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Webroot® Legacy Products (2011 and Prior)

For all discussions about Window Washer, Spy Sweeper, and previous versions of our antivirus software.

  • 33 Topics
  • 107 Replies
33 Topics
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Fresh Face
UsuallyConfusedFresh Face
asked in Webroot® Legacy Products (2011 and Prior)
What is "system analyzer" ... and do I have a virus/worm?

I am not the sharpest knife in the drawer.  Too, neither do I know anything about Webroot nor do I know if I am posting this in the correct forum.  Hopefully, someone will run across this post and be able to help/answer.   Several months ago I was having issues with my internet connection and took my Win7 PC to Best Buy's Geek Squad.   (Turns out all it was was a bad ethernet card.)  While at Best Buy one of the Geeks installed a folder on my desktop called "Webroot System Analyzer."  (My assumption is that they were suppose to delete the folder before I left the store -- but they didn't.)  Anyway....   I have run "systemanalyzer.exe" (version 5.6.0.122) a number of times over the course of the past number of months.  The "analyzer" continues to show that I have a eight virus files on my PC.  These results posted below.   Viruses:8 [list] [*]Mal/20113544-A [*]Mal/FakeAvCn-C [*]Mal/Jafuzzo-A [*]Mal/JavaKC-P [*]Mal/JavaObBa-A [*]Mal/JavaObSnd-A [*]Troj/JavaB

22414
JimM
12 years ago
G
Popular Voice
gate1975mlmPopular Voice
asked in Webroot® Legacy Products (2011 and Prior)
Worth the upgrade from Essentials to Complete?

What would i gain by upgrading from Essentials to Complete?

697
G
Popular Voice
12 years ago
Z
Fresh Face
zioFresh Face
asked in Webroot® Legacy Products (2011 and Prior)
Window Washer in ultrabooks

Hi, could some friendly soul tell me if Window Washer will work in an ultrabook? It worries me that not having a traditional hard disk (ultrabooks have a solid state SSD instead), I might not have the use of WW anymore.   Thanks in advance, zio

483
Z
Fresh Face
12 years ago
V
New Member
vistasucks2New Member
asked in Webroot® Legacy Products (2011 and Prior)
I need to update my billing information online before renewing my product and can't!!!!

Webroot Community,   First of all...hello there to you all..i'm new here and just registered.Second,I need help with something and i'm unable to contact or get in touch with anyone from sales support or the billing dept.I wanted  to update my old address that webroot has currently on file for me with my new location address.I need to get in touch with customer service and would prefer not to make any long-distance phone calls.I tried to create a webroot account online in order to try to reach help but even that was a hassle!!!!!need help on how to resolve this and to update my old address with my new current one.Webroot website really sucks!!!!!!!:@:@:@     my name is jessica fernandez.   do i just delete my current webroot account and create a new one??what should i do??I need to resolve this before june 17...i think that is when my current license expires.

983
W
Webroot Employee
12 years ago
P
Fresh Face
pqarauFresh Face
posted in Webroot® Legacy Products (2011 and Prior)
Webroot client connection error

hi guys,   Has anyone ever come across webroot client issues where by webroot clients loaded onto individual pc's on the network drop off and have a connection error pop-up message?   Where i work (some back ground info) we have scheduled WOL scripts that run through Visual Cron that control sweeps when the PC's wake up and Webroot is scheduled to run its sweeps.   We have in the past always had this issue. i have tested and confirmed that all PC's actually run when running WOL tests however we still face connection error issues.   Is there a default time as to why/when and how do the Webroot clients loaded onto PC's on the network suddenly drop off.

451
Kit
12 years ago
D
New Member
DougKuefflerNew Member
posted in Webroot® Legacy Products (2011 and Prior)
Fifteen Month Renewal and Voila!

Yesterday I renewed my Webroot Spy Sweeper, etc., under the special 15-month offer.  It immediately scanned and found 3 infections to be removed!  One of these was a Messenger infection that was sending out e-mails using one of my own addresses!  It was brand new the yesterday was the first day that the virus was functioning.  I believe that the UPDATE is what caught the new virus.  I am a very happy boy today.  Windows Defender and Norton 360 are also on my computer but the Webroot Spy Sweeper is what I really depend upon.

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ProTruckDriver
Moderator
12 years ago
L
New Voice
leeand00New Voice
asked in Webroot® Legacy Products (2011 and Prior)
Webroot SecureAnywhere, which version?

I noticed in the forums that there are three version of Webroot Secure Anywhere: [list] [*]Essentals [*]Antivirus [*]Complete[/list]But when I go into the program, I can't tell which version I am running.  Is there any particular place in the program where I can find this information out?

2116
Kit
12 years ago
RetiredTripleHelix
Gold VIP
RetiredTripleHelixGold VIP
asked in Webroot® Legacy Products (2011 and Prior)
Buying 2011 Boxed products and conversion to WSA 2012

Hello,   Can someone explain the procdure on how to convert when buying the Boxed version of the 2011 products to get the new WSA 2012 versions? And if there are any links?   Thanks,   Daniel ;)

736
RetiredTripleHelix
Gold VIP
12 years ago

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