Secure Cloud

Hi Experts,   Even tyhe Notified Threats by WebRoot have been removed from the End Points, but its still showing threats are there..  

Am unable to print bank documents online.  Have turned off Web Shield but that doesn't work. Did I need to uninstall WSA Cher Peadon

Hi, we use DELL Notebooks E6XXX with FDE Disks and Fingerprintlogin via the DELL Data Protection | Access Version 2.3.00003.072 on Windows8 64Bit and for Windows7 32Bit. Following happens after each time awebroot detects a thread user cannot login neither via Fingerprint nor via username Password in Windows: Message "The request is not supported")   (eg: Hostname: XFTN200819 - xxxx Infection List: UPDATESTAR-DRIVERS[1].EXE, W32.Adware.Gen, %cache%, 4C2A78C28EC63663E0B291FC9159FB8C  7-ZIP[1].EXE, W32.Adware.Gen, %cache%, 955B7FBC1F36C30B00BC05C0646EF2C5 ) The only chance I have is to went in Safe Mode, disable the WAVE Protection, Change to "Non secure Login", unencrypt the harddisk, reset the security inside WAVE, uninstall wave, install wave and resecure the laptop. This happened about 8 times for now. First I guess a old Version of WAVE but now a collegue with actual wave has this issue. Why is this hap

Windows 7 Pro, WebRoot Endpoint (8.0.4.46)   When I first visited this website and tried to download their software, I could tell that WebRoot  flashed (very briefly) something in the top-left corner of the screen and then the site's download page reappeared and no download was performed.   What I did: Since I couldn't tell what WebRoot was trying to say to me... I tried the download again... This time the firefox window went blank and the WebRoot Warning popup appeared in the upper left corner of the browser window. Choosing CLOSE of course left me without the download, which I suppose is the correct thing until their site is declared clean. By the way, attempts to start other programs, open the start menu, use any context menus were blocked... the context menus would flash up briefly and then disappear.  But the links within the browser page still worked! By closing the browser and returning

Hi All,   How i can prevent web root not to scan some particular path is it possible??   in my case path is C:Documents and SettingsAll UsersApplication DataNuanceNaturallySpeaking11     Regards   Cybermate

Hi I need help after 6 month with my laptop I finally decide to install the webroot to it and once I put the keycode a massage comes up that that say to enter a valid keycode ..!! What can I do?? Does it have am expiration date..??

Hello   After the transition to v 8.0.4.46 something happend with Webroot impact at CPU and RAM durrign scan.   Pentium 4 and 2 GB RAM Before: about max 15-20% CPU, 10-15 MB, normal scan time about 1 min 30 sek - max 2 min Now - about 30-50 % CPU, 45-55 MB, scan time about 3 min.   What happend here?

Hello Everyone, I'm new to the community and have a question regarding virus infections and anti virus software.  I had AVG as my anti-virus and during a scan it found that there were over 40 infections so I purchased secure everywhere and it ran a scan and found no infections whatsoever.  Is there some difference between the two systems that one dectects objects as an infection while the other doesn't? Why such a dicrepancy?  I have to say I'm a little confused.  Any insight on this would be greatly appreciated.   Thanks   Joe    

HELLO   I encountered a problem with the pop-up warning (left upper corner) about malicious content in the latest Firefox (attempt to open www.interia.pl) but the lack of this warning in the same situation in Chrome. Whether webroot has a communication problem with Firefox ?   Kind Regards        

Hi All   My system infected by  malware called win32.sality.gen , i have run scan but it seems webroot unable to remove the threat automatically and tell me to get some help to remove it manually but till now i didnot know how to remove this   somebody help me

My brand new laptop was stollen by a thief name Trendella aka"tookie"who lives in moreno valley also on 51street and comptom blvd in los angeles.can i track my laptop or locate it.i purchased it from best buy.i want my laptop back

How do I find out why my golfing website is being blocked by webroot secure anywhere.

