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10000 Topics
I
Fresh Face
iOneFresh Face
asked in Webroot® SecureAnywhere™ - Home
Tool from "UserBenchmark" marked as mallware, but generic?

WebRoot flagged as Mallware the benchmarking tool from https://www.userbenchmark.com/ As Win32.LocalInfect.2 Ok, but where can I go for more information? Is that a generic sort of concern, or something specific?Based on user reports, automated scanning, behavior? I see online discussion of “Nullsoft Scriptable Install System (NSIS)” as being the cause of the flag.And VirusTotal says: Bkav ProW32.AIDetectMalware.64 CynetMalicious (score: 100) Gridinsoft (no cloud)Trojan.Win64.Downloader.sa Acronis (Static ML)Undetected AhnLab-V3Undetected AlibabaUndetected ALYacUndetected Antiy-AVLUndetected ArcabitUndetected …. ViRobotUndetected WebrootUndetected Avast-Mobile Unable to process file type BitDefenderFalx Unable to process file type

23312
TripleHelix
Moderator
BBourassa
New Voice
BBourassaNew Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus
How do I list scan results without taking action

Is there a way, using SecureAnywhere CE 23.4, to scas and show results only without taking any action on suspect files?

1175
TripleHelix
Moderator
J
Fresh Face
jeffwohnsiedlerFresh Face
asked in Webroot® SecureAnywhere™ - Home
Issue with WiFi Security

Is anyone else having problems with WiFi Security regularly disconnecting and connecting? Up until about 6 months ago, the VPN has stayed connected constantly but lately it’s constantly disconnecting and reconnecting. Does anyone know what’s going on?

1202
J
Fresh Face
sm-d
Fresh Face
sm-dFresh Face
asked in Got a Question?
Webroot dashboard buttons not functioning abd and mobile app draining battery

So many issues! Buttons in the desktop dashboard panel stops working randomly, namely the 'Learn more', 'Get started ' and also the button that allows you to submit a suspicious URL for analysis. And the mobile app is even worse because it just zaps out the batter life of the device. I'm using the latest version of the mobile app and my phone is Pixel 4a (4g) It takes forever to connect with someone when you can their support number plus since I am outside of the USA, it's very costly too.

551
ProTruckDriver
Moderator
T
New Voice
TracerNew Voice
asked in Webroot® SecureAnywhere™ - Home
Newbie/ Betting a simple answer to my question...But will help me decide if I should keep WEBROOT

A few months back ,bought my first laptop (A U530 Lenovo from best buy). Came with 1 year of WEBROOT. SHORT HISTORY....This is my second computer--- First was a DELL DESKTOP/year 2000..... Loved that DELL, in it's day, was Considered a serious set up. This new laptop.....makes that DELL look like a 10 dollar calculator! lol 13 years with that DELL.....dealt with NORTON, MACEFFEE,AVAST AVG---ANTI-VIRUS PROGRMS.... Now I got this new laptop, and betting WEBROOT BLOWS AWAY the previously listed anti-virus programs. When I open Webroot, I see the way to change options, I can click on a SCAN NOW........ But , THE QUESTION.... HOW DO I UPDATE(not set update times,but UPDATE with a click?) HOW DO I SEE THAT The computer ever UPDATED? After owning this laptop for months,no Idea if WEBROOT ever updated........Prolly did,,but no idea how to tell? AVAST and AVG always gave the option to "UPDATE NOW" Thinking so far WEBROOT might be the first antivirus willing to pay for....... But not if I can't

22218
TylerM
Administrator
V
New Member
veritaNew Member
asked in Webroot Mobile
Error both logging in and trial link

401
TripleHelix
Moderator
J
New Member
JRGiacintoNew Member
asked in Got a Question?
I am afraid!!!

My computer was beeping loudly and said that windows defender detected my IP number was hacked, I guess. They want me to call an 888 number, but I don’t think I should. I have you for protection, I thought you would know if I was having trouble. I am not savv with all this stuff and now I am afraid. Can someone help me?

1807
TripleHelix
Moderator
diverjer
New Voice
diverjerNew Voice
asked in Webroot Mobile
Do not like Android version

Loaded on tablet and gave it permission to access all files and then to do a complete scan. Finished in 3 - 5 seconds and said no problems. Didn’t show any progress or any detail of how many files it scanned, no way did it scan all files I have on this tablet. Wasted that license!

