Webroot

Hello I seem to be either an idiot or simply am technologically illiterate, but what I want to know is there a way to remove devices from my webroot account without the management console or contacting support? I know, seems impossible, but all I want to know is if its safe to install webroot secureanywhere on my 2 Windows partitions or is there something I have to do before I can. I currently do not have access to the Windows Installations that had webroot installed and had to reinstall both Windows Operating Systems due to problems with the boot loader but that also removed my ability to uninstall webroot before handif there is a way please let me know. if I am just an idiot or technically illiterate please tell me (Please don’t).Regards,Kevin M.

Hello, I need to get my client’s Agentstatus data but the queryresults aren't giving me any results when trying to query it. Am I doing something wrong? Thank you! 

Hi yesterday my Wi-Fi couldn't connect with three device because my mother and brother also use WIFI that's why I cannot connect I have a urgent meeting about best Grammarly premium account on zoom then i will disconnect my brother phone and connect mine please someone solve my problem. how I can connect three device.

Why can’t I hide webroot screen on mac 

Hi, I get one report for 682 devices.  How do I run a report for the individual customers (entities) ?Do I need to configure them as individual sites, each with a different parent / install keycode?

Getting message Connection Failure when trying to access servers in Australia, Germany and France.  Have rebooted but problem persists.

webroot pop-up Notification: “This file is trying to connect to the internet and is not trusted - Help! 

2 points - 1)  Renewed my SecureAnyWhere subscription on 4/19/23, icon notice - Subscription expiring soon?  2)  How do I get my Authentication Code, if I can't get pass User Name and Password?

I got this popup below right after starting my pc, before starting any programs. It doesn't say what app this concerns, and I haven't installed any new apps. Is this related to the Windows store, or should I be concerned about malware?The popup has only appeared once, it didn't reappear when I restarted my pc. 

Our webroot Secure Anywhere on an HP laptop running Windows 10 22H2 displays a warning message either upon restart or sometimes during normal operation of the laptop. Running a scan turns the icon Green. Here is the information as listed in the scan log. Does anyone have more information about this suspicious script detection and what should be the remediation I should perform to remove this from the laptop?  Suspicious script detected (rt): script file name: <unknown>, c-ref: 1817920AF7D9B8AF25E060E7862F5AFBAA014891701AE63D7D567A27E0E2D7AE, h-ref: 126, h-enabled: yes, h-type: PS/IEXObfuscated.E, h-id: 58c1d409-8750-4bee-96e9-6b4a8ac63c76, s-consulted: yes, s-advice: 3(0)Wed 2023-05-24 16:21:38.0373    File blocked in realtime: C:\windows\sysnative\WindowsPowerShell\v1.0\powershell.exe [UniqueID: 00000000, MD5: (null), Size: 0 bytes] 

So, the 5 billionth search scam popped up on my phone. This is fine, I just closed out of it, as I did when I had gotten it on my computer before. There was a difference, however. On the computer, I had clicked a website that redirected me there. On my phone, I was looking up the meaning of a word, and without clicking anything, was suddenly redirected there. How did that happen?

How do I let programs through Webroot? I need to whitelist Krita because Webroot won’t let it open. I had to turn off Webroot to get Krita working again. I’m frustrated because the guides online all show older versions of the Webroot console and the options they tell me to use don’t exist.

Running the “DNS Allowed DU Streaming Median and Social Networking” script, I continually get an error with v1.3 that I did not get with v1.2. The error is “Exception during Template processing:  Unable to deserialize error response (Invalid character '<' in input string).  At C:\Users\*****\Documents\Webroot Reporting\Runs\20230517T2005153219444Z\Templates\DNS Allowed DU Streaming Media and Social Networking\Scripts\template.psm1:364 char:5+     Get-UnityAPIConsoleGSMDNSPTrafficByCategorySite -UnityAPIClient $ ...

I am not sure Webroot is truly working properly on my computer. I have already uninstalled and reinstalled it more than once and the same thing continues to occur. Using today as an example, this is what happens when I turn on my computer the first time in a given day (laptop running Windows 10):I pressed the power button. Then, I entered my Windows password. As soon as the desktop screen popped up, I opened the Webroot product window, which showed that less than five minutes earlier, a scan of 6 minutes and 24 seconds was completed and that the next scan will occur in 24 hours. How is this possible when the computer has only been turned on for less than two minutes?In the past, I noticed that when I hovered over the icon for Webroot right after turning on my computer (the one on the desktop page's taskbar, to the right of the arrow for the hidden icons), it would show it was scanning. More recently, I noticed this was no longer happening --  and, that when I

