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skumarsamy54OpenText Employee
published in MDR
Webinar - Transforming Cybersecurity for MSPs with OpenText MDRWebinar

Strengthening Cyber Defenses for MSPs with OpenText MDR The cybersecurity landscape is evolving, and managed service providers (MSPs) need cutting-edge tools to protect their customers effectively. With cyber threats becoming more sophisticated, traditional security measures often fall short in providing proactive defense. To address these challenges, OpenText Cybersecurity is hosting an insightful webinar, "Transforming Cybersecurity for MSPs with OpenText MDR," on BrightTalk. This session brings together industry experts Sam Kumarsamy, Director of Product Marketing at OpenText Cybersecurity, and Jeremy Mason, Business Owner at TeamLogic IT Wisconsin, to discuss how Managed Detection and Response (MDR) is reshaping security strategies for MSPs. Why MSPs Need MDR Now More Than Ever MSPs play a critical role in securing small and medium-sized businesses (SMBs), which are increasingly targeted by cybercriminals. However, managing cybersecurity across multiple clients can be resource-inte

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Jasper_The_Rasper
Moderator
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skumarsamy54OpenText Employee
published in MDR
Top 5 reasons MSPs choose OpenText MDRBlog

It’s an exciting time to be a managed service provider (MSP). More than ever, small and medium businesses (SMBs) are looking to MSPs as trusted advisors to help safeguard them from today’s growing cyber threats. One of the services in high demand right now? Managed detection and response (MDR). When asked about their biggest growth drivers, MSPs cite addressing clients’ cybersecurity concerns and awareness as the top new-business drivers (54%).1 For MSPs, adding MDR to your lineup can create new revenue streams while enhancing the value you bring to your clients. By offering OpenText MDR to your MSP clients, you gain access to skilled security experts and advanced technology infrastructure—without the complexity and cost of building it all in-house. Here’s why more MSPs are partnering with OpenText to power their MDR security services: 1. Seamless integration with your existing tools One of the greatest advantages of choosing OpenText MDR is its compatibility with your existing tools.

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freydrewRetired Webrooter
published in Security Awareness Training
New Course Announcement: Cyber Resilience While Working from Home

One of our core commitments when we began developing Webroot® Security Awareness Training was to remain relevant. We pledged to continuously develop content that reflected the latest threats faced by businesses and users as they arose. One of the most significant challenges we’ve seen since the launch of our user training tool has been the shift to remote workforces forced by the novel coronavirus outbreak. It’s dealt a serious blow to the cyber resilience of many organizations and is something, we felt, needed to be addressed. We’re happy to announce that a course designed to do just that is now available. It’s a guide for organizations and their users to maintain their cyber resilience with dispersed workforces, and we hope you’ll enroll. Why bother developing a Cyber Resilience while Working from Home Course? Cybercriminals know many remote workforces are no longer always under the watchful eyes of IT teams. They know some are even working from their own devices, often outside the p

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kleinmat4103
Popular Voice
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Fresh Face
Ger van de KolkFresh Face
asked in Endpoint Protection
Webroot issues a warning indicating that vonburgtv.nl might contain potentially unsafe content.

Good afternoon, My customer Vonburg TV is using webroot for antivirus. Now he has seen the picture beneath on one of his desktops. that Webroot issues a warning indicating that vonburgtv.nl might contain potentially unsafe content." Is it possible that Webroot remove Vonburgtv.nl from its blacklist? Regards, Ger van de kolk

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TripleHelix
Moderator
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Fresh Face
BdubITFresh Face
asked in Endpoint Protection
Win.Trojan.Coffeeloader

I am seeing an number of hits from different client of the Win.Trojan.Coffeeloader malware of the last couple of days. Has anyone else seen this one. I have done reading on this but doesn’t seem to be any real data on how to properly check that these hits are legit and not false postives. They seem to find the issue in ARMOURYAIOSDK.DLL from Asus Armoury Crate. I have check the first system with additional malware checkers and found nothing. Webroot has been quarantining the file but trying to get a second opinion from other checkers. Anyone else seeing this?

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TripleHelix
Moderator
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New Member
dm661New Member
asked in Endpoint Protection
How to edit keycode on all domain PCs?

Is there a supported method for mass updating the keycode on many PCs on a domain via GPO or otherwise?

