News & Announcements

🏆 Webroot Total Protection earns top spot (again!) in PassMark testWe’re proud to announce that Webroot Total Protection has ranked #1 overall in its first comparative test by PassMark Software. This benchmark evaluated the performance impact of top all-in-one digital life protection products on Windows 11 PCs — and Webroot came out ahead of six major competitors, including Norton, and McAfee.Despite being a newcomer to PassMark’s AV testing, Webroot Total Protection finished first across five individual benchmarks and took the highest overall score in the October 2025 edition of the report. 🚀 Fast. Light. Unstoppable.This latest PassMark report focused on the core performance of antivirus and internet security features, excluding backup and VPN functionality, which are often influenced by ISP speeds and not widely available across competing products.Here’s how Webroot stood out: ⚡ 7x faster

The latest Partner Ecosystem Multiplier (PEM) study conducted by Canalys highlights something many of us in cybersecurity already know: the real value of security solutions is unlocked after the initial deployment. For partners leveraging OpenText Cybersecurity SMB solutions and the Secure Cloud platform, the study found that every $1 invested in OpenText can generate up to $6.73 in additional revenue opportunities.That is not just ROI. It is a revenue engine. Check out the report HERE Why This Matters for SMB PartnersSmall and mid-sized businesses (SMBs) have long been considered a challenging market for cybersecurity providers. Budgets are tight, technology stacks are diverse, and hands-on support is oft

We’re proud to announce that Webroot Essentials has once again ranked #1 in overall performance among nine consumer antivirus products in the latest PassMark Software Performance Benchmarks (June 2025 Edition). Independent benchmarking by PassMark Software® evaluated antivirus solutions across 15 real-world performance metrics, including scan speed, boot time, memory usage, installation size, and more. Webroot Essentials emerged as the top-performing product overall, beating out top brands like McAfee, Microsoft Defender, Norton, Bitdefender, and Trend Micro.  🔍 Webroot ranked #1 in all of these performance benchmarks: Installation Size — just 33.85 MBThis benchmark measures the total disk space consumed by the antivirus product after installation. It accounts for all new and modified files added during the process, providing a clear pictur

To our Valuable Customers, On the afternoon of February 24, Webroot users reported login issues and slow device performance. Our investigation revealed a surge in traffic to one of our cloud-based hash lookup services. To address this, we quickly scaled up backend capacity, restoring service within two hours.Similar to an incident in December, a failure in agent logic led to excessive API calls, straining the cloud’s responsiveness and delaying certain processes.  To prevent future occurrences, we are implementing improvements, including:Enhancing agent logic to reduce backend load during call failures. Regularly reviewing and adjusting cloud capacity limits. Re-architecting the agent’s cloud application for better scalability. Optimizing AWS polici

We’re proud to announce that Webroot by OpenText has been awarded both Product of the Year 2025 and Top Remediation Time 2025 as part of the 2024 Advanced In-The-Wild Malware Test Summary conducted by AVLab.  Performance Highlights:Total Threats Blocked: Webroot blocked 3,103 threats across all tests in 2024, achieving an impressive 100% combined protection rate for in-the-wild malware samples. Pre-Launch Protection: Over 43% of threats were blocked before execution or directly in the browser. Post-Launch Protection: Nearly 57% of threats were neutralized shortly after execution, maintaining robust defense. Remediation Speed: Webroot delivered an average remediation time

Hey everyone, As the holiday lights twinkle and we reach the end of another year, I just wanted to drop in and wish you all a Merry Christmas and Happy Holidays!  A traditional yearend highlight is the OpenText Food Bank Campaign. This year, our donations and volunteering efforts across the company helped raise over $465,000 USD, which will provide 2.6 million meals to those in need around the world. A huge THANK YOU to everyone in our team who joined in and helped make a difference!  So here’s to a much-deserved break: kick back, enjoy some eggnog, and try not to have any emergency 3am calls of “Why is this alert showing up?!” Cheers to a joyful holiday season, and may 2024 bring zero vulnerabilities under the tree! Merr

We’re proud to announce that Webroot by OpenText has been awarded “Product of the Year 2024” in the Advanced In-The-Wild Malware Test by the AVLab Cybersecurity Foundation! Not only did we excel in detection and prevention, but we also secured the top spot in average remediation time, showcasing our speed and efficiency when it comes to neutralizing threats. Full Lineup of Awards Key Highlights from the Report:Near-Perfect Threat Neutralization: Out of 1,472 malware samples, Webroot successfully blocked 1,471—achieving an outstanding rate of nearly 100%. Proactive Blocking: Over 48% of threats were stopped before they could ever run, and 52% were neutraliz

Starting at approximately 14:00 UTC on December 2, 2024, our team began receiving reports of severe performance degradation on customer devices. Upon investigation, we identified that the root cause stemmed from an inability for the Webroot agent to communicate with an essential backend service. This disconnect led to a substantial increase in traffic volume as agents repeatedly attempted to reach our cloud backend.To mitigate the situation, we rapidly scaled our backend server capacity, which restored timely feedback loops between the agent and our systems. By doing so, we stabilized overall performance and brought the service back to normal operations.In our post-incident analysis, we discovered that the excessive load correlated with the days immediately following holiday weekends. While minor spikes are not uncommon, the extended post-Thanksgiving weekend created a particularly large surge that exacerbated the performance degradation this time around.Moving

