I recently changed my password on the secureanywhere web interface and it works fine, but when I want to go into Password tab on the webroot site it shows " try again later or wait 5 minutes". Image of popup i.imgur.com/47ZbbX6.jpg
The other problem I'm having is the webroot password manage app for firefox wants me to use the old password to log on not the new password.
I have closed firefox cleared cache and cookies restarted the pc and still having the problem.
Thank you
P.S. This was post to support and they wrote back on how to change my primary email.
Solved
Changed password problems
Best answer by bogeyman459
Hi Triple Helix
I'm guessing that they don't. I believe that the Geek Squad and Webroot are two seperate entities. However on the bright side this issue has FINALLY and for good been resolved!!?! (At least I HOPE that problem has met up with a terminal end!!!) It's a bit of a long winded solution so I saved the steps involved in a document, only this time I created the document in Wordpad because I wanted to see if a link to a link to a file would work! lol here's the solution... Add User Uninstall Reinstall.txt
http://1drv.ms/VWVTH5
thanks EV1 that had a hand in this, including Webroot Support which provided some of the informations in that file! I really appreciate the involvement!!!
View originalI'm guessing that they don't. I believe that the Geek Squad and Webroot are two seperate entities. However on the bright side this issue has FINALLY and for good been resolved!!?! (At least I HOPE that problem has met up with a terminal end!!!) It's a bit of a long winded solution so I saved the steps involved in a document, only this time I created the document in Wordpad because I wanted to see if a link to a link to a file would work! lol here's the solution... Add User Uninstall Reinstall.txt
http://1drv.ms/VWVTH5
thanks EV1 that had a hand in this, including Webroot Support which provided some of the informations in that file! I really appreciate the involvement!!!
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