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Webroot® SecureAnywhere™ - Internet Security Plus

Webroot® SecureAnywhere™ - Internet Security Plus

2,476 Topics
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Powell901New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Transfer passwords from another software

Is there any method of importing passwords form other software such as DashLane?

3 years ago

lkw_dvm2010New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

firewall blocking roku screen mirroring

webroot firewall is blocking wireless device connection through roku. If i turn off the firewall it works perfectly. I can even turn firewall back on once it is connected and it works fine. How can I get firewall to allow this connection?

3 years ago

macycatFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot firewall questions

I have Webroot Internet Security Plus 8.0.4.42 (I think it is the 2014 version).  I have  a couple of questions regarding the firewall.   How can I manage program access to the internet?  In particular, is there a list of permanently allowed and blocked files that I can change or reset.  I accidentally permanently allowed a file access, and I would like to change that.   Can IP addresses be blocked?  If so, can specific ports be blocked?   Thanks for any help.

3 years ago

LoopyLindaCommunity Leader

asked in Webroot® SecureAnywhere™ - Internet Security Plus

WSA Renewal?

Hi everyone! Hope you’re well!! I haven’t been too well lately. M.S. though, not Covid! I noticed that Webroot had automatically installed another subscription of Internert Security Plus for close on $50. That was a few months ago and I’m still no closer to finding out why the app won’t launch or where the system tray button has disapeared to as I cannot sign in to mywebrootanywhere now as the page breaks and a message 'this page isn’t working. skyidentity.webrootcloudav.com is currently unable to handle this request https//error 500 is shown, (the address bar indicating it’s from skyidentity.webrootcloudav.com/signin-skyuber-oidc) is this you or am i being hacked??!!! I have contacted Customer Support but they’ve come back asking to download their log gathering utility then send info back before they can think of anything!! I’m now very nervous, do I have any protection??!!! Windows Security is saying that Webroot Secure Anywhere is turned on but I still can’t launch it or run a

3 years ago

GumbyDammitFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot removing browser login cookies without authorization

A couple days ago, noticed that all of my login cookies for various websites where I had them set to “remember me” got wiped out. I’m running Firefox 81.0.2 (64-bit) on Win7 Pro. Up until a couple days ago, I could go months without having to log back in. Now, I’m seeing that they’re getting cleared every time I close the browser...maybe even when it’s still open. I’m running the same version of Firefox at work and don’t see this behavior, so it has to be Webroot. Any ideas on how to resolve this? Thanks.

4 years ago

ukwildcat1967New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Web Console

I purchased Webroot and cannot access the Webconsole; it keeps telling me my username and password aren’t valid; yet it won’t let me password reset. No reply from customer service via e-mail. Please help.

4 years ago

dmazurNew Voice

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot Filtering Extension missing from Firefox

Webroot Filtering Extension in Firefox 81.0 (32-bit) was missing from the toolbar. Disabling this add-on and then re-enabling it restored function for that session, but it failed when starting a new Firefox session, every time. Webroot Uninstall/reinstall (without using saved settings) did not fix this, so the problem must lie with the extension. Unfortunately, there is no easy way to remove/reinstall this as it is “managed by Webroot”. I followed the Mozilla procedure for manually removing an add-on, because this add-on is managed by Webroot and cannot be removed from Firefox. The steps are as follows -Use the menu Help/Troubleshooting Information to bring up a page of information about Firefox Look for “Profile Folder” on the L side, then click on “Open Folder”. Open the sub-folder named “extensions”. Find “webrootsecure@webroot.com.xpi” and delete it. Restart Firefox to verify the add-on is gone, not just disabled.Then, I used this link to re-install the Webroot Filtering Extensi

4 years ago

Hunter98Fresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Restoring Passwords

*Please excues the long backstory   Normally, I renew WebRoot by going to BestBuy and physically buying a copy.  But this time I renewed on-line.  I hit a snag where my new code wasn't updating proper, and read that un-istalling & re-installing WebRoot will fix the problem, which it did.  But, my passwords for the PasswordManager are all gone.  Also, the console lists no previous saved passwords.  My question - Is there anyway to resore the disappering passwords?  

4 years ago

lt2020Fresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Unable to install Webroot, no response from support ticket or phone line.

I purchased the Webroot SecureAnywhere online 6 days ago, but did not receive a keycode. It may be possible that I entered my email address incorrectly when purchasing.Within a few minutes I opened a support ticket and submitted a request 3 times, but no response. I called the Webroot support numbers in the US and also 2 other countries, and spent at least 45 minutes on hold, but the calls are not answered. I have tried the “redownload / get keycode” option on the website several times, but this does not work.I have made a purchase, but I can not install the product as I did not receive the keycode.I would appreciate if someone could assist.

4 years ago

lizbrowderFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

I renewed my subscription through Geek Squad at Best Buy. They show my account is active, but my

I purchased Webroot through Geek Squad at Best Buy,  I have had my subscription for a year, when asked to renew I did so and got an acknowledgement from Geek Squad, telling me I am renewed, but was not give a new key code to enter.  SO....after several calls to Webroot and Geek Squad the problem still exists.   I am asked to renew, threatened with pop ups about viruses in my computer.  Best Buy/Geek Squad said I am renewed and have my original key code showing its active.  However, my computer won't recognize it.   Geek Squad did a quick fix and entered a 30 day code that kept me protected but now I am getting the threatening POP UPS>   Will someone please help, me!! I paid for my renewal and just want it to work.   Thanks Liz Browder

4 years ago

Webroot_HomeUser_HelpNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot AV stopped working since last update

Hello, I have a Windows 10 PC and Webroot SecureAnywhere Internet Security.It stopped working a week ago after the last released update tried to install.Rebooting does not fix it. When trying to uninstall Webroot to try reinstalling fresh: It says I must be an administrator to access this feature (even though I am logged in as admin) and I am unable to uninstall it. I have tried opening a ticket with Webroot last week and still no response back.Anyone have any thoughts? Thanks!