We are thrilled to announce the launch of Secure Cloud, a game-changing platform designed to simplify cybersecurity for small and medium-sized businesses. Imagine having every essential cybersecurity tool at your fingertips all within one powerful, easy-to-use, single pane of glass platform.Built to empower SMBs, Secure Cloud transforms the way you manage your cybersecurity, making it easier, faster, and more efficient than ever before. Whether you're looking to protect sensitive data, prevent phishing attacks, or ensure business continuity, Secure Cloud is your all-in-one solution. Say goodbye to juggling multiple security vendors and tools—everything you need is now in one place, and it's as simple as a single click.This isn’t just a product launch, it’s the beginning of a new era in how SMBs can achieve cyber resilience with confidence and ease. Explore a smarter, streamlined approach to security, w

We are excited to share that OpenText Cybersecurity has been nominated for this year’s SDC Awards in the category of Channel Security Company of the Year! 🎉These awards are peer-voted, so we need your support to help us win. Here’s how you can help:🗳️ Vote for OpenText Cybersecurity: Vote here 💡 Please share this with your networks to get as many votes as possible. Every vote counts! Just a few key points:Voting closes on 1st November You must use a valid business email to cast your vote We are relying on partners and customers, as companies cannot vote for themselves📅 The awards ceremony will take place on 28th

We are thrilled to announce that OpenText has acquired the Pillr Managed Detection and Response (MDR) platform from Novacoast, Inc. This strategic acquisition marks a significant enhancement to our cybersecurity portfolio, specifically designed to address the needs of SMBs (Small and Medium-sized Businesses) and MSPs (Managed Service Providers).Pillr is a comprehensive cybersecurity operations platform that offers automated monitoring, alerting capabilities, and 24x7x365 advisory and remediation guidance from a team of expert analysts and threat hunters. Its alignment with industry best practices and frameworks, including NIST (National Institute of Standards and Technology), NY-DFS (New York Department of Financial Services), PCI (Payment Card Industry), and SOC 2 (System and Organization Controls), ensures a robust and compliant security solution.This acquisition underscores OpenText’s commitment to strengthening our SMB cybersecurity offerings and providing our part

OpenText Named Winner in the 20th Annual Globee® Awards for Cybersecurity  OpenText is thrilled to announce its win at the 20th Annual 2024 Globee Cybersecurity Awards. The Globee® Awards, a leading authority in recognizing business excellence globally, has honored OpenText for outstanding innovation and effectiveness in cybersecurity.OpenText Cybersecurity has been awarded the Gold award for Cybersecurity Industry Solution - Enterprise.  OpenText Cybersecurity has been awarded the Silver award for Application Security, DevOps, and Testing.   OpenText Cybersecurity has been awarded the Silver award for Threat Hunting, Detect

Update 2/29/24: Here is a high-level summary of what happened.   Our shared authentication service experienced severe performance degradation. This service is essential for authenticating interactions between many of our APIs as well as being used by the Management Console and Endpoint Protection agent. The issue originated internally, not from any external malicious activity like a denial-of-service (DoS) attack. While the exact cause is still under investigation, initial findings suggest a potential bug in one of our applications. This bug led to a surge in traffic, resembling a DoS-like impact on our authentication service. Our operations & development teams are actively working to address the root cause to prevent future disruptions.  Monday Morning 2/26/24 we received rep

OpenText, under the leadership of Vice Chairman, CEO, and CTO Mark Barrenechea, has been honored in the prestigious list of "The 20 Coolest Security Operations, Risk And Threat Intelligence Of 2023: The Security 100" This comprehensive review of key companies making significant strides in the fields of security operations, risk, and threat intelligence, underscores the innovative approach and dedication OpenText has shown in navigating the complex cybersecurity landscape.OpenText's recent initiative to make domain name system (DNS) protection available independently from its Webroot endpoint security platform has been a game-changer. This strategic move enables customers to harness robust DNS protection without the need to install multiple antivirus products, streamlining cybersecurity mea

 OpenText Cybersecurity is pleased to announce that Webroot was once again recognized for efficacy in small business endpoint protection by the software testing firm SE Labs for the January - March 2023 time period. This detailed report tested various endpoint security products between January and March 2023 and focused on their ability to handle well-known threats and targeted attacks. These tests are invaluable for helping vendors improve their products and assisting buyers in choosing the best solutions for their needs. S

As many of you know, because of Webroot's unique way of identifying threats, it has never officially been included in public tests. Previous test methodologies simply haven't been devised to test Webroot according to the way it works to detect and block threats.While still a work in progress, we’re happy to announce our first public testing in SE Labs Small Business Endpoint Protection Oct-Dec 2020. The result was a AAA rating for Webroot.It's important to note that these results are only achieved when the new Script protection component of the Webroot Evasion Shield is activated. If you have yet to enable this feature, you can find directions for how to do so here.