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All the plans at one place. 1. Webroot Total Protection 2. Webroot Premium 3. Webroot Essentials 4. Security for Chromebook 5. AntiVirus for PC Gamers 6. PC Optimizer 7. Secure VPN

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10000 Topics
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New Member
Dallen2020New Member
asked in Webroot® SecureAnywhere™ - Home
I keep receiving "WiFi Security cannot connect" when trying to log into Webroot.

I change my internet provider to Starlink would this contribute to the message? My bandwidth and speed is more than previous may provider.

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TripleHelix
Moderator
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Fresh Face
cyberwaspFresh Face
asked in Webroot® SecureAnywhere™ - Home
virus or what.

I inadvertently ran a program called story AI. Webroot flagged it so I told it to remove it. However, upon reboot it flagged 2 directories as a virus: WRCore and WRData. Finally, after 3 attempts the scan passed. Am thinking those two directories are part of webroot. Any ideas. The system never showed any ill effects, TIA

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TripleHelix
Moderator
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Popular Voice
silvanetPopular Voice
asked in Webroot® SecureAnywhere™ - Home
Disaster trying to sign in

I’ve never had so much trouble and had to waste more time than now. I’ve been a customer forever. I know that when I signed up for Webroot they weren’t owned by Carbonite. Since Carbonite bought them I’ve had nothing but problems signing in. I used to sign in through a Webroot portal. If I find it now it is by random chance. My login would not work. I tried to go to forgot password and reset it, but got sent to another completely different portal. I gave my email and got options to reset password or security code. I got a password reset email and got sent to log in here community.opentextcybersecurity.com, yet another url i had never seen before. The email said for Webroot Community and came from community@webroot.com. OK, I want to get to where I can open a support ticket. That’s not here. So where do I go now to log in for webroot support, not the community? Now when I go to Webroot.com it says Webroot by OpenText. From there I click on My Account, select Home and get sent to another

1518
TripleHelix
Moderator
MajorHavoc
Bronze VIP
MajorHavocBronze VIP
posted in Webroot® SecureAnywhere™ - Home
This interface STILL makes no sense to me.

I think I have borough this up before, but again, I am at a loss to exactly what to push or tap to see WHAT the program has found. So as a UI designer, once again I will complain that this is an AWFUL interface. If I am warned about a potential threat, I should not have to guess or search for the first thing someone will want to do: See the threats. I am going to assume “Remove Threats” will do just that, remove what IT thinks are threats. But frankly, Webroot has removed things it thought were threats hat actually broke the system and were not threats. So I need to see a list first. OK, so I actually found a way to see the list. You click on the TINY GREEN words that says, “31 items”. That takes me to Quarantine and from there I can see a tab called threats. Very round about. But several problems here: One, “31 items” is in green. Usually the color that nothing is wrong. Two, it is not obvious that one can click on the words “31 items”. They are not underlined like a link might be, an

16216
MajorHavoc
Bronze VIP
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New Voice
LiamANew Voice
asked in Webroot® SecureAnywhere™ - Home
Two Keycodes

When I sign onto my Webroot account on the website I see one keycode and on the Webroot I have on my computer I have a different keycode. Why is that?

351
ProTruckDriver
Moderator
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New Voice
LiamANew Voice
asked in Webroot® SecureAnywhere™ - Home
Time of Scheduled Scan

The Webroot I have installed on my computer is scheduled to do a scan at four in the morning but for some odd reason it doesn’t do a scan until 4:49. It’s been like this for awhile. I am curious as to why it does this and if it happens to anyone else.

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New Voice
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Popular Voice
hungphamPopular Voice
asked in Webroot® SecureAnywhere™ - Home
cleaning malware in backup

Webroot detects a malware in a Time Machine backup Threat List:MRT, OSX.Genieo.1.r, \Volumes\Time Machine-sikkerhetskopier\.Trashes\501\2019-08-08-109928.inProgress\2C64290D-CFE5-48B2-934E-A0C96D14C5C9\Macintosh HD\System\Library\CoreServices\MRT.app\Contents\MacOS, 00000000000000000000000000000000, 1790 days 22 hours 8 mins 18 secs I sent Clean Up command, it’s delivered yesterday, but today, the same warning came up. I wonder if Webroot can clean malware in Time Machine backup or not?

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New Voice
LiamANew Voice
asked in Webroot® SecureAnywhere™ - Home
Webroot SecureAnywhere Renewal Email

My subscription for Webroot SecureAnywhere renewal is coming up for renewal in a month and I am wondering if Webroot still sends out email about automatic renewals. It’s been awhile since I’ve seen emails from Webroot about anything.

