Webroot

Hi People -- Can anyone provide me with exactly HOW to safely log into my computer with my new Webroot VPN while working at multiple hotel locations - I turn on my computer and my VPN log in pops up…. what do I need to do first to make sure I’m safely in using their WIFI but with my VPN, I find several ways on google (confusion).Can anyone provide simple steps (big bird style)… like explaining to a 3 year old?I would be MOST appreciative…. thank you in advance!!!

I create my own Autohotkey macros that I have now started to compile them, but every time I do I set off a ‘Win32.LocalInfect.2 Threat’ alert.I changed the compiler compression from MPRESS to UPX (as general chatter on AHK forums was that the latter was more accepted and less prone to alerts) but it did not change a thing.How can I whitelist my AHK development folder and all its files and subfolders? Tried adding the directories in the ‘Allowed Scripts’ tab both at a high level and individually but once again alerts were generated. Thanks  

In My Account on line, Security tab, it shows the devices protected under a given Keycode. For each, it shows the actual Device Name of that device. There is a pencil icon, which allows me to change that to a more convenient name (it shows the actual name, in smaller letters,  below that). However, it then changes the name back to the default (i.e.: actual name of device). How do I prevent it from changing the name back?

If I livein Central Texas, why does my location show the mexico flag on the map?… I have it on auto location?

Starting on October 12th we noticed a rise in API call failures specific to the https://unityapi.webrootcloudav.com/service/api/status/site/{GSMKey} endpoint. The receive the following response: "statusCode: 500,""requestId: '',"error: null,""error_description: ""SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)","AdditionalInformation: {}   

Had been running this report (Endpoint:List) with no problems.I added a couple of new sites.Universal Reporter is log indicates it is successful on the first site, and I get output for it.It fails on the second site (the first NEW site), with the error: :: ERROR [2023-10-12 15:54:16Z] Exception occurred. Exiting processing....   {"statusCode":500,"requestId":"31205b99-c3da-4e7b-8618-cd183536f303","error":null,"error_description":"SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)","AdditionalInformation":{}}  At C:\Users\Me\OneDrive - MyCompany\Documents\Webroot Reporting\Runs\20231012T2153265213848Z\Templates\Endpoint List - 1.3\Scripts\template.psm1:275 char:5+     Get-UnityAPISkyStatusSiteEndpointStatusSite -UnityAPIClient $Scri ...The output for the failed site appears to have legitimate Parameters, Site, and ConsoleEndpoints sheets, but the other sheets all have headers but no endpoints.

I have an annoying WebRoot WiFi Security VPN stability problem – it keeps disconnecting and reconnecting. This VPN disconnect-reconnect issue started about July 2023 and has reoccurred multiple times since.  It appears to be laptop-only because all my other devices, programs, apps, and functions seem to work fine. I have Webroot's WiFi VPN running on 3 devices - Dell desktop, iPhone 7, and Dell Laptop.  It is stable on the iPhone and the desktop, but not on the Dell laptop.   My laptop’s OS is Windows 10 and am using FIOS to access the internet.  I’ve run Webroot's SecurityAnywhere on the laptop multiple times but no problem was identified.  I ran the troubleshooter on the Verizon FIOS router and didn't identify any problems.  I’ve even changed browsers, but no joy.I’ve opened several trouble tickets … the WebRoot support team recommended changing VPN protocols, changing VPN servers, and reinstalling the WiFi Security software.  I’ve done all these multiple times witho

We have been using the API https://unityapi.webrootcloudav.com/service/api/status/site/{GSMKey} for many months now and it has been working fine until this morning.I have started receiving the following response and was wondering why this woudl suddenly be the case. I am getting the same result from other API calls for the endpoint status. {    "statusCode": 500,    "requestId": ",    "error": null,    "error_description": "SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)",    "AdditionalInformation": {}} 

WebRoot flagged as Mallware the benchmarking tool from https://www.userbenchmark.com/As Win32.LocalInfect.2Ok, but where can I go for more information?  Is that a generic sort of concern, or something specific?Based on user reports, automated scanning, behavior?I see online discussion of “Nullsoft Scriptable Install System (NSIS)” as being the cause of the flag.And VirusTotal says: Bkav ProW32.AIDetectMalware.64CynetMalicious (score: 100)Gridinsoft (no cloud)Trojan.Win64.Downloader.saAcronis (Static ML)UndetectedAhnLab-V3UndetectedAlibabaUndetectedALYacUndetectedAntiy-AVLUndetectedArcabitUndetected….ViRobotUndetectedWebrootUndetectedAvast-Mobile Unable to process file typeBitDefenderFalx Unable to proces

Is there a way, using SecureAnywhere CE 23.4, to scas and show results only without taking any action on suspect files?

Is anyone else having problems with WiFi Security regularly disconnecting and connecting?Up until about 6 months ago, the VPN has stayed connected constantly but lately it’s constantly disconnecting and reconnecting.Does anyone know what’s going on?

