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Webroot® SecureAnywhere™ - Home

All the plans at one place. 1. Webroot Total Protection 2. Webroot Premium 3. Webroot Essentials 4. Security for Chromebook 5. AntiVirus for PC Gamers 6. PC Optimizer 7. Secure VPN

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10000 Topics
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Fresh Face
mehoughFresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot WiFi login issues

When I try to login into webroot wi-fi, I keep getting "Check your credentials and try again. If you have not verified your account using the verification email, you must do so before logging in. I already did this, also changed passwords when I was able to get in the console, to make sure passwords for webroot secureanywhere & webroot wi-fi matched, but I still get that error message, I'm officially fed up now!

9988
TripleHelix
Moderator
S
Fresh Face
sengel99Fresh Face
asked in Webroot® SecureAnywhere™ - Home
MacBook Pro shuts down all the time

My MacBook Pro (macOS Catalina vers 10.15.7) shuts down on it’s own all the time, everytime it goes to sleep, all windows and apps in use close out and I have to sign in all over again, start from scratch with whatever I was doing, everytime. I have not been able to find a root cause. I have Webroot secureanywhere CE24.2. System Analyzer says I have a low amount of physical RAM (less than 4GB), and says updating Hardware May improve performance. But I do not know how to do that. It also says I have a high amount of RAM used by processes (processes using more than 250 MB), and large number of temporary files (more than 200 MB). Looking for some help with a solution. I have read that reinstalling MacOS might help, but I'm not sure how to do that, and also concerned about losing files if I do reinstall MacOS. Thanks for any help you can provide.

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MajorHavoc
Bronze VIP
S
Fresh Face
SaxkatFresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot failed to remove a Registration.exe threat

Webroot failed to automatically remove a Registration.exe threat on my Dell Windows 11 PC. Is this a serious threat? Any suggestions on how to remove it?

1104
TripleHelix
Moderator
R
Fresh Face
R-Michael85Fresh Face
asked in Webroot® SecureAnywhere™ - Home
Billing Information & Renewal Confusion

I spent hours trying to get back into my account (maybe I’m just tired). There are dozens of login pages, consoles, etc., and none of these pages with Account Settings will display any billing information. I need help finding a way to update my billing information. I’ve used Webroot for a long time and do not remember updating my billing information. They would have a card on file, but I’ve had many cards replaced over the years. I don’t know how it would be possible for there to be a current running subscription if Webroot tried to charge a method that was declined. Does anyone have any information about this?

1681
ProTruckDriver
Moderator
A
Fresh Face
AuntybFresh Face
asked in Webroot® SecureAnywhere™ - Home
Updating Key Code on Android phone and tablet

I have WEBROOT Internet Security Complete on my pc and WEBROOT Mobile Security on my android phone and tablet. I just got a new keycode today (my subscription actually expired yesterday) and was able to update on my pc. Despite searching I cannot see how to do it on the android products. The app on both the tablet and phone says I’m protected but there isn’t any way that I can see to get to my account to update the keycode. Do I have to uninstall and reinstall the app on those products?

714
TripleHelix
Moderator
H
Fresh Face
heartyFresh Face
asked in Webroot® SecureAnywhere™ - Home
Wifi Security

Maybe I’m not using your product right? I thought the Plus and Complete already have the Wifi Security included? If so, why am I not seeing it? If it’s a dumb question, please excuse me. I like your product, maybe I’m just not using it right.

761
TripleHelix
Moderator
J
New Member
joyhillNew Member
asked in Webroot® SecureAnywhere™ - Home
Chinese emails

I have been getting emails with 2 rows of Chinese characters. They are listed under lots of different subjects so I don’y know what they are until I see it. I get a notice in my right hand screen after that that I should run my anti virus for hackers. I run web root but it never finds anything, has anyone else had this and what should I do? bj

673
AsadP
New Voice
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New Member
louwhoNew Member
asked in Webroot® SecureAnywhere™ - Home
Webroot is causing Visual Studio 2022 Maui build to fail?

Windows 11, Visual Studio 2022, Create .Net Maui project, build and run successfully. Change something, build again, and get error, something about a mapped file open (cannot access). Disable WebRoot, can then build successfully. When you build the project and select windows as the platform, the project is actually installed as an app on your system, and I think that this is the problem, in that when changing and rebuilding the project, Webroot detects that the file is somehow in use and won’t allow you to do this? I looked in Webroot, and did not see any of the project files listed under blocked. So, it appears that when I do Maui development on Windows 11, I will have to turn Webroot off.

