Skip to main content
To Customer Support To Customer Support

Endpoint Protection

Welcome to the Endpoint Protection and management console Discussion Forum!

  • 1,147 Topics
  • 3,733 Replies
1147 Topics
C
Fresh Face
CWFresh Face
posted in Endpoint Protection
logged error event

g57.p4.webrootcloudav.com   error in the server event log - what is it?

243
nic
10 years ago
A
atekido
posted in Endpoint Protection
Email notifications of infections

the original IT guy who setup our webroot is no longer here.  im trying to find out where in the settings the area of email notification of infections are.  ive noticed webroot will send multiple emails even after the infection is gone it seems.  its also opening tickets within spiceworks each time there is an infection even after there gone.  highly annoying!

271
nic
10 years ago
J
New Voice
jimmy_gNew Voice
posted in Endpoint Protection
Increased incidence of new install not scanning and not becoming active.

Recently we are seeing that new installs of Webroot are refusing to run a scan and set there indefinitely. It doesn't happen always but the amount is increasing.   The endpoint has to be manually uninstalled and re-installed.   This makes deployment through automatic means like scripting very difficult as we don't want to have to individually check hundreds of Endpoints.   We are seeing this across multiple customers with different network infrastructure.   Yes, we have raised this issue with support, but the answer is always uninstall/re-install. I think there's more to it than that this time as the instance is increasing which makes me think that there is maybe a problem with the latest version of Endpoint?   Cheers.

226
nic
10 years ago
A
New Voice
AmandaJayneNew Voice
asked in Endpoint Protection
File named C:program on servers

Hi,   We have an issue similar to https://community.webroot.com/t5/Ask-the-Experts/File-named-C-Program/td-p/77475, however we are seeing this on servers that are being managed centrally.   Is the workaround the same, or is there something different that needs to be done, as I can't shut down WebRoot from the system tray?

383
nic
10 years ago
C
Fresh Face
cuffsFresh Face
asked in Endpoint Protection
More information about the type of Threat found?

I was wondering if someone can guide me in the right direction to find more information about a Threat once it has been found. Does Webroot keep a list of all the threats detects (with a brief description of each and what it does) or do you just have to Google the Filename or Malware Group to find out more information about the threat? I have been searching the forums but can't find an answer. Thanks.

318
R
Bronze VIP
10 years ago
I
Fresh Face
IperFigoJosephFresh Face
asked in Endpoint Protection
Getting green check mark approval?

Hi. I run a website called Elders of Genova, which we launched last Saturday. Google is still indexing our pages (we have thousands of them), but the few that are turning up in Google searche results have an orange exclamation mark, not the green check mark everyone wants to see on a website they're unfamiliar with. What do we need to do to earn that green check mark? Thank you very, very much for your help!

652
I
Fresh Face
10 years ago
S
Popular Voice
Sebastian_ITPSPopular Voice
asked in Endpoint Protection
Overrides Import - new function - clarification

Hi Guys   First of all I need to say that policies and overrides import/export are both great functionality, so thank you for that.   But I need some clarification before I start to use them.     I prefer to make sure so can you explain me exactly how those three options works and what happened with my old overrides when I choose one of them. Especially first one - what overrides are "redundant" for Webroot?   Best Regards and thank you for response  

371
WR_Paul
Webroot Employee
10 years ago
Miquell
Community Leader
MiquellCommunity Leader
posted in Endpoint Protection
HP launches Helion Cloud Platform for government

HP Launches Helion Cloud Platform for Government by Jeffrey Burt    A brief summary: The solution builds off HP's larger efforts in the cloud, including the $1 billion being invested in R&D. Hewlett-Packard is rolling out a private cloud offering for government agencies that is based on the Helion cloud platform the tech vendor announced three weeks ago. HP's Helion Managed Private Cloud for Public Sector is designed to give governments on all levels—federal, state and local—a managed and dedicated private cloud solution that enables them to create a shared service model across multiple departments, with the agencies essentially playing the role of IT brokers. The agencies can manage and monitor the use of resources via a Web-based portal. The technology enables the cloud platform to rapidly scale, direct services to their users and effectively control costs by letting agencies pay only for what they use. The Helion solution—a highly automated private cloud offering

221
R
Community Guide
10 years ago
S
Popular Voice
Sebastian_ITPSPopular Voice
asked in Endpoint Protection
Webroot and Spiceworks

Hi Guys   http://www.spiceworks.com/news/press-release/2013/11-26/   What sort of ability admin get in Spiceworks IT management platform to manage WSA?   The same as in the WR console or minimized? And if so, how much minimized?   Best Regards Sebastian Ambros  