1037
TripleHelix
Moderator
R
Fresh Face
RockRidderFresh Face
posted in Webroot® Unity API
Universal syslog connector: Run as Service

I was really excited to see this Application, we use Rapid7 and there was no good way to get this data into IDR. My excitement was quickly diminished immediately after I installed this software. Why create a software that is to redirect logs, and in this case to a SIEM and not make it run as a service? I tested it, right after I set it up, I monitored the service running and as soon as I logged off my admin account the service stopped and I can only assume the logging stopped as well. Is there anyway to run this as a service? I really don’t need to see the Scrolling CLI, that feature is pretty much pointless.

1483
aqila
Community Manager
L
New Voice
LiamANew Voice
asked in Webroot® SecureAnywhere™ - Home
Asking Permission to Make Changes

Every now and then I will get the box asking if Webroot can make changes to my computer. What does that mean? Has Webroot performed an update when that happens?

2061
TripleHelix
Moderator
C
Fresh Face
claygFresh Face
asked in Webroot® SecureAnywhere™ - Home
Mac - Initial Scan Never Completes

There’s a previous post from 5 months ago on this topic. I just recently bought Webroot for our small company, and I’m in the process of rolling it out to my Mac users, I have run into the same issue with Dropbox and the initial scan that the previous post talks about. We have nearly 900 GB in our Dropbox! I tried signing out of Dropbox on my Macbook that I use for testing, to see if the initial Webroot scan would thus quickly skip or ignore files that aren’t stored locally. But the scan just attempts to open a Dropbox file (online only), and it waits several seconds to see if it will download before moving on. From the previous post, I was hoping that enough time has gone by that an update to Webroot for Mac might have resolved this. It doesn’t appear so.

1756
ProTruckDriver
Moderator
S
New Voice
samual914New Voice
asked in Got a Question?
scan required again and again

when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done… all protections such as realtime shield, web shield, firewall are turned off when this happens..… also browser plugins are also not working, i tried reinstall also keeping in mind clean install it does not work

662
J
Community Expert Advisor
W
New Voice
webantirootNew Voice
asked in Webroot® SecureAnywhere™ - Home
Healthcare login website caution

My healthcare website changed they way to login. (have to re-register) It redirected me to register at something called Entrykeyid. Has anyone ever heard of this company. When you go to the FAQ https://www.entrykeyid.com/ it shows “- Caution This site may contain content that could affect your online security.” Can someone else confirm that they see the same thing. I did talk to their Tech support the site might be unsecure but “it seemed like it went in one ear and out the other. Thanks in advance.

5193
TripleHelix
Moderator
L
New Member
LAHBPANew Member
asked in Webroot® SecureAnywhere™ - Home
Massive hard drive usage causing major performance issue?

Not really sure what to do next. We’ve been using Webroot for many years now. It’s been pretty much rock solid and without any major issues to date. The entire reason I switched our company to Webroot was the low resource utilization. However I’ve noticed of late my system getting really sluggish. Even something as simple as launching the calculator would take 10 seconds or more. Today it was abnormally bad. Calculator was 30-45 seconds per launch, word took a 2 minutes to come up, snipping tool took over a minute. File explorer was longer than all of them. Started looking at my task manager and noticed 100% disk usage. Thought maybe some app had messed up or something, but imagine my surprise when I sort processes and find webroot pegging my drive to the max. I shutdown webroot completely and the system performance returned to normal, better than it’s been in a year. The web extension appears to still be loaded but not sure if it’s doing anything now that the software isn’t running in

4412
ProTruckDriver
Moderator
D
New Member
deepak.chow01New Member
asked in Got a Question?
Webroot Journaling and Remidiation/Roll back