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J
Community Expert Advisor
X
Fresh Face
xflayeFresh Face
asked in Webroot® SecureAnywhere™ - Home
Game Maker zip2exe.exe threat found

Hi, I installed Game Maker (https://gamemaker.io/en). During the installation, a Webroot threat window came up blocking the file zip2exe.exe. Apparently, it’s a file required to compile games made in Game Maker as standalone executables. Any help with resolving this is appreciated. Thanks.

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TripleHelix
Moderator
D
New Member
dmsarrazinNew Member
asked in Webroot® SecureAnywhere™ - Home
Not able to connect to VPN on Android and windows March 07/24

For about a week I have not been able to connect my Android phone or my pc to the VPN. Never had a problem before. Any recommendations please? Mike

881
TripleHelix
Moderator
R
New Member
rascalsfanNew Member
asked in Webroot® SecureAnywhere™ - Home
some process highlight in yellow

When I go to view active connections and put my cursor on processes some will highlight in yellow and some dont. Anything that highlighted in yellow I blocked. I dont understand this. I was hacked a month or so ago and totally reset this laptop back to factory settings. Not sure what these are.

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TripleHelix
Moderator
H
New Member
Houston VanhoyNew Member
asked in Webroot® SecureAnywhere™ - Home
Where are Webroot scan parameters stored - on my home PC, or on the Webroot server?

I’ve used Webroot for years - happily. Within the last week, the full scan seems to take about twice as long, around 10 minutes instead of 4-5 minutes. I am wondering: Is a file of suspect websites and other scanning match targets kept on my home PC, or Are the match targets kept on the Webroot server? This morning’s scan said something like “using Webroot database.” I have never noticed that wording before. I glanced at my residential gateway (modem) and the fiber-to-local converter box, and both indicated high activity - lots of flashing green lights. I interpret this to mean that files on my PC are being compared to the Webroot server, not to a file kept on my home PC. Recently I added Visual Studio to my PC, and one or two other software items that suddenly seem to be taking up a lot of space. (I’m doing a lot of personal training using LinkedIn Learning, and in some cases downloading LIL’s provided example tiles.) These items might be the cause of the extended scan time. I still h

814
TripleHelix
Moderator
R
New Voice
RudyblueNew Voice
asked in Webroot® SecureAnywhere™ - Home
Webroot extension not working on microsoft edge

As of early this morning, my webroot extension stopped working on edge. This has happened in the past and it was because of a change in edge programming that webroot needed a fix for. Is that happening again?

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TylerM
Administrator
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Fresh Face
DavorTFresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot is messing with my Delphi applications

I have a windows 10 PC, that I use to develop some own applications in Delphi 12. Since about a month ago, Webroot started causing problems with the EXEs that I build using Delphi 12. When linker tries to create an EXE, Webroot blocks access to this file, if it existed before. Thie means that everytime I want to create a new build of an existing application, I first need to either delete the old EXE, or to shut down Webroot to be able to create a new version of this EXE. Old versions of Webroot had the ability to exclude directories. That was useful in my case. Also, Webroot started to interfere about a month ago, I never had this trouble before, and I am using Webroot since 2015. I am seriously considering swotching to another antivirus software, if this problem can’t be resolved. Also, I tried to open a support ticket, but whenever I input my email address and click “Continue”, it just takes me to my Webroot console. I could say, that I am slowly getting really pi**ed off. Can somebo

645
TripleHelix
Moderator
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New Member
Lynne3catsNew Member
asked in Webroot® SecureAnywhere™ - Home
it says to change my password

It says I’m in, but then it asks me to change my password

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TripleHelix
Moderator
S
slentini
posted in Webroot® SecureAnywhere™ - Home
how do i add a mobile phone

cant add mobile phone

853
TylerM
Administrator
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New Voice
WolfPackUNRNew Voice
asked in Webroot® SecureAnywhere™ - Home
What Modules Differ Between Home and Business Editions?

Hello, I’m wondering how big the protection gap or module difference is between Webroot Home and Business Products. In particular I read a lot of announcements around the Evasion Shield (AMSI and Script) scanner and the Foreign Code Shields (suspicious execution patterns) announced back in 2020 and 2021 respectively. Reading through release notes looks like an Anti-Ransomware module is getting pretty close to release as well in 2024 but all 3 of these seem to be for the Business products only. Does the Home Editions contain (or will contain) these additional shields soon? Script Shield has toggle but I assume that is for an older script scanning technology that doesn’t have the more advanced hooks into AMSI like the newer Evasion Shield or am I wrong? Is there a plan to add the more capable Evasion Shield at some point even if disabled to start to avoid false positives? Foreign Code Shield - is this also a Business only Shield? I don’t see any mentions or toggles for something similar

1839
TripleHelix
Moderator
M
New Member
Michaeljordan56New Member
asked in Webroot® SecureAnywhere™ - Home
Experiencing Slowdowns - Seeking Assistance