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New Member
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skumarsamy54OpenText Employee
published in MDR
The rising role of cloud-based SIEM in MDR: What MSPs need to know

OpenText recently surveyed 255 MSPs to uncover key trends shaping the future of Managed Detection and Response (MDR). The findings reveal not only what cybersecurity professionals are prioritizing but also how MSPs can better meet the evolving demands of their small and midsize business (SMB) customers. One key takeaway from the survey: 81% of respondents rated cloud-based SIEM (security information and event management) as important to include in their MDR solution. Why is cloud-based SIEM such a big deal for an MDR? Because for MSPs delivering MDR services, it’s the backbone that makes scalability, visibility, central and efficient threat management possible. Cloud-based SIEM is an essential MDR backbone The modern attack surface is vast. Business customers are spread across hybrid infrastructures with data flowing through endpoints, networks, applications, and the cloud. Cloud-based SIEM-powered MDR services help MSPs stay on top of this complexity by serving as the single source of

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TripleHelix
Moderator
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skumarsamy54OpenText Employee
published in MDR
MDR for MSPs: Navigating EDR compatibilityBlog

When it comes to endpoint detection and response (EDR) compatibility within an MDR offering, managed service providers (MSPs) are weighing two key priorities: native EDR integration or the flexibility to support multiple solutions. According to a recent OpenText survey, opinions are split almost evenly. While 52% of MSPs view native compatibility as moderately or very important, 48% place greater value on flexibility. This divide reflects the unique demands MSPs face. On one hand, native compatibility ensures a tight integration. On the other, the ability to work seamlessly with various EDR tools is critical for MSPs managing diverse client environments. For MSPs managing a mix of EDR tools across their customer base, this adaptability can be the difference between a smooth operation and a logistical headache. In this blog, we’ll explore why flexibility in EDR compatibility is becoming a critical advantage for MSPs, how it ties into SIEM analysis, and actionable steps MSPs can take whe

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skumarsamy54OpenText Employee
published in MDR
Managed Detection and Response: Key trends MSPs can’t afford to ignoreBlog

Cyber threats have never been more relentless, and businesses of all sizes are feeling the pressure. That’s where Managed Detection and Response (MDR) comes in—a lifeline for overburdened security teams navigating a threat landscape that’s growing more sophisticated by the day. At its core, MDR is about augmenting, complementing, and upskilling internal security operations. It’s not just about tools—it’s about the expert humans behind those tools. MDR providers bring battle-tested security practitioners and capabilities with: Global visibility into threats and threat actors. Detection engineering expertise to uncover what others might miss. Strong threat hunting capabilities, working 24/7 to stay ahead of adversaries. Seamless integration across diverse security tools and logging ingestion from all corners of the organization’s infrastructure. What started as an emerging offering has quickly grown into a cornerstone of modern cybersecurity strategy. Today, MDR is a thriving, competitiv

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skumarsamy54OpenText Employee
published in MDR
Why MSPs need proactive, 24/7 threat huntingBlog

Cybercriminals are becoming increasingly sophisticated, agile, and fast. For managed service providers (MSPs) supporting small and medium-sized businesses (SMBs) with cybersecurity services, staying ahead of these adversaries is crucial. One of the most effective ways to do so is through round-the-clock threat hunting. In this blog, we’ll explore why constant threat hunting is essential, the challenges MSPs face in providing it, and how OpenText MDR can help overcome these challenges while offering SMBs the protection they need. The critical edge of 24/7 threat hunting The pace of cyberattacks has never been faster. Modern threat actors are well-organized and highly skilled, using a range of attack methods to infiltrate systems, escalate privileges, and exfiltrate valuable data. The days of simplistic attacks that can be thwarted by basic defenses are long gone. Today’s adversaries employ advanced tactics like cross-domain attacks, use of stolen credentials, and sophisticated social en

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skumarsamy54OpenText Employee
published in MDR
Why MSPs must offer 24/7 cybersecurity protection and response — and how OpenText MDR can helpBlog

In today’s cyber threat landscape, good enough is no longer good enough. Cyberattacks don’t clock out at 5 PM, and neither can your security strategy. For Managed Service Providers (MSPs), offering customers 24/7 cybersecurity protection and response isn’t just a competitive advantage—it’s an essential service for business continuity, customer trust, and staying ahead of attackers. But delivering round-the-clock security coverage is easier said than done. It requires the right tools, expertise, and scale. This is why partnering with OpenText for offering managed detection and response (MDR) can help MSPs deliver on this critical need without overburdening their resources. The case for 24/7 cybersecurity protection Let’s face it: the cyber threat landscape is relentless, and the game is changing fast. Small and medium-sized businesses (SMBs) make up the core customer base for MSPs and are often top targets for cyberattacks. Cybercriminals see SMBs as easier to exploit—with fewer resourc