Hello, I have been using the Webroot for a quite a time and while gong through the notes and news of the product. I came through one of the Webroot's feature “Pseudo Execution” and can’t understand the concept clearly. Pseudo execution is the feature of the Webroot executed when the file/code entered in the system is unknown to the Webroot database Will be the unknown file executed partially in the system or any sandbox? How the journaling will be done and how the logs are stored? If the file/code turned out to be good one the product will whitelist and allows for full execution. If the file turned out to be a Malware/Ransomware or which leads to harm the system, then will it be quarantined or blocked? If blocked will that be notified to the user? Can the user change from Block to Allow? What happens to the file after it kept in quarantine, is it still able to access the files in the system or restricted? What happens to the files that are effected by the malicious file/code before sen

1184
M
Community Expert Advisor
sm.d
Fresh Face
sm.dFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot PC dashboard 'Learn more' buttons not working

Hello, I have been facing the subject issue continuously. To see if this issue can be resolved, I have tried the following but to no avail: 1. Installing and reinstalling from the WSA homepage 2. Downloading and installing from the My Account 3. Downloading and installing from the online console management website The product I use is Webroot Internet Security Complete. Does anyone know a permanent fix to this issue?

622
sm.d
Fresh Face
H
harrijoy
posted in Webroot Mobile
Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

733
TripleHelix
Moderator
devesh_kumar
Fresh Face
devesh_kumarFresh Face
asked in Got a Question?
Adding Points of Carbonite Certification to Luminaries Program

Hey Guys, I have done some Carbonite Certification. Can you please guide - how to add Certification Points to Luminaries Program?

471
TripleHelix
Moderator
A
Fresh Face
areex81Fresh Face
posted in Webroot Mobile
Access Control Setting on cell phone

I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on. Thanks for your help.

3013
TripleHelix
Moderator
G
Fresh Face
GamernerdFresh Face
asked in Got a Question?
Is it safe to download the game app from a website instead of the Play Store for mod?

I found out that these apps may contain issues. But a friend of mine tried this. Is it like going on an exciting adventure to download Stick War Legacy from a website instead of the Play Store, or could it be risky and cause problems for your device's security? How can you make sure to install the game safely and avoid any potential issues on the internet? Any experiences? please share

1154
G
Fresh Face
D
Fresh Face
Dr.SivaFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Disabling two factor authentication

Hi, This is to bring to the benign notice of the forum members that Webroot console is not accepting the security code generated by Lastpass Authenticator which I reinstalled. Whenever I try to reset 2FA , I cannot do it shows the error code 405.Though I input the correct answers for security questions it is not accepting and shows the error code 405. As I cannot login Webroot I cannot read customer support messages. As I am from India calling Webroot customer care costs me much.I phoned Webroot customer support number +1 866-612-4227 the call disconnected in the middle. One of the Webroot customer care executives cannot resolve my problem. I am posting this in the forum as a last resort. Anyone could you guide me please ? Thankking you, Dr.Siva

1562
D
Fresh Face
M
New Voice
mrossNew Voice
asked in Webroot® SecureAnywhere™ - Home
Webroot login page is in German

When I log in at identity.webrootanywhere.com, the pages are in German! How do I reset this to English?

513
TripleHelix
Moderator
D
New Voice
DMCATLNew Voice
asked in Webroot® SecureAnywhere™ - Home
Initial Scan Never Completes

Installed Webroot Secure Anywhere on my MacBook Pro M1 running Ventura, and the initial scan has run for hours and never completes. It appears that it is scanning every file in my OneDrive, most of which are cloud-based. This makes Webroot useless for me, and I’m going to have to remove it and go with another alternative. Truly sad, as Webroot used to be a decent product.

3567
R
New Member
M
New Voice
mrossNew Voice
posted in Webroot® SecureAnywhere™ - Home
PC magazine downrates Webroot

It's sad that PC Magazine no longer rates Webroot as an Editor’s Choice due to poor ransomware protection. I still use Webroot and my siblings use it on my recommendation. But has its buyout by OpenText lead to a diminished performance? I am fully aware that Webroot uses a method that most AV certification companies can’t measure but it seems to be going downhill.

1277
TripleHelix
Moderator
K
Fresh Face
kghFresh Face
asked in Got a Question?
remove device from subscription

Hello, When I log into my account it lists 9 computers being protected. Most of these are old computers I no longer have. Not sure why they are still showing up. I physically don't have the computers. How do I remove them from my list of computers in my account? Thanks Keven

3694
K
Fresh Face

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