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ProTruckDriver
Moderator
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Jeremiah VorisOpenText Employee
published in Webroot® SecureAnywhere™ - Home
Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions. 🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature. ⚙️ Prepare Now: System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link: https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link: https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917

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zman210
posted in Webroot® SecureAnywhere™ - Home
I'm looking to add a website to my Webroot as a safe site. How would I go about doing this?

When I play PCH games the Webroot filtering Extension interferes. I'm looking to add this site as a safe site. This way it won't interfere. Does anyone know how to add sites as safe sites?

5954
TripleHelix
Moderator
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Fresh Face
bobonwebFresh Face
asked in Webroot® SecureAnywhere™ - Home
Wifi Security can't connect

My Wifi Security use to work fine. However, about a month ago after I renewed my subscription, it stopped working. when I attempted to log in, it says it can’t connect please check your internet connection and try again. My internet is working fine. this problem is true for my desktop and two laptops but works on my Android cell phone. Support has agreed that my connection is fine and they would let me know when it is fixed. that was 20 days ago. does anyone have any suggestions.

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TripleHelix
Moderator
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New Member
GoldenRainbowsNew Member
asked in Webroot® SecureAnywhere™ - Home
Wifi VPN

VPN not connecting, it says that I do not have an internet connection and has for some time now. I call Webroot and he said that they are having problems with VPN and would put me on the list to get updates when problem resolved. This has been some time ago and I still have not gotten any updated information. What is going on???

761
TripleHelix
Moderator
durantash
Community Leader
durantashCommunity Leader
asked in Webroot® SecureAnywhere™ - Home
Webroot for windows X64

Hello, is Webroot installation file for windows X64 same windows X32 ? https://anywhere.webrootcloudav.com/zerol/wsainstall.exe have Webroot any plan for create file for windows X64 ? Thanks Amir Durantash

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TripleHelix
Moderator
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Fresh Face
hbwallace6Fresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot WiFi Security won't connect to the internet even though I am connected to the internet. I uninstalled and reinstalled the app. What do I do? Please advise.

Edit Screen Shot. Blocked Private Email Address. (PTD)

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Fresh Face
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New Voice
evermod22New Voice
asked in Webroot® SecureAnywhere™ - Home
Newly added computer not showing on new or old console

I started with Webroot installed on 3 computers, deactivated one so I could add a new one, everything all good w/that one. Some time later I deactivated another old computer so I could add back the one I had previously removed; Webroot back and running on the most recently added machine. Unfortunately, the most recently added computer does not appear on the new console or the old console. Furthermore, the new console says I have 9 machines covered(?), all but 3 of these have been deactivated but can’t make heads or tales of what’s going on here. The old console shows only 2 machines: 1 old desktop and my new laptop; the old laptop I most recently added back does not appear even though Webroot is definitely working on it. It would be great if all three of my current machines showed up on the old console, it would be even better if I could make some kind of sense of what’s going on in the new console.

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New Voice
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New Member
TacticalTomNew Member
asked in Webroot® SecureAnywhere™ - Home
MacOS BigSur no longer supported... Need help finding a solution to my current lack of protection.

I’m using a MacBook Pro (Retina, 15-inch, Mid 2014) with Big Sur OS….. I updated the secure anywhere app recently and as a result my Mac is no longer compatible with SecureAnyWhere App.. Can it be reverted to the previous version that sill worked on my system? Aside from the Anti-Virus capabilities, there were several other very helpful/useful functions to help maintain my Mac… Why would it tell me to update my App when the Update would make the product I Paid for completely unusable? Anybody know of any possible options for me to maintain some level of Virus Protection on this computer? The computer still runs like new its a shame Apple has stopped OS Support for it…. Guess I’ll have to switch to a Linux build to avoid more inevitable compatibility issues…

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New Voice
DragonsSuck
asked in Webroot® SecureAnywhere™ - Home
MacOS Webroot nonstop warnings

Every time I turn on Mac 14.6.1, I receive 1-5 virus warnings. It is always from files in the /LaunchAgents folder. There are aboutMy other AVs, MalwareBytes, BitDefender do not find any viruses. I have seen 15 different files inside of that folder be flagged by Webroot. I don't want to turn on my Mac everyday and receive 1-5 warnings.

1099
ProTruckDriver
Moderator
E
New Voice
evermod22New Voice
asked in Webroot® SecureAnywhere™ - Home
I am so confused - from how many different sites is Webroot acct access possible??

