I'm currently running trial version 8.0.1.193 and today had my download of OpenOffice 3.4 stopped (via Firefox download).
It's something I've been having troubles with these last few days where downloads or page loading in Firefox is being reset, initially I pinned the blame on my generic router but I can see now in the threat log it was Webroot that caused this latest occurrence. Unfortunately repeated attempts to reproduce the issue are seeing the download continue just fine.
My Threat Log reads :
Automated Cleanup Engine
Starting Cleanup at 22/06/2012 - 01:52:24 GMT
Starting Routine> Removing c:users
usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part...#(PX5: 7BDC821BB0ADC4FAA05304EF10ECCF006E61FEC1 - MD5: 451CF77F5FAAE701D0D70B4BE172B75D)...
Deleting File> c:users
usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part
Closing Handle> 3656 - PID: 988 - C:Users
usticdogDownloadsApache_OpenOffice_incubating_3.4.0_Win_x86_install_en-US.exe.part
Edit : Found this in logs too :
Fri 22-06-2012 13:52:24.0568 Infection detected: c:users
usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part [MD5: 451CF77F5FAAE701D0D70B4BE172B75D] [3/00080000] [TROJAN.PROXY.G]
Fri 22-06-2012 13:52:24.0568 File blocked in realtime: c:users
usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part [MD5: 451CF77F5FAAE701D0D70B4BE172B75D, Size: 303280 bytes] [524288/00000003] [TROJAN.PROXY.G]
Fri 22-06-2012 13:52:24.0570 Determination flags modified: c:users
usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part - MD5: 451CF77F5FAAE701D0D70B4BE172B75D, Size: 303280 bytes, Flags: 00000020
Solved
Unusual False Positive
Best answer by YegorP
Hey rusticdog,
First of all, welcome to the Webroot Community and thanks for posting on the forums! :D
Sorry to hear about your troubles! I'd like to help you get this resolved ASAP so you can run OpenOffice and SecureAnywhere with no conflicts.
I'd like you to open a support ticket from the computer that you're having the issue as we'll have to examine the log files that come through when you send in the ticket.
Please let me know that you've sent the ticket. When the issue is resolved, I'll post the solution back here on the thread!
Thanks,
View originalFirst of all, welcome to the Webroot Community and thanks for posting on the forums! :D
Sorry to hear about your troubles! I'd like to help you get this resolved ASAP so you can run OpenOffice and SecureAnywhere with no conflicts.
I'd like you to open a support ticket from the computer that you're having the issue as we'll have to examine the log files that come through when you send in the ticket.
Please let me know that you've sent the ticket. When the issue is resolved, I'll post the solution back here on the thread!
Thanks,
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