I hope this post finds you well. Recently, I've noticed a slowdown in my system's performance, and I suspect it might be related to my Webroot antivirus software. I'm reaching out to the community to see if anyone else has experienced similar issues and if there are any known solutions. Here are a few details about my setup: Operating System: [Your OS] Webroot Product and Version: [e.g., Webroot SecureAnywhere 2024] Other Security Software Installed: [If applicable] Any Recent System Changes: [e.g., recent updates or installations] The slowdowns occur during [specific activities], and I've already tried [list any troubleshooting steps you've taken]. If anyone has encountered similar issues or has suggestions on how to improve system performance, I would greatly appreciate your insights. Additionally, if there are any known compatibility issues or updates that could address this, please let me know. Thank you in advance for your help, and I look forward to hearing from the knowledgeable

5722
TripleHelix
Moderator
S
New Member
Salnyyank1New Member
asked in Webroot® SecureAnywhere™ - Home
Current subscriber but Unable to Connect to Service

I have been trying to print out pdf files to my printer but have been unable to do that. I thought that it may have been a driver and spoke with a tech yesterday at HP that went on to my computer and said that I have corrupt files and he mentioned something about a worm. He also started telling me about prices for security for 2- 4 -8 years and lifetime and I didn't feel comfortable hearing that and stopped anything further. He did ask if I had any Malware devices and I said Webroot. I tried to go on as I used this about a few days ago and got the page that said Unable to Connect to Service. Please help !!

2361
TripleHelix
Moderator
J
Fresh Face
jeffwohnsiedlerFresh Face
asked in Webroot® SecureAnywhere™ - Home
Why can't I connect WiFi Security?

Why can’t I connect WiFi Security and also why am I not getting e-mails when I say I forgot my password or Security Code?

1474
TripleHelix
Moderator
Rabadash8820
Fresh Face
Rabadash8820Fresh Face
asked in Webroot® SecureAnywhere™ - Home
How to stop Webroot deleting my block/allow file paths

I have tried telling Webroot to ignore a DLL through “PC Security > Block/Allow Files”. However, a few minutes after adding this path, if I navigate to another Webroot tab and then back, the pattern gets removed. I know that the path is saved, because I can restart Webroot and the path is still there; moreover, Webroot is not removing all file patterns, only the one that I added, and only after a few minutes. Is anyone familiar with this issue and/or aware of a fix? On a side note, I am only adding this path because the DLL is being regenerated by a Unity project, and Webroot seems to flag that as malicious and prevent Unity opening it. This issue has only started occurring in the last week or two, and is being experienced by numerous other Unity users. Quitting Webroot fixes Unity, so I’m pretty confident that this is a Webroot issue, not a Unity issue. On another side note, the inability of Webroot Home edition to allow folder paths, not just file paths, is pretty laughable. This fea

2477
TripleHelix
Moderator
J
Fresh Face
JasonmorgangirlFresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot Wifi Security isn't working

I have tried going into several countries and it keeps spinning and not connecting. I uninstalled the software and installed it but that isn’t working. Is something wrong with the server at Webroot?

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ProTruckDriver
Moderator
E
Fresh Face
etcowlesFresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot Wifi Security

I have tried repeatedly to get customer service to respond to my inquiries to no avail. I am very dissatisfied with the Webroot WIFI Security product for two reasons: The product will not automatically load when my PC is started up each day. This has to be done manually and until it is done, the product restricts internet connectivity. When running, the product restricts my ability to use my printer which is connected via my home WIFI. It appears that the product disables the home WIFI when loaded. These issues are deal breakers for me in retaining the product for use after my initial subscription ends. Are there any solutions?

1616
TripleHelix
Moderator
A
Fresh Face
adamackFresh Face
asked in Webroot® SecureAnywhere™ - Home
Cannot Uninstall Webroot - Please Help

My dad has Webroot on his PC, but he decided he no longer wanted it. He uninstalled it, but continued to get popups about the software. He has also tried: Removing the software from his registry files based on instructions from a forum post Removing other traces of the software manually from his computer Getting help from Geeksquad who tried helping for 3+ hours to no avail This morning, not only is Webroot not yet gone, it ran a scan on his computer. Could someone point me to a thorough uninstallation guide to remove every trace of the program? Or is there an easier way to do it in one shot?

61324
TripleHelix
Moderator
O
New Member
oildocNew Member
asked in Webroot® SecureAnywhere™ - Home
Can the VPN be hacked?

I have MS system 10 because MS 11 is a storage hog. I am a happy camper though. Which is the fasted port to aim for with Webroot VPN. I am in Canada and use it all the time (I’m happy with it). While living in the Middle East I used Houston, TX as my VPN port. Can the VPN be hacked? Dr. Gary...Gar y

1333
TripleHelix
Moderator

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