focus on was Advanced Persistent Threads.   And if you don't pay attention to these new threats? Well, it'll be costy.  Webroot produced an infographic that broke do

Hi One thing is not quite clear to me. What is the difference between agent commands Scan and Cleanup. It seems to me that they both will launch the scan and quarantine malicious files. And one more thing - is it possible to pernamently delete files from quarantine using console? Thanks

Hi, does anyone know if Webroot WSA User Protection/mobile protection has a Windows Phone protection component?   Thanks, Wayne

Hi,   How do I use the Uniquedevice with an MSI-file install?   What field to edit and what syntax?   Thanks!   // Rikard

Hi I couldn't find any information about session timeout of the console? How long is that? And can it be configured?

Ok, fiddling a bit with a few installs on the way to rollouts of Webroot Endpoint. What I would like to know is how do I prevent an end user from uninstalling webroot?   I just got off an end users machine who uninstalled the other AV bloatware because it slowed his machine down too much. Not an uncommon sentiment, but then I installed webroot on one of my machines and I was able to uninstall it from add/remove programs without a password (the type the above letters verification code was tricky though 🙂 ), and even if I remove the Webroot item from add/remove programs the end user can still go and delete the webroot executable from the program files(x86)webroot directory. Many of my end users are local admins on their machines, so I need an uninstall password on the app.   Is this built in somewhere and I am missing it? Some other way to avoid users doing this? If the executable is deleted does the web console push it back out? Am I missing something?   Thanks, W

Before joining Webroot, I worked as a Network Administrator in the Marine Corps. I’ve seen tools come and go – some were great and some were more trouble than they were worth – but all were designed with the hope of making my life easier. Granted, many of those tools are long gone, but after I left the military, I continued to provide IT support to small businesses in my area. During that time, I found the majority of tools were lacking, often hindering more than helping, so I set forth in search of the latest and greatest. Although I don’t do as much IT work as I once did, I recently rebuilt my support toolbox for those occasions when I need to help someone out. What follows is a list of my go-to programs that have helped me solve issues, manage my time, or better communicate with my team. I want to share these tools with you because, while they might come from smaller companies, they have a big bite and help save a lot of time.   Webroot Website: http://www.webroot.com Spic

Hi Could anyone please explain what these sections in the console in Group Management stand for? I'm refering to "Instance MID" and "Device MID".

As some of you might know, we at Webroot utilize Twitter to open up other channels of communication, sharing of news, and other Webroot related news.  I figured it would be great for us all to follow each other, and ultimatley expanding your connections within the company.   So with that, I invite everyone to follow our main channels, as well as my personal one.  And if you are interested, be sure to post your Twitter handle here and we will be sure to follow you as well.   Webroot - @Webroot Webroot Support - @WebrootSupport   Richard - @rcmelick   See you all soon!

Hello - I was just notified by my boss that his brother recieved a notice from Webroot when visiting our website: "Webroot has blocked access to a potentially threatening site."  The site is www.alturaassociates.com.   I don't understand why we are designated a potentially threatening site - we offer no downloads or software. We just have a simple brochure website for our engineerings services consulting practice.  Is there a way to have this designation reviewed and get our site whitelisted? Thank you.

As some of you may know, this year's Gartner Security & Risk Management Summit is going on right now in Washington D.C.   Yesterday, a Gartner analyst revealed a top 10 list of IT Security 'misperceptions' or myths as well as what they believe is the cure for all 10. (Networkworld posted the full article here.) They are as follows:   1. It won't happen to me.   2. Infosec budgets are 10% of IT spend.   3. Security risks can be quantified.   4. We have physical security (or SSL) so we know your data is safe.   5. Password expiration and complexity reduces risk.   6. Moving the CISO outside of IT will automatically ensure good security.   7. Adhering to security practices is the CISO's problem.   8. Buy this 'tool' and it will solve all of your problems.   9. Let's get the policy in place and we are good to go.   10. Encryption is the best way to keep your sensitive files safe.   As an internet and endpoint security company

Hi.  I am trying to audit a users internet history for the last 6 months.    If I go in to Reports and use Daily Time Spent Surfing By User I get the informmation I need, but that only allows a time window of 1 month.  If I go in to Logs and choose Full Audit, I can retrieve the internet hostory for 1 year, but this is only sites visited.    I am looking for summary information of time spent surfing for the last 6 months, and given a full audit can list sites for the last 12 months the information must be there.  Is it possible to get a report for a longer period than 1 month?   The product is Webroot Secure Anywhere - Total Web Protection.   Thanks, Ian 

Hi I was trying to find a way to uninstall other AV software (ESET in this case) using WSA. I did the following: I created an override in the console for ESET marking it as bad. It seemed to work pretty fine because ESET disspeared. Would you recommend such actions or rather not? Do you have any other suggestions about how to achieve this? For example executing an agent command with some DOS command? It would be a huge asset for companies with many endpoints if they could uninstall their previous software with Webroot.