405
nic
10 years ago
R
Bronze VIP
regnorBronze VIP
posted in Endpoint Protection
Questions about Endpoint Protection

I finally had some time to look at WSA and Webroot Endpoint protection and I have to admit that I'm really excited about the product. Like I said I still do have some questions: Logfile:There are some informations in the WRLOG.log which I don't understand or can't relate to anything: [524832/0000001D] [(null)]; [Flags: 00001000.0]; Type: 3 (4661) Rollback/Journaling: Where can I find out what applications and which application objects are getting journaled? And can you manually do a rollback or extract data from the journal? Monitoring: How long are unknown processes monitored? Let's say I've got a self-made script which won't exist in the wild; will every change by this script get monitored forever(without whitlisting it)? Firewall: Does the WSA firewall only work in combination with the Windows firewall? And is the firewall compatible with a proxy server? From what I read WSA also includes a webfilter; can we manually block websites? During my test I noticed that the log file

5012
R
Bronze VIP
10 years ago
M
mlifecoach
posted in Endpoint Protection
safe website construction

My Master Life Coaching client, brought her hard drive to me, and asked to work on her website with my help. Then after jumping her hard drive into my desk top with an adapter, my desk top had 8 threats. Here are my questions.   Is it likely the threats were from her hard drive, or from go-daddy website builder?   Is there any threat that our websites may be contaminated; and if so how can I check, or treat the threats so no one gets boobie-trapped just by going to our sites? (mine is through vistaprint)

332
M
New Member
10 years ago
C
cmarcus57
posted in Endpoint Protection
Does my PC Everywhere cover my Android device?

I have secure everywhere on my laptop does it also cover my Android device?

602
shorTcircuiT
Gold VIP
10 years ago
MikeR
MikeRRetired Webrooter
published in Endpoint Protection
CryptoLocker Malware: What you still need to knowKnowledge Base

  What is CryptoLocker?CryptoLocker is most often spread through booby-trapped email attachments and uses military grade encryption. The malware can also be deployed by hacked and malicious web sites by exploiting outdated browser plugins.    Webroot's Threat Brief on CryptoLocker  Can Webroot Protect Customers Against It?  Encrypting ransomware (Cryptolocker, CTB Locker, Crtroni, Cryptowall, ect.) is a very difficult infection to remediate because it uses the RSA public-key encryption algorithm to encrypt user files using unique encryption keys for each computer. Once a user’s files are encrypted this way, it is next to impossible to decrypt them without access to the private key that is stored on the remote servers in use by the malware author(s). There are no tools currently that are capable of decrypting these files without the private key. As long as SecureAnywhere is installed prior to infection, All encrypting ransomware should be detec

15115
MikeR
10 years ago
Petrovic
Gold VIP
PetrovicGold VIP
posted in Endpoint Protection
Microsoft increases OneDrive For Business storage space to 1TB per user

Microsoft is giving current users of its OneDrive for Business service a really big boost in file space. Starting today, the default cloud storage amount has been increased from 25GB to 1TB per user.   The Office blog also reports that everyone who subscribes to Office 365 ProPlus will get access to 1TB of OneDrive for Business storage as well, again per user. Microsoft says they will offer help to business that wish to migrate data from their current cloud storage service to OneDrive for Business. These new changes come on the heels of Microsoft launching a standalone version of OneDrive for Business a few weeks ago, without the need to get a Office 365 subscription.     Full Article

151
A
New Voice
10 years ago
J
julian-Fletcher
posted in Endpoint Protection
How do I get into my bank app worked fine before download now just goes black and back to normally s

How do I get into my bank app worked fine before download now just goes black and back to normally s

01
shorTcircuiT
Gold VIP
10 years ago
A
Fresh Face
AlbertoFresh Face
asked in Endpoint Protection
md5 from web

good morning   there is a way fro retrive md5 from web console ?   thanks Alberto

252
shorTcircuiT
Gold VIP
10 years ago
D
Fresh Face
DaveMinge123Fresh Face
posted in Endpoint Protection
Interface of Secure Anywhere

Hello. I have loaded the software and have scanned my PC's. When I click the icon in the task bar and then try to open I recieve the following.   "Please contact your network administrator to access the user interface of secure anywhere."   I am the administrator I am logged in as administrator. Any Ideas?   Regards from Dave.

55326
shorTcircuiT
Gold VIP
10 years ago
G
Fresh Face
GraemefbFresh Face
posted in Endpoint Protection
Agents not updating

Thought I would post this incase new customers face the problems our company has faced with agents that are on the corporate network not updating.   Since the beginning of the year I've been working with Bloxx, Checkpoint & Webroot to resolve the issue.  Finally this week the problem was identified. The endpoints were attempting to download the latest agent and the files were being downloaded but corrupted somehow.  Essentially our IPS blade was alerting that the WSA binary using the tool UPX.  Whilst certainly benign in this instance, UPX is widely popular within the malware community.   Our options were disable this layer of security or update using GP or login script.   Anyway this may or may not help someone in the future but at least its here as a reference.    