Trying to Ffx Chrome Google voice Search after udates stops working and search windows will not scroll even on text searches. This has been going on for over a year. I tried reinstallng doen’t help. Keep saying no internet connection but Bings voice works. all other things seem to be working fine, Interenet connect good. Other browser work fine. I have hundreds of hour in looking for the cause but no real answers. Here how it goes. I update. It stops saying no connection after the Mic activates. If I do a text search the window will not scroll after the update. The out of the blue a week or so later it starts working again like nothing was ever wrong. So it this the security picking up something and throttling Chrome back till it see it safe to run or what.I have worked with Weebroot team in the past to get new programs to run on install. So, I have an understanding of how it works. I know if something doesn’t look right Webroot will flag it and kind of sandbox it till i

Something started with Webroot a few months ago that is driving me INSANE!!! Before this, I actually believed Webroot was protecting me from unwanted internet connections. Now, however, it’s up to me to either accept or block every possible connection known to man - and not once-for-all. No! EVERY time I reboot and most every day I see the same “This file is trying to connect to the Internet and is not trusted” pop up - even doing it now as I’m typing this complaint. Some I recognize - some I don’t. I don’t think it should be my job to block unsafe connections. Perhaps it’s time to switch to another less bothersome and more trusted security service for my PC.

I’ve just renewed my Webroot sub but I cant tell if my mobile and my wife’s are protected. They seem to be working as usual, but but but.When I go to myaccount/security, I can see that my laptop is protected, but nothing else. At the bottom of the page it states, “*Mobile and Chromebook devices aren't displayed for the moment.” That moment has actually lasted months.Any idea who/how to get it working? Alasdair

According to Webroot docs (which look quite old: https://docs.webroot.com/us/en/home/wsa_mac_userguide/Content/ScanningForMalware/ScanningSpecificFilesAndFolders.htm#:~:text=To%20scan%20a%20specific%20file,displays%2C%20select%20Scan%20With%20Webroot  I can right or ctrl-click a file and select Scan With Webroot. However, on my M2 Mac running latest Ventura, this feature does not seem to be available?  I have searched all over for how I might turn this back on  or enable it without success.Does anyone know if this is this still possible, or has this feature disappeared on new Macs and newer MacOS versions? 

does my webroot protect me against vipersoftx

I am trying to install Webroot antivirus on a MacThe installation does not seem to be completing.even though the Icon is in the Application folder but it is not launching.during installation i did not see the window that has Scan button.it does show up in the activity monitor but seems like not doing anything..MAC OSX 10.14.6I uninstalled in Safe mode a few times and reinstalled it.Need Help.

 My Key Code no longer works  My username and password no longer work to log into my account on the web or when trying to open the app.  In fact, the app no longer opens and requests my key code and then rejects it. I tried to make a new account and I get a error message that the page doesn’t exist. My mobile app works and correctly verifies that my account is paid through spring of 2024. There seems to be no way to send an email request for support to Webroot/Carbonite and the knowledge base is of no help. BTW, I paused my VPN through these steps to no avail. My app is Webroot SecureAnywhere - CompleteAnyone out there that can provide guidance? Thank you in advance,Shiah

I recently purchased the premium version of this app on Android and just noticed it hasn't been updated since 2019. I have emailed support multiple times but have yet to receive a reply. Has this app reached EOL and if so is there a way I can be reimbursed or migrate my premium subscription over to the new Webroot app?

The Total Security Complete App for my android phone is extremely difficult to manipulate and understand.  It does not work anything like the Microsoft version.  Not only does it look entirely different, but I cannot even figure out when the security expires.The old app which was somewhat different than the Microsoft version was much easier than the current app to navigate and fine information.With the new app you must add additional basic coverage such as password manager by totally resigning into that coverage although a basic coverage with the Total Security package.I ask why the change to the new app when the old one worked so much better and was easier to navigate.  Please review and advise if this situation can be addressed. 

I have a user who called in saying whenever they tried to play a video on a training site it wouldn’t play (they could skip ahead throughout the video but the play functionality appeared to be suspended), I fired up this page on a non Webroot computer and the video played just fine, after the uninstall process completed on the user’s computer they were able to play the videos.  How do I whitelist this site for this customer?

I opened SecureAnywhere this evening to find that the usual cheerful green color of the app had turned into a sort of diarrhea brown.The app is giving me a dire warning that if my webroot expires then I will not be protected from all the ills of the world.It tells me my subscription runs out in 27 days. That's almost a month before I need to pay.It urges me to "Renew now to extend your protection period."Why?Do the marketing people think that subscribers are stupid enough to give them money a month before it's due?I don't mind a gentle reminder, say a week before payment is due.But this rather juvenile and thoroughly obvious attempt to scare me into paying early is, frankly, plain irritating.Just stop it.Everybody agree?