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How do I change my email, password and credit card info on my Webroot desktop anti-virus software and VPN software? I can’t find a link to make this sort of change anywhere. I tried calling the help number, but after a very long wait on hold, gave up.

You have the most incredibly frustrating and IMPOSSIBLE log in system.  You make me create a password *and* a security code.  In order to answer the first and fifth or second and third letters of my security code I have to write it out.  How safe is that?  And then you ask me to install authenticator on top of that.  But when I plug my authenticator code, it immediately takes me to a log out screen.  After a half hour of work, I am still unable to log in.  I am about to uninstall Webroot.  This is ridiculous.  What is worse is Webroot has also apparently stripped out the macros of one of my Excel workbooks.  Gee, thanks for destroying my work without warning me first.  How do I protect my macro-enabled Excel workbooks that are my own work from your voracious and over-aggressive algorithms. Nasty program.  I am pissed. 

On March 31st the Webroot team hosted a Facebook Live Q&A with @TylerM and @bbutler to go over our latest Most Cyber-Secure States report. If you haven’t seen the report, be sure to check it out here.  For every one that joined, THANK YOU! If you couldn’t make the Q&A, don’t worry. We collected every question and answered them below.  Backup  Question: What are the best practices to backup data?  Answer: Redundancies. Do Cloud backup, Shared file server backup, Air-gap backup. Q: What are some of the most common obstacles people express are in the wa

Hello Webroot Community, I wanted to create a space for us to come together and discuss Webroot and COVID-19.Consider this our office hours. In case you might have missed it, we created a page here where we’ll keep a running list of articles, blog posts, and other pieces of content about our COVID-19 response.If you have specific questions on what we’re doing as a company during the pandemic and our tips for how you can stay cyber resilient in these uncertain times. Please add your questions below or join us Tuesday, September 1, 2020, at 1:00 PM - 1:30 PM MT

I currently use Chrome Browser with my Webroot products, but may wish to also use the Microsoft browser with the Webroot products.   Can I use the virus protection, Last Pass and wifi security with more than one browser?  If so, how do I do it? 

 Written ByBrandon LeBlanc published August 26, 2020 Hello Windows Insiders, today we’re releasing 20H2 Build 19042.487 (KB4571744) to Windows Insiders in the Beta Channel. We are also now releasing 20H2 to commercial customers in the Beta Channel and Release Preview Channel for pre-release validation as outlined in this blog post here.This non-security update includes quality improvements. Key changes include:We fixed an issue with pinned Add-ins that cause Microsoft Outlook to become unresponsive. We now provide the ability to sync the Microsoft Edge IE Mode unidirectional session cooki

New looking Blog!Written ByBrandon LeBlanc published August 26, 2020 Hello Windows Insiders, today we’re releasing Windows 10 Insider Preview Build 20201 to Windows Insiders in the Dev Channel.Updates for developersThe Windows SDK is now flighting continuously with the Dev Channel. Whenever a new OS build is flighted to the Dev Channel, the corresponding SDK will also be flighted. You can always install the latest Insider SDK from aka.ms/InsiderSDK. SDK flights will be archived in Flight Hub along w

Hello Webroot Community, I wanted to create a space for us to come together and discuss Webroot and COVID-19.Consider this our office hours. In case you might have missed it, we created a page here where we’ll keep a running list of articles, blog posts, and other pieces of content about our COVID-19 response.If you have specific questions on what we’re doing as a company during the pandemic and our tips for how you can stay cyber resilient in these uncertain times. Please add your questions below or join us Tuesday, August 25, 2020, at 1:00 PM - 1:30 PM MT.