So many issues! Buttons in the desktop dashboard panel stops working randomly, namely the 'Learn more', 'Get started ' and also the button that allows you to submit a suspicious URL for analysis.  And the mobile app is even worse because it just zaps out the batter life of the device. I'm using the latest version of the mobile app and my phone is Pixel 4a (4g)  It takes forever to connect with someone when you can their support number plus since I am outside of the USA, it's very costly too. 

A few months back ,bought my first laptop (A  U530 Lenovo from best buy).   Came with 1 year of WEBROOT.   SHORT HISTORY....This is my second computer--- First was a DELL DESKTOP/year 2000..... Loved that DELL, in it's day, was Considered a serious set up. This new laptop.....makes that DELL look like a 10 dollar calculator! lol 13 years with that DELL.....dealt with NORTON, MACEFFEE,AVAST AVG---ANTI-VIRUS PROGRMS....   Now I got this new laptop, and betting   WEBROOT BLOWS AWAY the previously listed anti-virus programs.         When I open  Webroot, I see the way to change options, I can click on a SCAN NOW........   But ,  THE QUESTION.... HOW DO I UPDATE(not set update times,but UPDATE with a click?) HOW DO I SEE THAT  The computer ever UPDATED?   After owning this laptop for mon

My computer was beeping loudly and said that windows defender detected my IP number was hacked, I guess. They want me to call an 888 number, but I don’t think I should. I have you for protection, I thought you would know if I was having trouble. I am not savv with all this stuff and now I am afraid. Can someone help me? 

Loaded on tablet and gave it permission to access all files and then to do a complete scan.  Finished in 3 - 5 seconds and said no problems.  Didn’t show any progress or any detail of how many files it scanned, no way did it scan all files I have on this tablet.  Wasted that license!  

I was really excited to see this Application, we use Rapid7 and there was no good way to get this data into IDR. My excitement was quickly diminished immediately after I installed this software. Why create a software that is to redirect logs, and in this case to a SIEM and not make it run as a service? I tested it, right after I set it up, I monitored the service running and as soon as I logged off my admin account the service stopped and I can only assume the logging stopped as well. Is there anyway to run this as a service? I really don’t need to see the Scrolling CLI,  that feature is pretty much pointless. 

Every now and then I will get the box asking if Webroot can make changes to my computer. What does that mean? Has Webroot performed an update when that happens?

There’s a previous post from 5 months ago on this topic. I just recently bought Webroot for our small company, and I’m in the process of rolling it out to my Mac users, I have run into the same issue with Dropbox and the initial scan that the previous post talks about.We have nearly 900 GB in our Dropbox! I tried signing out of Dropbox on my Macbook that I use for testing, to see if the initial Webroot scan would thus quickly skip or ignore files that aren’t stored locally. But the scan just attempts to open a Dropbox file (online only), and it waits several seconds to see if it will download before moving on. From the previous post, I was hoping that enough time has gone by that an update to Webroot for Mac might have resolved this. It doesn’t appear so.

when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done…all protections such as realtime shield, web shield, firewall are turned off when this happens..…also browser plugins are also not working, i tried reinstall also keeping in mind clean installit does not work

My healthcare website changed they way to login. (have to re-register)It redirected me to register at something called Entrykeyid.Has anyone ever heard of this company.When you go to the FAQ https://www.entrykeyid.com/it shows“- CautionThis site may contain content that could affect your online security.”Can someone else confirm that they see the same thing.I did talk to their Tech support the site might be unsecure but “it seemed like it went in one ear and out the other.Thanks in advance. 

Not really sure what to do next. We’ve been using Webroot for many years now. It’s been pretty much rock solid and without any major issues to date. The entire reason I switched our company to Webroot was the low resource utilization. However I’ve noticed of late my system getting really sluggish. Even something as simple as launching the calculator would take 10 seconds or more.Today it was abnormally bad. Calculator was 30-45 seconds per launch, word took a 2 minutes to come up, snipping tool took over a minute. File explorer was longer than all of them.Started looking at my task manager and noticed 100% disk usage. Thought maybe some app had messed up or something, but imagine my surprise when I sort processes and find webroot pegging my drive to the max.I shutdown webroot completely and the system performance returned to normal, better than it’s been in a year. The web extension appears to still be loaded but not sure if it’s doing anything now that t

Hello, I have been using the Webroot for a quite a time and while gong through the notes and news of the product. I came through one of the Webroot's feature “Pseudo Execution” and can’t understand the concept clearly. Pseudo execution is the feature of the Webroot executed when the file/code entered in the system is unknown to the Webroot database Will be the unknown file executed partially in the system or any sandbox?  How the journaling will be done and how the logs are stored? If the file/code turned out to be good one the product will whitelist and allows for full execution. If the file turned out to be a Malware/Ransomware or which leads to harm the system, then will it be quarantined or blocked?  If blocked will that be notified to the user? Can the user change from Block to Allow? What happens to the file after it kept in quarantine, is it still able to access the files in the system or

Hello, I have been facing the subject issue continuously. To see if this issue can be resolved, I have tried the following but to no avail:1. Installing and reinstalling from the WSA homepage2. Downloading and installing from the My Account3. Downloading and installing from the online console management websiteThe product I use is Webroot Internet Security Complete.Does anyone know a permanent fix to this issue? 

Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.