Secure Cloud

Everytime I try to open up chrome, I get the spinning icon and nothing opens.  If I disable Webroot, I can open it up no problem. I am using windows 10 home edition.

@freydrew @Rob House In the live Q&A post about the new console, you said that friendly names would be shown from the old console but functionality did not yet exist to rename in the new console.I’m disappointed to tell you that friendly names are NOT being shown in the new console.  This is going to make management very difficult.  Is this a bug that you’ll be fixing soon?REF:  

This link mentions that Secure Anywhere Endpoint Protection can “Lock down ports and devices such as USB, CD and DVD Drives” - We’re looking to possibly wanting to lock down USB Storage devices from being access on our machines. How/where can I configure this in our Webroot Policy? http://wrpolska.pl/wp-content/uploads/2013/01/WSA.pdf 

I am having trouble finding the instructions about the enterprise App for Webroot Security Awareness Training.  I have it installed, and can sync users, but at this time I hid it from users because I do not know what it does, or how to configure.  Please direct me to instructions..

MSP here.  I’ve seen other posts that discuss Webroot with Windows Defender, but now that it’s 2021, Windows 10 has changed a bit.Why other posts don’t apply anymore: Disable periodic scans in Windows Defender is no longer an option According to this article, you can set a DWORD value in the registry to enable Passive Mode for Defender, however, upon setting it, is has no effect on issue #1 belowTwo issues:With Webroot + Windows Defender enabled, Windows Defender is still actively scanning data in real-time.  I ran a test and saw the Microsoft Anti-Malware service spike up to 30-40% CPU usage.  Webroot is installed and functioning correctly, but Webroot doesn’t seem tell Windows Defender to tur

Is anyone using Webroot and N-able RMM, any integration between the two?

My alerts and any details I have been able to find in the console all refer to paths with variables that are not resolvable.   Is it possible to get the full actual path of malware rather than it showing with variables like %appdata%???   The problem is I do not know which user so I cannot determine the path and more importantly who.   This is an example of the issue. Who's appdata?   Threat List: APPLICATION-C2A064D9174E0B78AFDA[1].JS, W32.Trojan.Lisp.Autocad, %appdata%microsoftwindowsinetcachelowie4lldmwe4,   http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?MD5=F239541E10FEF69C6D9AFCD7D897AD58 F239541E10FEF69C6D9AFCD7D897AD58,

Looking for evidence/story/anecdote where this feature successfully blocked something malicious.  The feature looks intriguing, but we’ve had enough webroot problems with their basic features and I’m hesitant to introduce what looks like a beta still without a known upside. 

Hi all Less than 20% of my endpoints are showing up in the dashbord? They all are showing upevery where else but not in Dashbord? Thanks in Advance...Xt

Hello, Is there any way to control what applications are listed under application protection from the web management portal?  We’re looking into this because lately we’ve had quite a few clients being unable to open chrome because webroot is stopping it from opening, and we can’t figure out what is telling webroot to put the chrome exe under app protection.

I am managing a SAT program for one of my customers and I was notified that the new users were not being included. Webroot SAT is reporting that it is “Sync Enabled” but new users were not showing up. I figured out the issue was with the way AAD had been connected to the Webroot Azure App, and the creator had just selected users. So I created a security group, added all the users, and assigned the group to the app, to make future management a lot easier. Then I checked in Webroot and the new users have not shown up yet.I went back to Azure and tried to provision the users, but I received an error :While attempting to validate our authorization to access your application, we received this unexpected response: Received response from Web resource. Resource: [LINK REDACTED]; Operation: GET Response Status Code: InternalServerError Response Headers: Connection: keep-alive vary: origin accept-encoding Cache-Control: no-cache Da

Hi Team,Is there any command to access the webroot scan results/reports thru command line ? If yes, please let me know those command(s)Thanks in Advance!

I would like to know if it is possbile to have the Webroot Billing information mailed to me every month.We are a MSP and this would be really good to have.Or if it is possible to do this with the Universal Reporter?

Hi,I need to remove or disable webroot for an upgrade of the computer. The error is to please contact your network administrator, to access the user interface.Problem is the software was installed by a another company who is no longer administering the computer and we are unable to contact them so they can disable it.Can the Webroot just be uninstalled, or is there another way to open the programme. Its still active so we may as well use it if we can, but we need to setup white lists as well.Thanks 

Webroot has effectively shut down O365 for my whole organization by blocking the login page.It doesn’t matter which way we approach, eg. “portal.office365”, “portal.azure” it’s when you get to the login landing you are met with: Warning: This is a High Risk SiteWebroot has blocked the website you are trying to access for your protection:https://login.microsoftonline...Detected Phishing SiteThis site might try to trick you into disclosing your login, password, or other sensitive information by disguising itself as a website that you trust.

Dear Webroot Community Team,I hope this topic finds you well.1. I created two simulation campaigns for customers and chosen the following Reminders options:        * Selected 1 day to randomize the delivery of phishing emails.        * Selected time frame in which phishing emails will be randomly delivered.2. Another training campaign has been created for a customer with the Reminders option selected to apply to those users who had not passed or completed the required training module.All these campaign was launched after the success test. However, the reminder option of these campaigns worked correctly one day only. This means eit

How can I restart the Webroot services, WRSA?  I have tried an uninstall/reinstall.

I just wanted to share my own recent experience with uninstalling Webroot Business Endpoint Protection which has received a number of questions over the years and hopefully help someone out. This is the process that I’ve had success with and does require that your agents are checking into the Webroot console and your RMM tool (mine is ConnectWise Automate)Adjust your policies so that agents check in as frequently as possible Tag the target agent(s) with the “unmanaged” policy. For off-boarding, etc., I use a separate group with the Unmanaged policy applied and just move the agents into that group and apply the new policy. Allow them plenty of time to check in and get the policy update. Issue the Uninstall Agent command from the console. We’ve had about a 90% or so success rate with this command. Some will report that the command has executed, but continue to check in. For instances where the console uninstal

How do you delete computers from the deactivated endpoints list?

How do you Delete a PC from the portal after it has been replaced with new PC.

I went in to the GSM console 3 days ago and whitelisted several a couple for a site yet when I look at Webroot on one of those endpoints nothing shows up under Block/Allow files. It is all done via the GSM because when I try and and "allow" files on the endpoint it says I can't and that they must be added via the console. So.... what am I doing wrong?

Hi,Please how can I generate a summary report about all my PC statuses in lieu of checking every single device for health and status?Thank you,Liz

It would be great if there was a document which had the complete list of command-line options/switches for both Windows and Mac as well as documenting the functions of each option/switch. I know the existence of https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/ManagingEndpoints/IssuingCommandsToEndpoints.htm and https://download.webroot.com/WSAB-EP_GettingStartedGuide.pdf. These pages aren't enough as they are either incomplete with information or don't display commands for Mac. The reason why I say the second link is incomplete is because other than not displaying Mac specific/only/non-functional commands, it doesn't show the -si

After the phishing email is delivered, when a user clicks on a click in the email, MS Defender stops the link from going to WebRoot landing page. The page is blocked stating: This website has been classified as malicious.Opening this website might not be safe.https://na01.safelinks.protection... you don't open this website, as opening it might not be safe and could harm your computer or result in malicious use of your personal data. Where is the setting to bypass/override this?

Hi,Since the change to the updated console we are seeing discrepancies in the number of entities. Example, one customer shows 12 entities when they only have 11Example2 customer shows 15 entities however there are 18 If we go into the legacy console the number align and reflect the number of seats allocated. Any ideas