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Webroot Mobile

Mobile security for shopping, banking, and browsing

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cbullas
cbullas
started this topic

End of Sale/End of Life for Webroot® Business Mobile Protection April 1...

This post is to remind customers that Webroot will end of life Webroot Business Mobile Protection on April 15, 2020.    This change will not...
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1235 Topics
Ssherjj
Moderator
SsherjjModerator
asked in Webroot Mobile
SecureWeb Browser

Hello Webrooters, Is anyone having issues with the SecureWeb Browser on your Android? I cannot get into settings when tapping in the 3 dots in right hand corner. Edited: I'm finding the User Guide for SecureWeb is not very helpful. IMO.

9218
Ssherjj
Moderator
D
Da4ve
posted in Webroot Mobile
key code malfunction

User name & password are good, however, the sign-in won't accept my six# keycode.

393
Ssherjj
Moderator
A
New Member
ANTHONY LONGONew Member
asked in Webroot Mobile
CHANGE OR REMOVE ANDROID LOCK SCREEN PIN CODE

HOW DO I CHANGE OR REMOVE ANDROID LOCK SCREEN PIN CODE

1882
Ssherjj
Moderator
jllp128
New Voice
jllp128New Voice
asked in Webroot Mobile
Android Beta Issues

Secure Anywhere for Android beta has started giving a message on my phone that "You might be at risk - Current scan out of date" I then run a scan and the message does not go as it should bet remains. This started yesterday and prior to that all was quiet and running smoothly in the back ground. Has anyone else experienced this issue or have a valid resolution to the problem.

301
Ssherjj
Moderator
A
Fresh Face
Albert1Fresh Face
posted in Webroot Mobile
Problem with phone numer of new device

Hi, I installed Webroot SecurAnyhere (WSA, 5 units) on another mobile phone. The new device appeared in my WSA web console after some minutes, but with the wrong phone number +491 (760) 000-0000 (just the country code +49 is ok, as I am located in Germany). Moreover, this wrong number was set in the mobile phone as primary number! So I tried to correct the number with "edit" in the web console, but even trying many formats, on saving I always end with the error message "No valid country code / No valid phone number". I tried formats using - , paranthesis, spaces, entering the country code in the first field etc etc.... nothing worked. Astonishingly the number for another phone, defined earlier, works (e.g. I can remote lock the phone), but when I try to edit (formally) and save the same number by new, I get the same error message. --> Can anybody help me how to enter /correct phone numbers in the WSA console? (there are two entry fields: when do I have to use the first filed? What abou

17814
Ssherjj
Moderator
F
freydrewRetired Webrooter
posted in Webroot Mobile
Android Beta Feedback - Spring 2017

We excited to announce that we will be launching an upcoming Android Beta program in the very near future. This thread is where we'll be capturing all of your feedback, comments, and suggestions. Stay tuned for a more info. Thanks! -------------------------------------------------------------------------------------------------------------------- UPDATE: Scroll down or click here to jump to the latest Android Beta news

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Ssherjj
Moderator
A
Fresh Face
areex81Fresh Face
asked in Webroot Mobile
android - system optimizer

I just installed the Webroot Secure Anywhere but can't tell if there is a "system optimizer". Is there one? I know there is one for the PC, but it doesn't appear to be too powerful. Please advise.

1206
Baldrick
Gold VIP
neverforget98
New Voice
neverforget98New Voice
asked in Webroot Mobile
You may be at risk

Hello! For the last week I've been experiencing my webroot notification indicating that I may be at risk since my scans are out of date. I've opened the app and triggered half a dozen scans manually and updated my license key and the issue persists. Any ideas on how I can resolve this? While I know I'm not at risk, I'd like to reset the status of this notification. Thanks! Brandin.

