Secure Cloud

I need to remove two retired machines from WR, but all the instructions say to click on PC Security. Does Not Exist. The tabs I see are: Dashboard | Sites | Admins | Groups | Reports |Please provide instructions to remove machines using current, January 2021 interface. I need to use those licenses on new machines.I logged in with Admin credsI uninstalled through appwiz.cpl, but webroot STILL show the machines, reports they’ve been recently scanned, and are clean. Clean? They are DEAD. RETIRED. I set the policy to unmanaged, but the console just won’t let go.Do i have to plug them back in, and seek & destroy in the registry? I bet if I stop paying for the licenses, they’ll stop on a dime.

Hi, I have recently installed Webroot at my workplace but I am unable to open Webroot on the endpoints. On attempting to open I have a message  to contact the network administrator to access the user interface.Can anyone help me to resolve this set up issue. Many thanks.

I have Webroot deployed across a large number of endpoints. Every once in a while a few people will report that Google Chrome will not open. As soon as I uninstall Webroot, Chrome works just fine. And then when I reinstall Webroot things are back to normal.Is this a known issue, any suggestions for how best to deal with it?

I have recently installed Web Root in my business and when adding a new admin, the option of Account Type does not appear. How can I designate  Super Admin rights to the new user? 

Hello!  New Webroot SecureAnywhere user here.  I recently started at a company that uses this software however I have no experience with it.  Dumb question, but we are troubleshooting some software issues on a PC that has Webroot SecureAnywhere installed on it.  I have access to the Admin console but am unable to disable the software locally. How do I disable this software on a single PC for testing purposes?

Uninstalling from Apps & Features or Appwiz.cpl fails with the above message. Logging in as Administrator does not work. Logging in Safe Mode doesn’t work. How do I remove this program from my Windows 10 system? Webroot Secureanywhere endpoint 9.0.29.62 -Protected is listed in Hidden Icons.

Is there any way to remove deactivated endpoints from the console listing?  We often reimage systems and change the name, so they're going to start piling up...   Thanks Phil

Using Continuum, want to use Access Webroot Endpoint Protection via API and when I click the submit button, I get the following. “Access Webroot via API request has been failed” Any thoughts would be appreciated.

In the past few days, I’ve been experiencing issues with Webroot locking up machines, stealing resources (40-50%).  Event manager on some workstations reports that the service is constantly restarting.  I’ve experienced this with both .48 and .62 endpoint versions.  I’ve created a support ticket for this, but I was curious if anyone else is experiencing issues.  I haven’t been able to pinpoint what the issue is, but I suspect it’s a recent Windows update?  I’m having issues with clients both on and off domains - all running Windows 10.

Hello, I’m a new user of Webroot SecureAnywhere, managing about 80 endpoints.  I would like to configure the application so that if a virus is found it automatically emails an administrator, rather than having to watch the console all day.  Is this possible?  I tried searching the forums and all I could find was a thread from two years ago that “we’re looking into implementing this feature”.  Is this possible now?

Hello,is there a way I can run an ad-hoc system optimization from the command-line without using the available commands in the GSM console?Thank you.Daniele Capuano

Yes stupid question as stated in the subject.But to make long story short I use to work for a company 3 months ago. They installed Webroot SecureAnywhere Endpoint Protection on my personal laptop because I use it for work. I don’t work for them anymore as I have moved country and can’t be bother contacting their IT to get it removed from their central console. Now I notice they left their Webroot on my laptop and cannot delete it or even open it. It tells me to contact system administrator bla bla bla…  Well my laptop is very slow at times now so I am thinking of reformatting and doing a clean wipe of my PC. Will this successfully remove Webroot from my PC?Thanks

We have a legacy VMware Thin App virtualised application which has been working until quite recently, i.e. just in the last day or so, users are experiencing app crashes when launching the virtualised app.We have found that removing the Webroot client from a sample computer eliminates the symptoms of the application crashing and therefore we believe that the Webroot client is interfering with execution.We have added Global Whitelists entries for the Application executable and for the UNC from where the Application executable is run and streamed, but this has not resolved the issue.I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends.This affected application is business critical, so I need to find a way to correct this behaviour, or we will be forced to abandon Webroot in favour of an alternative AV solution for all affected users. 

On the SAT video trainings (For eg: Understanding Phishing), users are able to skip content and end the video and take the test. Is it possible to prevent users from skipping the test?