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skumarsamy54OpenText Employee
published in MDR
Top 5 roadblocks for MSPs and how OpenText MDR clears the wayBlog

The managed service provider (MSP) industry is booming with opportunities. At the same time, MSPs face the challenge of balancing customer satisfaction with profitability, making strategic decisions more important than ever. For 35% of MSPs, building cyber resiliency for customers is a top strategic priority, but that goal often runs up against resource constraints and rising operational costs.[i] To stay competitive, MSPs are focusing on improving operational efficiency (35%) and keeping costs under control (33%).[ii] One of the smartest ways to tackle these strategic goals is by partnering with OpenText to deliver managed detection and response (MDR) services. This partnership empowers MSPs to offer a cutting-edge, fully managed detection and response service, taking the weight off operational costs and simplifying the complexity of building and managing an in-house MDR solution. Here are five ways OpenText MDR helps MSPs overcome their biggest challenges: 1. Filling the security sta

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New Member
nohalg1New Member
asked in DNS Protection
Game Installation & Network Security Issue – Need Help!

Hey everyone, I recently tried downloading Jenny’s Mod, and while the website works perfectly, I ran into a few network security concerns on my PC: 🔹 Firewall Blocking Downloads – My security settings flagged the download, even though I trust the source. Is there a way to whitelist safe game files without turning off my antivirus completely? 🔹 Slow Download Speeds – The site itself is fast, but my network seems to throttle downloads for some reason. Could this be a DNS or ISP-related issue? 🔹 VPN Causing Installation Errors – When I use a VPN, the game doesn't install properly. Could this be related to how my PC handles network connections? I want to make sure I’m setting everything up securely without affecting performance. Has anyone else faced similar issues with game downloads & security settings? Edit: Link Removed. (PTD)

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ProTruckDriver
Moderator
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skumarsamy54OpenText Employee
published in MDR
6 reasons why SMBs love OpenText MDR

In today’s digital-first world, small and medium-sized businesses (SMBs) face cybersecurity challenges that grow more complex by the day. SMBs are prime targets for attackers hoping to gain a foothold inside any organization that doesn’t have extensive security measures. As threats increase, so does the need for comprehensive, reliable, and accessible protection. This is where managed detection and response (MDR) services come in. MDR combines threat detection, investigation, and response, offering businesses the support from a team of security experts who monitor the environment 24/7 to identify and respond to threats. For many SMBs, MDR is an ideal solution because it provides a level of protection and expertise that would otherwise require building an in-house security operations center (SOC). With OpenText MDR, SMBs get exactly this level of protection, backed by a trusted name in cybersecurity. Delivered through our extensive network of leading MSPs, OpenText MDR offers the power

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New Voice
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Endpoint Protection
Can the Webroot Isolate Process Be Automated?

Hi there, We’ve been exploring some of the newer features with Webroot and I am curious if the Isolate function can be triggered automatically by the endpoint agent. The documentation seems to indicate that it is only a manual process, but that seems ineffective. By the time we have someone in the portal clicking the isolate button, it’s probably too late to do much good. Thanks for your help! Matt

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kleinmat4103
Popular Voice
MakoNet
New Member
MakoNetNew Member
asked in Security Awareness Training
WR SAT Reports - Scheduled Interim Campaign

Our WR SAT point of contact clients are wanting an interim report during a campaign to see the users yet to action or complete and therefore require follow up prompting. A report showing up to date progress is a common request. I understand this feature is not yet available.

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K
New Member
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Jeremiah VorisOpenText Employee
posted in Endpoint Protection
Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions. 🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature. ⚙️ Prepare Now: System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link: https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link: https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917

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Popular Voice
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New Voice
DragonsSuck
asked in Endpoint Protection
Webroot Offline

When Win11 is offline with Webroot fully installed and updated, how much less powerful is it? Webroot is a thin AV client that needs constant internet access when it finds a virus, to scan and be told what to do next. All modern AVs are affected by being offline, and are less powerful, but Webroot is more affected. How much more affected is it? Is it almost worthless when it is offline?

