Webroot Mobile

I have webroot installed on my mobile phone and have been using it fine for weeks. I used the phone in an airport OK and turned it off. I then needed to make another call and turned on the phone and up came the red webroot locked message.  I did not ask for the phone to be locked and no one else has access to do that, so why did it happen?   PS, I am not switching SIM card or anything like that.  Just turned off the phone completely and turned it on again later to make a call.

Hello...I just purchased the premium app and it's taking forever for the app to download, anyone else have this issue? I bought the brand new Galexy 3 phone so I know it's not the phone....

I just installed the complete version of Webroot and placed a keycode and ran an initial scan.  When I access my secure anywhere account, under PC security, it lists that I have not associated Webroot to any PCs. Similarly, I just download the iphone app on my phone. I can't seem to log in, using my email address as the user name, but I can log in to the Webroot Secure Anywhere account on the web. Also, is Webroot compatible on the Nook. Thanks for the help.

Hello everyone in need of help as you can see I forgot my password. Everytime I try to use the forgot password option it sends half a link  to correct the problem. I'm sure it's a quick fix I just need the right way to do it. Help me out. Thanks. 😉

AT&T email and Dolphin Browser for tablets Ver 1.0 are leaving advertising apps on my homescreen. Is there a way that I can use Webroot to block this unwanted activity? I am concerned about collection of personal data since I have no idea how deep this intrusion goes, nor any idea of how to stop it.

From the mobile security website, you’ll be able to: Find your phone on a map if it’s lost or stolen* Activate a scream alert to find your phone nearby* Remotely lock your phone to protect your personal data like passwords, contacts, and photosHow are you supposed to do any of that if you have to register first, and to register, you have to have a key code?

I am having a similar issue as several others on various postings but I'm unable to get a resolution so I thought I'd ask here. I have two PC's protected and working fine.  My wife and I have exactly the same Android phones.  My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect".  The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not.  I am unable to make the program run at all on her phone.  Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone.  This is approximately when we started having issues with her Webroot software not working. What can I do to fix this?  Thanks.

I bought Webroot Secure Complete 6 months ago and loaded it onto my computer, no problems. Now today, 06/16, bought my first ever android phone (Galaxy Ace) and thought that it was sensible to protect that as well. I've followed the Mobile Help instructions for downloading the app from the Google store onto my phone and the three icons have appeared in my app list. However, when I attempt to log in to my Webroot account via my mobile phone, using my username, password and keycode, it states that either the username or password is incorrect. (The email address on my mobile phone is not autofilled with an incorrect address.) This is despite me being able to login to my account on my computer using the same username and password. Also, my mobile phone has not appeared in the list of protected devices on my account. Any ideas why please?

How can i add a website manually to the list of websites to be blocked by Webroot SecureAnywhere Mobile for Android?

i have installed webroot mobile security and antivirus on my android device but i cannot get started. it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received". this doesn't mean anything at all because i have internet connection perfectly well. in order to sign in i had to visit webroot's url. but still when i tried to log in, the same problem occured. please let me know why is it happening?   **edit for useful subject -admin

How do I back up my phone contacts using my secure anywhere complete on my android? I am not sure which folder it is when I can backup files on my phone.

I keep getting a login failure message when I try to login to the app on my iPad!!

I do not seem to have a SecureAnywhereCompleteKeycode to complete by account registration. Alan

I downloaded the SecureWeb app from the iTunes store and installed on my iPhone.  I have attempted to set up an account for Webroot but I don't have a product code for the SecureWeb app, therefor I cannot register.  Without a User Name and Password I can't access the password feature in SecureWeb.  What am I missing?

Keep getting the pop up and have to force close. Not at all happy I just paid extra for something that isn't working and is causing me problems.

Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up?  Thank you!

hi iv'e encounterd another problem since getting that threat   andriod mobiletraker   tryed opening webroot a few moments   ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.???????????????????????????????????????????????   Samsung galaxy S 2  4.0.3   *edit for useful subject line *corrected "weebroot" to "webroot" -admin

Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got  the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .

Hi, my name is John Deth. I'm a first time poster here. Anyway, I've been using Webroot SecureAnywhere Mobile for the past seven months and am extremely satisfied with it (it runs faster, more efficiently and gives me fewer headaches than Netqin), but lately I've noticed a popup appearing on my mobile browser called "Mo.gifts.org" that tries to shut off the site I'm on and take me directly to their site. There's no way to even go to a new window, the only ways to escape are to either click OK on the popup or push the Home button, then go to Settings, then force close and clear the Browser. I should point out that I don't even go to any suspicious sites, these popups came up when I was on perfectly safe sites, namely ESPN.com. What I'm wondering is this: Is Webroot aware of this problem and are they planning to take action to stop this potential threat?   **edit for useful subject line -admin

I tried several times to download root anywhere from Androids market & I keep getting a error message

i saw where someone had the same trouble i had signing in to webroot secure complete on there i-phone and i-pad

Using a Droid X on Android 2.3.3, running no other AVs I'm getting the error that "Login failed. the email or password is incorrect" I have the right email address in (not the default@gmail) and i've typed the password with the swype keyboard, the default keyboard, and copy/paste from a notepad app. I have submitted a ticket for this, but I thought I'd check with the forums to see if there was a quicker way to get this up and running.   Thanks

So, I bought SecureAnywhere Complete 2012 for my iPad 2, and so far, I have yet to figure out:   1.  How to set up my iPad to lock or wipe the contents if needed. 2.  How to set up my iPad to locate it, if it is ever stolen. 3.  How I would wipe all the contents from it, if I were to sell it...   Unfortunately, the apps from the iPad store could use some better instructions on how to use them...   Thanks!

My old Android phone took a dump on me. I have a new phone. How do I switch premium to the new phone?

Based on my "once-over" glance of the iOS board, it seems my problem is a semi-frequent one.  However, it appears that the reasons for this issue tend to vary from user to user.    My accurate login information fails to work on either SecureSynch or SecureWeb.  I would appreciate somebody looking into this at their earliest convenience and advising me of the appropriate course of action.    Regards   Addendum:  I am using SecureAnywhere Complete 2012.  I can provide product details (keycode, etc.) on request.?