I’ve created some whitelist overwrites that I want applied to all machines. I’ve selected NO to apply to policy because the knowledge article says that by selecting NO it will apply to all policies on our site. Am I seeing and thinking about that correctly? Reference Link: https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/UsingOverrides/CreatingWhitelistOverrides.htm 

Using the business version, is there any way to force a scan to run every single day?I have a policy to scan daily and “scan before 8 am when the computer is idle” but this appears to not cause a scan to actually happen but once a week.  A specific computer I picked out as an example does not routinely experience “idle” times and is never shut off in normal operation, but spends entire weeks without performing a scheduled scan. There is another set of options such as “scan at 8 am when resources are available” but I am nervous to try it, it sounds to me like another conditional that might result in scans not being carried out under certain circumstances.Anyone have any knowledge about this?I also have an open ticket with Webroot but they’ve been slow to respond usefully, so I figured I’d take a shot on the forum.Incidentally, I am aware the real value of Webroot is its realtime scan, but I am required to show daily file scans are being conducted as

I just started installing webroot endpoint on all my desktops.  They all seem to install okay except one desktop.   When I install using the link with the key code, it still asks for the key code and installs in as a standalone app.  It doesnt show up on the console and the user has full control of the app.I tried rebooting, reinstalling, updating the pc… all the normal things, but it just doesnt want to seem to work.   All the other installs are working fine on similar desktops.  Any ideas???

Created a ticket well over 24 hours ago and still had no response.I’m in the process off moving my Client base from the Symantec/Broadcom disaster. Is it normal to wait this long for support? If it is I may need to review my decision

Hi all,I’ve ended up here as I’m not quite sure where else to go for dialog.  I'm not sure if I'm correct or incorrect in my approach.  I'm interested in the greater opinion!Where I work, we have a fairly sensitive IT manager, who on seeing a Webroot Alert will shout 'fire fire fire' and shut everything and everyone down until a full investigation has been undertaken.  This gets fairly wearing as every alert generates a lot of work. (Usually to no benefit) He has a particular urgency for Trojan notifications.Now, while I appreciate the sentiment, I can't help be get ever frustrated at this approach.  I am under the (correct/incorrect?) impression that an alert from Webroot is a GOOD thing and that nothing has been executed/infected.  Although I do agree that a quiet investigation is probably necessary to ensure that an infection has

We are a versatile IT company in that we take care of both small business and home users.  We are trying to move away from Eset Endpoint AV to Webroot.  However, we are lacking some functionality and we don't know how to overcome it.  In the Eset management portal, we are able to add custom fields so that we can accurately identify the customer, computer make and model, etc.  I can't figure out how to do that in the Webroot SecureAnywhere portal.  For businesses, I just create a new site and put all relevant business PCs installs under that.  That’s no problem.  However, for a home user, I can justify creating a site for each individual user.  I am looking for suggestions or best practices on how to do some type of labeling for management and record keeping purposes.  I know companies like Best Buy help home users - so how do they track their licenses per home user??  Suggestions please on how others do this?

Hello, I’m attempting to remove this software from our endpoints. The manual removal fails indicating it requires wsasme.msi, I do not have this file nor is it located on the endpoint.An attempt to remove them displays a missing msi file. further to this removal from WMIC errors out with “ ReturnValue = 1603;” 

We are having major problems with Webroot WebThreat extension and have decided to no longer use it. I created a test group to go through the remove process. The group policy has WebThreat turned off.All devices in the group have the Webroot client saying the Web Threat shield is turned off. Annoying the client is saying a warning that it is disabled.I reboot a device, and the extension is still installed.I uninstall webroot, and the extension is still there.I run the following script I made:#!/bin/bashsudo /usr/libexec/PlistBuddy -c 'Delete :ExtensionInstallForcelist' /Library/Managed\ Preferences/com.google.Chrome.plistsudo /usr/libexec/PlistBuddy -c 'Delete :ExtensionInstallForcelist' /Library/Managed\ Preferences/*/com.google.Chrome.plistsudo /usr/libexec/PlistBuddy -c 'Add :ExtensionInstallBlacklist array' /Library/Managed\ Preferences/com.google.Chrome.plistsudo /usr/libexec/PlistBuddy -c 'Add :Ext

We recently received a “security report” from an insurance underwriter related to our Cyber Liability policy.  Included in the report was the one and only incident that a user had with an email threat.  The threat was promptly identified and remediated.  My question, since the information included the users email address, time and date of the incident, how did the insurance underwriter get this information?  The only place it is contained is within our webroot data.  Are you know selling our security history logs with usernames, PII, etc.?  If so, we will be dropping Webroot like a rock.

Webroot secureanywhere endpoint protection   doesn't show up in program  list to uninstall.   running manual command to uninstall giives error that  the service is centrally managed and must be uninstalled from webconsole.   The customer  does not have this info.  The customer does NOT have contact with last IT vendor (relationship ended badly).   How do I uninstall this borderline-malware, garbage software without formatting and reinstallinng windows?

So my friend was trying to get a webroot subscription he had showed me this “free webroot cracked” lol just another key basically but he’s afraid now because he found out that you can basically  do things to people’s computer from “endpoint” as its called, what can he do to prevent his computer from being damaged?Didn’t really know where to post thisAlso I told him to try uninstalling the webroot, so they cant run anything to the computer (I think)