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Community Expert Advisor
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Jose Maria BasilioOpenText Employee
asked in Endpoint Protection
Endpoint Protection Local Repository

Hello Community Currently testing Webroot endpoint for to my company, so we have a list of servers without internet access I would like to know if is possible to have a local repository, The idea is that these servers will update and communicate with the new one through this local repository. Is this possible or all servers must have internet access? Best Regards

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JonathanB
JonathanBOpenText Employee
published in DNS Protection
DNS Leak Prevention - Beta II

The feedback we received from the previous beta was foundational to its success – to the extent that we did not receive one bug complaint or call to Support indicating a problem!! This community is truly awesome! – Thank you! Further feedback mentioned that the previous beta was challenging to participate in as you needed either a trial of DNS Protection or an active Webroot Management Console. We hear you! With this next beta, this time, no Keycode will be required! Simply download and use the Beta Runner! However, if you prefer to use a Keycode you already have, it can be specified. Why a second beta? No software should ever stand still, it must evolve and progress! The second release of DNS Leak Prevention has some awesome new features that further augment Leak Prevention; namely, we have added the ability to dynamically detect DoH servers! Whereas previously we leveraged BrightCloud to provide an up-to-date list, now that is just the foundation to build on - now new DoH servers are

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TripleHelix
Moderator
JonathanB
JonathanBOpenText Employee
published in DNS Protection
DNS Leak Prevention BetaBETA

We are very pleased to announce the launch of the DNS Leak Prevention Beta. This is an opportunity for us to share with you the feature we are about to release, as well as to solicit feedback, both from a technical and functionality perspective. Download the Beta Runner (link removed) Documentation available (link removed) What is DNS Leak Prevention? This is a new patent pending feature of the Webroot DNS Protection product. It is designed to provide control of DNS by blocking all alternate DNS resources aside from those configured in Webroot DNS Protection. This is done by locking down port 53 TCP and UDP (DNS), port 853 TCP (DNS over TLS), and port 443 TCP to known DoH providers. Why are we creating DNS Leak Prevention? As Webroot DNS Protection is a DNS filtering product, if we are not filtering every DNS request, it means that things are being missed. For example, if a web browser were to be configured to get DNS resolution directly from its own server, and disregard what was conf

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JonathanB
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Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
Mobile protection

Just wanted to confirm: Webroot Endpoint Protection only runs on Windows or Mac. There is no business product for mobile devices: phones and tablets? If I want to use Webroot, will I need to purchase separate Webroot Mobile Security home-user licenses for each device?

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Popular Voice
Clauseee
Fresh Face
ClauseeeFresh Face
asked in Endpoint Protection
Could Someone Give me Advice Guidance on Implementing OpenText Cybersecurity Solutions in a Hybrid IT ?

Hello there, I am new to OpenText Cybersecurity solutions and am looking for some guidance on best practices for implementing these tools in a hybrid IT environment. Our organization is currently transitioning to a mix of on premises and cloud based systems; and we are particularly interested; in leveraging OpenText's solutions for data protection; threat detection; and response. What are the best practices for integrating OpenText's cybersecurity solutions with existing on-premises infrastructure and cloud platforms? Are there any common challenges or pitfalls that I should be aware of during this process?🤔 How does OpenText support data protection; especially with regard to regulatory compliance? Are there particular features or modules that are particularly beneficial in ensuring compliance across hybrid environments?🤔 Could anyone share experiences or recommendations on using OpenText's tools for incident response? I am interested in understanding how these solutions can help in

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Community Expert Advisor
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New Member
SkylarNew Member
asked in Endpoint Protection
Failed agent command

Hello Team, What does the reason why the status of the agent command is failed. I tried to uninstall Webroot on a device. After 22 hours I checked the command log and it says failed. The device is checking in fine on the console. Any reason why it fails?

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Community Expert Advisor
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
posted in Security Awareness Training
Advice to Prevent Phish Tests from Overwhelming Help Desk

Every time we push a phish test our help desk is inundated with tickets from clients “helpfully” informing us that they discovered a phishing email in their inbox. We’ve tried distributing the phish test over the course of a month to keep volume down, but that just spreads out the tickets. We have a few ideas we’re kicking around, but wondering if others have good strategies already in place. Thanks!

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AsadP
New Voice

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