572
Virtualpb
Popular Voice
F
Fresh Face
Fiv-DigitsFresh Face
asked in Webroot Mobile
Fiv-Digits

I'm a bit confused. I'd have a problem with trying to get into my receipt account. So I had to request an forgot my password. This time it worked, Do I have to get an app called webroot? Or go by browser method? I haven't dropped my old messages yet,in my email address. And having a mental fugue going into my medulla-oblongta

351
Ssherjj
Moderator
D
Fresh Face
dlescohierFresh Face
posted in Webroot Mobile
account renewal

I can't renew. There's a network error contacting the server message. Why? Solution?? I have tried for 3 days and still I am blocked.

647
Baldrick
Gold VIP
J
Fresh Face
JoeAFresh Face
posted in Webroot Mobile
Android malware: "Magic" ("AndroidScanner1.bad") and "Settings"

My android cellphone (Stylo F1) is being repeatedly infected with malware. There appear to be 2 related malware "apps": "Magic" and "Settings". I have Webroot Secure Anywhere Mobile installed on this phone with all the recommended settings set. Webroot finds and identifies both "apps" and quarentines them both, but they keep on returning even after Webroot has deleted them. I have tried a clean factory reset/reinstal but the two malware apps returned immediately. After the factory reset Webroot immediately found "Magic", but not "Settings". Webroot quarantines "Magic" and asks me to delete it, which I do, but it keeps returning. Webroot identifies "Magic" as "AndroidScanner1.bad". Magic autonomously opens Google Chrome browser and links to a random website but will not allow the phone to respond to any commands thereafter. The malware called "Settings" is particularly troublesome because plays havoc with the phone's settings and it looks identical to the standard "Settings" app on the

3775
JAQ-PC
New Member
G
GWSonger
asked in Webroot Mobile
Unlock my mobile phone. Forgot my PIN

I purchased for my mobile phone last night. I selected a PIN. This morning the PIN does not work. I can't use my phone. How do I unlock my mobile?

662
Ssherjj
Moderator
T
Fresh Face
thelastjoeFresh Face
asked in Webroot Mobile
Livemobile search

Sometimes when I unlock my phone my browser will automatically pull up a website called "livemobile search". I first thought it was adware so I bought a subscription to webroot but I've scanned my phone a few times and nothing came up, anyone know what's wrong? Also I'm not sure why but Firefox used to automatically pull up but now it's chrome

383
Ssherjj
Moderator
T
TwEaK
asked in Webroot Mobile
Why device is "Not currently compatible with Webroot Secure Browsing."?

Hey there everyone, I'm sure this has been answered before but I can't seem to make sense of the other answers so I'm just going to post because for the life of me the steps on the older post make zero sense to me so someone please help! I have a Galaxy S8 and installed the mobile security app for Webroot but I'm getting this, shown in the picture, when I have a code that has been entered and activated. So my question is why is my phone not compatible?

133018
E
New Member
M
New Voice
McrootedNew Voice
asked in Webroot Mobile
Can Passwords in the vault be updated within android?

Can Passwords in the vault be updated within android? Are they updated when a password is changed in android on the Webroot Secure web? Why isn't my Mac Notebook account and my android passwords synchronising? What am I missing? I have security plus on five devices, and one Webroot Security for Android, which i downloaded in confusion whilst overseas, ever seem to use that much, not even sure which device it is on! will cancel can I get a pro-rata cancellation refund?

251
Ssherjj
Moderator
L
Fresh Face
luvdogsFresh Face
posted in Webroot Mobile
Too dark to read after tapping 3 vertical dots

When I tap the 3 vertical dots to get to settings/bookmarks, etc, the screen is dark. I can barely read any of the words. When I tap a word I can't see, it takes me to a page I can read just fine. Here are the pics.

382
T
New Voice
I
Fresh Face
IncredibullFresh Face
asked in Webroot Mobile
Getting a notice that my license is expired but i just paid $14.99 on Nov 15th. Running Webroot on 2

Getting a notice that my license is expired but i just paid $14.99 on Nov 15th. I have 2 cell phones- Webroot is installed on both. The old one does not have cell service, I just use on WiFi. I paid to update on the old phone when I got the expiration notice on it. Any ideas how to fix?