August 24, 2020 10:01 am By Brandon LeBlanc / Senior Program Manager, Windows Insider ProgramWindows 95 was launched on August 24, 1995, introducing us to many of the experiences our customers still use to interact with their PCs today such as the Start menu and Taskbar. Over the past 25 years, we have evolved these experiences, building on this rich history of innovation. Join us in looking back at how Windows has changed over the years to empower every person and every organization on the planet to achieve more!   In addition to this video looking back at Windows 95, we have also done a special two-part ep

I cannot login to my Webroot account. The login screen accepts my email and password but then requests an Authentication Code which results in an error: “Invalid Authentication Code”. I try again and select: “Fogotten Password” Then select: “I forgot my Security Code” I enter my email address I answer the security question

We are trying to remove Webroot temporarily to troubleshoot a printer driver. I am unable to remove Webroot from Programs as it says its managed via the console. I have removed the said PC from the console on the 19th and its still not removed the program from the PC. Is there a way to force uninstall the program?

Lightroom iOS users learn a hard lesson in backing up photos, but Adobe doesn't even offer an offline back-up option. August 22, 2020  By Liam Tung   Adobe has admitted that a recent update to its popular Lightroom photo-editing app for iOS devices has wiped users' photos and custom preset filters permanently if they didn't pay for a subscription to sync their files to Adobe's cloud. As spotted by PetaPixel, Lightroom users with iPhones and iPads started complaining about lost photos and custom preset filters on the Photoshop feedback forum this week

August 21, 2020 10:02 am By Brandon LeBlanc / Senior Program Manager, Windows Insider ProgramHello Windows Insiders, today we’re releasing Windows 10 Insider Preview Build 20197 to Windows Insiders in the Dev Channel.What’s new in Build 20197Bringing Disk Management into SettingsWe mentioned we had more Settings work on the way, and here’s the next one – as of today’s build you’ll now be able to manage your disks and volumes from within the Settings app. This includes tasks such as viewing disk information, creating and formatting volumes, and assigning drive letters.Unlike the existing Disk Management MMC snap-in, this modern experience was built from the ground up to with accessibility in mind. It also features better integration with features such as Storag

Webroot is flagging the email client “EMailTray” as adware causing it to continually close down?

 MacOS Big Sur beta 5 is now available to download for all users who are registered to participate in the beta testing programs. Typically the developer build comes along first and is quickly followed by the same build as a public beta release. Anyone can download and install the macOS Big Sur public beta on a compatible Mac, but beta system software is best reserved for advanced users on secondary hardware.The release of the fifth beta of macOS Big Sur comes just after

Hello Webroot Community, I wanted to create a space for us to come together and discuss Webroot and COVID-19.Consider this our office hours. In case you might have missed it, we created a page here where we’ll keep a running list of articles, blog posts, and other pieces of content about our COVID-19 response.If you have specific questions on what we’re doing as a company during the pandemic and our tips for how you can stay cyber resilient in these uncertain times. Please add your questions below or join us Tuesday, August 18, 2020, at 1:00 PM - 1:30 PM MT.

I am unable to run a Webroot scan or even open the Webroot app on my pc.  I can see that the last scan was run on 13/08/2020, so it does not appear to be working at all in the background.  My license has recently renewed - is it anything to do with this?  I can see when logging into webroot via the web, that my license is active.

August 12, 2020 10:02 am By Brandon LeBlanc / Senior Program Manager, Windows Insider ProgramHello Windows Insiders, today we’re releasing Windows 10 Insider Preview Build 20190 to Windows Insiders in the Dev Channel.What’s new in Build 20190New post-update experience We know that it doesn’t always feel clear what changed with a major update, or even how you can learn about and try out new features and improvements. This means that updates can feel time consuming without real benefit to you, and we want to change that. We’re introducing a new first run experience via the Tips app that highlights the most exciting changes on your PC after a major Windows 10 feature update is installed. After installing this build, Insiders will see the Tips app is launched highlight s

They make it harder to see the icons. Also, I’m currently dealing with a bug that the webroot tech support person showed me is a result of Windows 10 updates (which slaps other things onto the edge of icons), and removing the green check marks will help me research that question better. 

I have something called RollerBase on my Android Google phone and was wondering what it was.  I am concerned because I googled it and found NOTHING about it. When I tried to delete it it said "Removing this account will delete it's messages, contacts and other data from the phone".  It only shows up in my Google account and nowhere else.  Not in my apps.  Please help!!