I'm using secure anywhere. I use a vmware worstation virtual machine to do office work. The VM uses the default vmware workstation network settings (bridge).  After using the virtual machine for about an hour the vm starts giving me messages about network connection is no longer available. I am physically connected to the my network via lan cable.  My host pc can access the network fine when then vm starts reporting this error. I'm not using a vpn or anything.  My fix has been to shutdown the vm, uninstall webroot then restart vm. Any insights would be appreciated. -Pete

I was excited to run across HKLMSoftwareWRDataJournal  When was that introduced?   You've been pretty opaque about the registry key structures you've been adding on for RMM integration... Some of us can code our own solutions as well, don't be hiding the juicy stuff 😞

I have been having some weird keyboard issues (no num locks, shift locks, or random characters when typing in a password field ) when using some HTTPS sites, including our intranet.  The issues are completely random and I have no way to recreate them, but based on some of the other items I have search for it appears that it may be related with Identity Shield.  What would I be giving up if I disable this?  How big of a deal is this?   What is the best way to disable it?  Does anyone else disable this?   Rich

HELLO   Our clients have complained that the WSA 8.0.4.24 blocks some windows updates: win xp - 7 updates blocked and win 7 - 9 updates blockes. They are getting "failure" and when they shutdown Webroot updates perform properly. Is there another way to remove these blocks?   Best Regards

If any Webroot developer/engineer is interested in assisting me in developing a Sandboxie template to allow WSA filtering/identity shield/password vault to operate in sandboxed browsers please send me a PM. We will be building something like what is below, a sample of the Kaspersky template.   [Template_Kaspersky] Tmpl.Title=Kaspersky Anti-Virus/Internet Security Tmpl.Class=Security Tmpl.Url=http://www.kaspersky.com/kaspersky_internet_security Tmpl.Scan=s Tmpl.ScanService=klim5 Tmpl.ScanService=klim6 OpenIpcPath=RPC ControlPRRemote:* OpenIpcPath=*BaseNamedObjects*PRCustomProps* OpenIpcPath=*BaseNamedObjects*PREvent* OpenIpcPath=*BaseNamedObjects*PRObjects* OpenIpcPath=*BaseNamedObjects*KLObj_mt_KLSCRIPTCHECKER_PR_* OpenIpcPath=*BaseNamedObjects*__hex30-90__ OpenPipePath=Device

We have the WebRoot AV deployed on all our machines at work but the console shows several different versions running throughout the network. What can I do to ensure they all stay up to date with the most recent version. Thanks!

Hi, quick question - we have a client who is having some issues with employees and contractors downloading porn onto company computers. Can this be blocked using Endpoint protection - or do we need to deploy web security service?   I'm guessing Endpoint protection would block the sites they are getting this from if they were malicious - but as it appears they are not, and the porn is getting downoaded, web security service is needed.   Any confirmation on what we need to do would be appreciated.   Thanks, Wayne

Is there are way to shrink the size of the WRDATA folder.   There are several files in the folder from dba.db to dbp.db, and dbl.db is 1.2gb. I;m trying to force the installation and files to be very small.

The admin console is showing that my PC is infected, last infected december 4th   When clicking on view next to the last infected and under the blocked programs, it doesnt show the december 4th infection, the last infection it shows is from december 2nd.   however when I click on december 4th under endpoints infected in teh last 7 days, i see my PC, and when i click on it i see the last infection. Why does it now show in the first view? thanks 

New Webroot user....am having problems with browsers - particularly Chrome.  Every day I receive the following error msg:  "Failed to find required file. C:ProgramDataWRDatapkgLPPlugin.dll".  Can anyone help.  Called tech support and they are closed today.  Many thanks.

Hi,   I've noticed that a good chunk of our remote terminals do not update to the newest version automatically.  In most cases, I have to go in manually and click the refresh configuration once or twice in order for it to acknowledge the update.  Is there a way to do this from the command line?  I've tried wrsa.exe -poll several times but nothing happened.  The computers are reporting daily.  Is there something that needs to be configured?   Thanks for any suggestions, -Andy

I called a little while ago asking for the possiblity to get an emailed .exe of the cryptolocker virus as i am wanting to test webroot out with the journaling system for the buisness i work for caled Little Dog Tech in Iowa. I know this isn't really something to post on the community fourm but i would like to know why i can't test it out, is there anyway to get a video of webroot against cryptolocker then but to where it actually gets into the system? because we want to make sure it works before we supply, I currently use it and love it, but the owner would like to make sure it works well against cryptolocker. Please help me towards getting a video of it happening and webroot getting rid of encryption from the journaling system or but sending us a link to a one time use email. 

I've installed 10 Endpoint users at work and strange things have been happening. I've used it at home for a while with no problems. Someone told me that in Excel, when the tried to enter data that each click would be added to another. Or rather, if you click in one cell and move to the next cell, both become highlighted. It has happened repeatedly for him.   I experienced the same thing when selecting files. I would select one, and many would be selected. The reason I know it is related to webroot is that if I disable protection, the problem goes away that very second.   Any one have any similar issues?   Tom