432
I
Fresh Face
A
New Voice
AmbarjoseNew Voice
posted in Webroot Mobile
Cannot remove threats after scanning!

Hi! Webroot detected 4 threats today. I tried removing the threats multiple times, but the app doesn't or can't. I tried removing each threat individually, but the app doesn't remove them. FYI: MOTO G5S PLUS, ANDROID 8.1.0, system update about 2 days ago I removed Bejeweled just in case - a pity, I had more than 7.7 million points. I searched other apps, but haven't downloaded any other apps recently. Rescanned 3 times; restarted phone, rescanned, tried removing all threats, but no go. Thank you!

2883
Ssherjj
Moderator
D
DB4
posted in Webroot Mobile
Scan

Why does my scan hang up at my wall paper? It then goes to complete and repays saying everything is safe.

383
Ssherjj
Moderator
W
New Voice
WeppenaarNew Voice
asked in Webroot Mobile
Nova launcher Prime is a threat?

SecureAnywhere started today telling me that Nova Launcher Prime (com.teslacoilsw.launcher.prime) is a threat. Is this a classification error? Using a OnePlus 3 running OxygenOS 5.0.5 with Android 8.0.0.

971
Baldrick
Gold VIP
W
Fresh Face
WraiththeFresh Face
posted in Webroot Mobile
Android telling me antivirus is not installed.

Lately whenever I run device maintenance my Samsung tablet / Android keeps telling me that antivirus is not installed... I click on fix and it keeps telling me that I need to enable McAfee. I have Webroot running and that's what I prefer to use. How do I stop device maintenance from popping this up. It should also be known that my tablet is running a bit slowly and takes a few seconds to respond sometimes...it's annoying.

435
T
New Member
M
Fresh Face
MoRvoxFresh Face
asked in Webroot Mobile
Paid for Premium. Tells me to Upgrade to Premium still.

This was the first purchase I made on my phone...but whatever I do, it tells me that I meed to upgrade to premium. I already have premium. To make it worse I can't find a way to simply call the company, instead It's a Community Forum?? I would think that this is all a scam if it wasnt for having Webroot on my laptop for three years... What am I supposed to do? I paid for premium but nothing happened, there was no change, and it insists that I need to pay for Premium... Please help. (The purchase did go through and its listed in my Google play. Running Android.)

513
TripleHelix
Moderator
B
Belmarc
posted in Webroot Mobile
Can't remove a threat

SecureAnywhere preformed a scan found the threat Android.Scanner1.Bad Retail Demo Mode com.customermobile.preload.vzw And I cannot remove it by clicking the 'Remove Threat' button. Repeating the scan continues to find this threat and doesn't let me fix it. Appreciate any advice you can provide . Using a Google Pixel phone with latest OS.

1353
TripleHelix
Moderator
F
freydrewRetired Webrooter
published in Webroot Mobile
How to install Webroot Mobile Security for Android and Kindle FireKnowledge Base

Several apps are available for Android and Apple mobile devices. An app is also available for Windows 8 and Windows Surface RT. For information on supported devices and operating systems, click here. For installation instructions, please choose from the list below. If you need help installing on a computer, click on your operating system for steps for Windows PC or Apple Macs. Android and Kindle Download Instructions Search for Webroot according to your device: [list] Android: in your apps menu, select the Google Play Store and search for "Webroot" or follow this link, and install the Mobile Security app. Kindle: from the Home screen, tap Apps, then Store. Tap the search box and enter "Webroot", then tap Search. Install the Mobile Security app. Once the install is complete, open the app and tap Agree & Launch. If you do not have a keycode, tap Skip and proceed to the next step. If you do have a keycode, tap Activate and enter your SecureAnywhere keycode. Tap OK once the keycode has bee

62401
E
Fresh Face
T
Fresh Face
Tpnina51Fresh Face
asked in Webroot Mobile
Webroot not working

Hello. New the community and need help. Received message of a threat. Selected fix this after review of threat, and program will not respond. Error messages was something along the lines of a Trojan- "Android Easter Egg". Webroot seems to be stuck and wont move past this. I tried to recant and it came back to this original error message. I'm on the verge of uninstalling this app and reinstalling. Any suggestions?

903
T
Fresh Face

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