In the process of setting up a new laptop, it’s been a while since I’ve had to delete/deactivate a device from my Webroot console, I start by clicking on the “My Account” box within the Webroot app on one of my laptops (see Pic 1). Clicking that box takes me to https://myaccount.carbonite.com/ ; I don’t recall ever conducting any business here. I eventually manage to log on and get to a somewhat user un-friendly page that lists my currently protected machines with names I don’t remember assigning (Pic 2). I’m not entirely convinced this page is legit even though I reached it directly through a link within my Webroot app. After some futile attempts at getting some actual customer service I stumbled across another page that looks way more familiar/legit (https://my.webrootanywhere.com/ ); it also has my machines listed with names that I remember assigning (Pic 3). Aside from the assigned computer names all the other info (keycode, version) indicates this is the same account on each page.

1215
TripleHelix
Moderator
MajorHavoc
Bronze VIP
MajorHavocBronze VIP
asked in Webroot® SecureAnywhere™ - Home
Carbonite Keeps Asking for Full Disk Access

I am running Carbonite Safe CE 22.3 on a MacBook Pro M1 Max, running macOS Monterey Version 12.4 (21F79). About once a week, I am asked to grant it Full Disk Access permission. Except that it already has it. I see that Webroot Secure Anywhere went through this about two years ago in other threads. But I do not see a solution. Any ideas? Just to prove the point, here is a screen shot:

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MajorHavoc
Bronze VIP
M
New Member
markusd13New Member
asked in Webroot® SecureAnywhere™ - Home
OpenSkyPlus_1.0.1_Installer.exe

This API which is used to connect GSPro (golf sim software) with SkyTrak (simulator) gets flagged as a Win32.Localinfect.2 category. Many folks have said that they use it without issue. Is there a reason WR does this? Thanks.

261
TripleHelix
Moderator
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Fresh Face
s1raz1Fresh Face
asked in Webroot® SecureAnywhere™ - Home
webroot doesnt shutdown

I checked that webroot got an update yesterday, i installed it. Then i rebooted my computer but most of times i need to shut down webroot and restart it because it slow downs my browser if i dont after a reboot. But now it wont shutdown, i put my password and captcha and nothing. It wont turn off. Am using win11 x64

1713
TripleHelix
Moderator
A
New Member
arclightNew Member
asked in Webroot® SecureAnywhere™ - Home
"TrustworthyIt's Safe to Go Ahead" preamble.

Have had Webroot for years. Recently "TrustworthyIt's Safe to Go Ahead" preamble is showing up on my browser searches with Firefox 127.0.1. It's preceding every search result and makes my reading of the search results harder and more confusing; the green check mark has always been, and is now, more than sufficient to show safe sites. Please tell me how to get rid of the "TrustworthyIt's Safe to Go Ahead" preamble. Thank You

953
TripleHelix
Moderator
MajorHavoc
Bronze VIP
MajorHavocBronze VIP
asked in Webroot® SecureAnywhere™ - Home
Seeing a lot more "suspicious activity reports" on a client's machine.

I have a client running on a MacBookPro 15-inch 2018, running MacOS Ventura 13.6.3. They are running WSA Latest version 9.5.12.227:1704. The scan shows no issues, but there are constant Suspicious Activity reports popping up. For example: This file is a system owned file, marked RW for System, and read only for everyone else, so only system should not be able to change it. Yet it generates warnings like this one: This is not the only 1, there are others. Same warnings, different programs updating. This has just started showing up in the last week or so. Here is another: Anyone have an idea why these warnings are showing up all of a sudden? Even as a Mac expert, I am stumped on this one because I do not know the internals of WSA. Help please.

36434
russell.harris
Popular Voice
T
New Member
tdonate399New Member
asked in Webroot® SecureAnywhere™ - Home
Webroot wifi security invalid account details

When I went to turn on my webroot wifi security today, after typing in my usual username and password, an orange box popped up above stating, “Invalid Account Details. Check your credentials and try again. If you have not yet verified your account using the verification email, you must do so before logging in.

991
ProTruckDriver
Moderator
C
New Member
carlwrightNew Member
asked in Webroot® SecureAnywhere™ - Home
Help identifying Threat Alert

Hi, I wonder if I can get some help. We have server that has Webroot installed. It’s reported a threat like this via email: An endpoint has recently encountered a threat: Site Name: xxxxHostname: WEBGroup Name: Default GroupPolicy Name: xxx DNS EnabledKeycode: ~Snip~ PTD Threat List:1717874811.139868.DLL, W32.Trojan.Gen, %temp%\, I’m now trying to find out more about the threat so I look in endpoint protection, Save Threat Log and get a “There are no entries in the threat log”. I also run a full scan and nothing comes back. Am I looking in the wrong place to learn more about this threat. I’ve rebuilt this server once before, it’s just a simple web server with only 1 admin accessing. I don’t want to rebuilt it again and there’s not actually a problem. Any pointers in the right direction would be gratefully received. Thanks Carl

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