671
nic
10 years ago
G
Popular Voice
GyozoKPopular Voice
posted in Endpoint Protection
What if number of installed endpoints exceeds licenced seats (WSA Business Endpoint Protection)?

Hi,   Can anyone tell me an exact answer to this question of our customer? Let's suppose they purchased 1000 WSA Business Endpoint Protection licences and once during the licence period they will realize they have 200 more (Windows) endpoints to protect and they will install the WSA client on these endpoints, too.   What will happen:  - technically? (eg. over the licenced number the rest of the endpoint client will not protect, or will they?)  - commercially? (eg. Webroot will contact us the reseller in order to invoice for the additional 200 seats?)   Thank you in advance!  

522
A
New Voice
10 years ago
S
Popular Voice
Sebastian_ITPSPopular Voice
posted in Endpoint Protection
Custom/brand software continuously blocked by Webroot.

HELLO,   Our customers already and repeatedly had this problem. Custom software named "Bestia" and some actions performed by this soft are continuously blocked by Webroot. Last time I get info from Webroot Support that this problem was solved and some globally exclusion pattern was implemented. But this is not working well. But again Webroot blocks - for example Open Report action - because this action creates some random .dll files in Temp directory.  It maybe has to do something with Bestia update but still this should be not an issue for you.   After the initial WSA installation Bestia is sometimes blocked completely and then repeatedly some actions re blocked. So please, is it possible to implement some globally form and exclusion for this software because we had many clients (Town Offices) with the same issue and we need to solve this once and for all. Best Regards and waiting for answer

161
nic
10 years ago
A
Fresh Face
antivirusbelstarFresh Face
posted in Endpoint Protection
Can not reuse deleted policies.

Hi there,   I'm facing with the a problem on the "Webroot Secure Anywhere" webconsole. After I delete a policy and try to create a new one with the same name, I get an error that the name is already in use and the console refuses me to create the policy used in the past. I think after I delete a policy I should have the ability to decide using the policy (name) again or not. A deleted policy does not mean that this will never be used again.   Is there a workaround or a fix. Kindly assist me for this problem.   Regards, Huseyin Keskin Belstar Denizcilik ve Tas. A.S. Country IT Manager

131
nic
10 years ago
nic
nicRetired Webrooter
posted in Endpoint Protection
Tools Every Sysadmin Needs - from The Register

Trevor Pott shares his collection of sysadmin favorites: http://www.theregister.co.uk/2014/05/28/tools_redux/?page=1

30
nic
10 years ago
nic
nicRetired Webrooter
posted in Endpoint Protection
I know I'm preaching to the choir :)

but it does look like the dissatisfaction numbers are on the rise: http://www.eweek.com/small-business/it-professionals-overworked-losing-pride-in-their-jobs.html   Sysadmin burnout has long been an issue, but is it worse lately?

20
nic
10 years ago
P
PryanWebrootRetired Webrooter
posted in Endpoint Protection
Feature Enhancement Requests

Hi everybody,    I received a support ticket from a customer who had a number of feature enhancement requests so I decided to post them here to let the rest of the community vote on them. And they are as follows:   1. It would be nice if you could remove the ”Deactivated Endpoints” from the Group View under Group Management. It’s very confusing to have that number in the middle of all the groups. Maybe move it somewhere else?  2. Also, it would be nice if you could move clients to a group when you have selected ”All endpoints” view.  3. Another nice feature would be to connect a policy to a group so that the policy is enabled automatically if a client is moved into that group.      Thanks guys,    Regards.   Peter

250
P
10 years ago
Miquell
Community Leader
MiquellCommunity Leader
asked in Endpoint Protection
Web Filtering Extension

Hello Business Users,   Since two days I am the happy tester of WSA-EP.  Although so far everything seems to be working flawlessly and I am pleasantly surprised with the possibilities offered by the management console, I've got a question... I made the installation of three endpoints with my own policy - the option "Only install the web filtering driver (do not install the web filtering browser addons)" - was set to off. It looks like the Web Shield Threat works, because potentially malicious sites are being blocked, however there is no Filtering Extension installed in any browser and of course I can't see the reputation marks while surfing the net (it works in consumer versions). So here is my question - does WSA-EP install Webroot Filtering Extension in browsers (GC, IE, FF)?   Regards,   Mike    

514
S
Popular Voice
10 years ago

Badges

Show all badges

Join the Conversation

Terms & Conditions