Webroot

I have been using ADF to query the endpoint threat history API.https://unityapi.webrootcloudav.com//service/api/console/gsm/xxxxxx/sites/xxxxxxx/threathistoryThis has been working successfully for many weeks. we have been nearing the end of our subscription period and have been granted an extension of 30 days for our license, but now when I query this API I get the following error.Error(BLOCKEDPROGRAMS0021): Users endpoint protection access has expired"I can still get results back from other API’s I call using the same credentials so it seems isolated to the endpoint threat protection historyIs this something to do with this being a temporary license?How can I go about resolving? Many thanks Matt Lang

Full dump below.  Happened twice in a row while running full disk scan.  Seen notes about problems like this but they’re old.   This is version 9.0.32.58.   I believe this to be the current release but don’t know how to check that.  I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov  1 11:09:45

Lately, at random times the Webroot banner pops up in the lower right corner. It’s the same one that shows when the program first loads. Is this due to an update or is something amiss. Curious. TIA

How do I clear previously used drop down that appear when I click on a different sites search bar ?

I have Webroot on 2 different laptops. My subscription just renewed so I checked both of them to be sure it updated. I discovered that one laptop says subscription 371 day and the other says subscription 255 days. Why is there such a difference, shouldn’t both of them be the same?

Hi Team, I am coming from a McAfee EPo and ESET  solution to a webroot solution. I am using the “Management Console  -  CE 22.4” to setup a range of Windows servers. I have a few questions: 1:  Can we set the on access scan to “scan only on write” not read.2:  Should we use file/folder exclusions?3:  Is there a live scanning monitor to see what is being scanned at any time - this will test what should and what should not be scanned? We also have seen that when we do a remote desktop to a server, the scanner activates and the CPU increases. Thanks Phil 

How can I tell when my coverage is on

Hello, I just renewed my membership and it seems that it will not scan my MacBook Pro. I go to a college that uses examplify and am wondering if anyone knows if that software has ruined my scanning on my webroot security. I have not had this issue until my school had changed to this test taking software. It always wants me ti disable my virus protection and I always say no. So I am wondering if the examplify software has messed it up without my permisson. I also would like to know how to fix this porblem with my webroot so it will scan. I go into the app/ file whatever you would like to call it to go ahead and run a scan on my computer, everythin works normally until i click scan my computer and it will run for about 3 seconds and then say scan cancelled. What can i do to fix this.

using Mac version 12.6. Webroot does not show the last scared date.  When I close close Webroot

Greetings,I bought Webroot Internet Security Plus | Antivirus Software 2022 |3 Device |1 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager from Amazon; and I do not know how to download it to my chromebook. I don’t see the instructions.Could you please help me?

I am trying to install Dizzion but it won't install. I need it for a job that requires a secure remote worker system. Their IT department said that Webroot may be to blame. Can I undo Webroot to install it then reactivate it later?

A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.How can I remove this trojan?

I noticed that when playing Deathloop (via Steam), the CPU usage of webroot goes up to 25% and fluctuates between that number and 10% constantly.I tried adding the deathloop.exe to the ignore file in the PC security options, but it doesn’t let me (It’s almost ½ gig in size).Any solutions?Thanks.

I renewed my webroot internet security subscription 4/08/2022 and am having difficulty, even after multiple tries, to apply the renewal. I have a key code but do not know where to put the number so the subscription will be renewed.

Hello. I wanted to know, does uninstalling Webroot Antivirus delete it from all PC users using the software, or just the one you are uninstalling it from?

Good morning , I would like the telephone number of the technical assistance in France.Thank you

Do Need to have Microsoft firewall on if I have Webroot fire wall turned on.  I keep getting message's saying I am not protected because the Microsoft firewall isn't turned on.  Does it hurt to have them both turned on.

Keep getting login failure message on my WiFi login screen.  Problem has started since recent subscription renewal.  I have a Webroot account which shows WiFi Security active but shows no days left for subscription.

This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot.  It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed? 

Hello All,So, received VERY troubling news from Webroot Support and I could really use some guidance here. For the past 8 or 9 years I’ve been a webroot customer. The very first time I renewed I added a new keycode to my account, only find out that I lost all remaing days, and had to start all over setting up Backup. Come to find out that Webroot doesn’t work like most software and that I had actually replaced my account, not renewed it. So, every year since then I have purchased a new keycode and then asked support to add the time to my account, thus avoiding any hassles or lost days.Well, Webroot has informed that they won’t do that anymore…From Support…  Unfortunately, we are unable to combine subscriptions in this manner. We would be able to do the reverse, however, and add the remaining days from your existing subscription.This should not cause any issues as far as your LastPass subscription goes, as you will just need t

I’ve tried again and again to remove the Web Threat Shield after uninstalling Webroot. I cannot get the extenion to shut off or uninstall. I cannot even delete the files as they are locked by the system. This is my home computer, and I can’t remove this! How can you make software that is this invasive that I can’t remove it?!

Dear Sir/Madam,I just installed Webroot Wi-fi Security  on my system after ordering it but once I connect it I can’t access the internet ie  bing and yahoo also why must I download the software more than once because it’s not connecting?

How do I delete old phones and add new ones?

When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the  processing power and  a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one?  Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results.  Thanks 

When uninstalling WSA from a Mac computer, WSA leaves a lot behind. Could the uninstaller for Mac's be made to uninstall what is left behind? After uninstalling WSA on my Mac running High Sierra this is left behind:   @ @