4 years ago

trinitydemaskFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot not working on new laptop and can't uninstall

I just installed webroot on a brand new laptop and it’s not working (won’t open). I can’t uninstall it either. I contacted secureanywhere support and was told I have to purchase a support plan for $179/year. I don’t understand what the problem is exactly. It works fine on my old laptop, both are running Windows 10, and my account shows that it’s installed and apparently running, which it isn’t. Is the only fix really to purchase a support plan?

4 years ago

ApplesNOrangesNew Member

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Finding subscription expiration date problem

Hello and how are you? I am trying to figure out what the expiration date for the Webroot. I tried checking the settings but I am lost. Could someone help me out? By the way this was done on a windows

4 years ago

jojodancerFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot SecureAnyware (been disabled, can't open, can't reinstall, icon disappears, after updated to 9.0.29.51)

Hello everyone,After automatically updated to 9.0.29.51, Windows Action Center indicates that Webroot SecureAnywhere is disabled.System: Window 7 64bit.Logged in as an Administrator.Symptoms:- icon disappears in Taskbar- looks like running. WRSA.exe *32 shown in Processes in Windows Task Manager- icon in Start Menu/ Programs inactive (click and no response)- wsainstall.exe inactive (click and no respnse)- uninstall failed (keep asking to log in as an administrator)Actions tried:- uninstall in Safe Mode (failed). Keep asking to log in as an Administrator- uninstall after Clean Boot (failed). Keep asking to log in as an Administrator- manually type "C:\Program Files\Webroot\WRSA.exe" –uninstall in Start/ Run (failed). Keep asking to log in as an AdministratorLooks like something is blocking everything from Webroot from functioning. Updated in 9/1/2020. Problems started after the update.Please advise.

4 years ago

frohnamissouriFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Cannot activate Webroot

I bought Secure Anywhere at Best Buy. I downloaded it, installed it and created an account. Everything seemed to work fine. When Webroot is started it reports that it needs to be activated. When activating I try to login. It tells me that the Login details are incorrect. I tried to reset the password but I received no reply through e-mail. I called Best Buy but they could not help though someone actually talked to me. I sat on the phone for over an hour waiting for Webroot to answer but no one picked up. I sent a message to the Webroot support group but have still not heard from them after two weeks. I tried to resend a message to the support group but it reported that I had already sent a note. This is extremely frustrating!!! Can someone please help me? I work in software support and this is not the way it is supposed to work! If this does not work I’m going to take it back to Best Buy.

4 years ago

FrfrFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

can't activate software

I purchased webroot on Amazon Prime and it won't install. I had a best buy trial version that expired yesterday on my computer which I removed using the removal software

4 years ago

JONELY00Fresh Face

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Possible handle leaks, what does this mean?

In System Analyzer I received the following message in the software section: "An active process has a possible handle leak (explorer.exe).  Does anyone know how to fix it or what it means?   I opened a chat with the Geek Squad and they basically said don't worry about it, but seems if it comes up as an error, something should be done.

4 years ago

askelly35New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Continuous Webroot Core errors in MS Reliability monitor

Webroot Core is continually failing in the Reliability monitor (Security and Maintenance) in Control panel. Today I have 50 error messages from the time I booted up until now. They are all related to Webroot Core. And they all say the same thing.Windows Installer installed the product. Product Name: Core. Product Version: 1.1.226. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 1603. I uninstalled and reinstalled. It is now worse. No changes to my computer.It started with WRSA.exe stopped working , now I see that occasionally but mostly the error above. What’s going on? Anyone have this?

4 years ago

taytaywee

asked in Webroot® SecureAnywhere™ - Internet Security Plus

ACTIVATION

why does my webroot still display need to activate?

4 years ago

smithpa3

posted in Webroot® SecureAnywhere™ - Internet Security Plus

I can't seem to completely uninstall Webroot. It keeps have a window pop up to reinstall.

I need to unitstall Webroot for a short time.  I have Windows 10.  After uninstalling, I keep getting a popup wanting me to enter my KeyCode and reinstall.  It is very annoying.  How do I stop that?

4 years ago

AlohaMahaloFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Search Marquis

My search engine is being redirected to searchmarquis.com I just installed webroot hoping it would detect it and quarantine it. I have a clear scan but still have searchmarquis showing up. Ugh How do I get rid of this malware?

4 years ago

SFStanFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

VPN - Private Internet Access

Hi, I’ve run the VPN Private Internet Access for years. Last update failed. Can’t figure out why. I’m down to thinking Webroot is blocking the TAP installation. Is this possible? Is there a way to test Webroot to ignore certain folders or programs to i know Webroot is not what’s blocking the install. I tried disabling Webroot. According the PIA customer support, it could be Webroot has already marked PIA files as bad, so disabling Webroot now is too late. Any / all ideas welcome. Thanks. -S

4 years ago

jreddochPopular Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Update

It’s taking awhile to get the latest release. Is there a link to manually update? PC Agent Version 9.0.28.153

4 years ago

stevegillFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Huge WRData Folder.

I have contacted support 4 times over the last 3 days but so far they have not responded. My C:\ProgramData\WRData folder is 185GB ! That seems way too large to me. Can anyone tell me why it would be so large. Thanks. = Steve

4 years ago

slaytorbFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

schedule scan to run on shut down

Hi, is it possible to schedule a scan to run when you shut down the computer? Thanks, Barry

4 years ago

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