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Webroot® SecureAnywhere™ - Internet Security Plus

Webroot® SecureAnywhere™ - Internet Security Plus

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  • 6,730 Replies
1598 Topics
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Fresh Face
Paul JayFresh Face
posted in Webroot® SecureAnywhere™ - Internet Security Plus
Can't get anyone from Sales on the phone - this is day 3. Also issues with online response to support ticket.

I need to modify my subscription. I have now left 3 messages with Sales, and no response whatever. In addition, I raised a support ticket when the last DNS Threat Protection outage occurred, and have had no email response. Now 3 or 4 days. Phone Tech Support response, however, is fast enough. But I’m concerned about what’s going on at Webroot where reaching sales is such a problem. BTW have also left messages with Billing, and no callback from them either.

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TylerM
Administrator
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Fresh Face
empetFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Should I be concerned because my chrome://management says that my browser is managed?

The following message is displayed when I access chrome://management: "This browser is managed by a company, school or other organization. Your administrator can change your browser setup remotely. Activity on this device may also be managed outside of chrome." Chrome is installed on my home computer whose administrator I am . What could I do to remove this management? I saw a lot of complaints of this type on the WEB, but no solution was provided. I have installed Weebroot Internet security plus on my system and it didn't alert me that something suspicious happens in my browser. Any suggestion to identify who manages my browser or how to remove this management is welcome. Thanks!!!

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Glenford
New Member
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New Member
mckinleykwNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Internet Security Complete??

I bought my program as a package through Best Buy (Internet Security Plus), but I was a Webroot fan/customer for many years before that. Yesterday, I was able to use the “Optimizer” function in the Utility page. Fast forward one day (today) and the option is gone and it looks like that option is only available with the Internet Security Complete subscription. Is the Best Buy subscription only for Internet Security Plus, or should I be getting the Internet Security Complete subscription? Thanks, Ken McKinley

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TripleHelix
Moderator
C
Fresh Face
Canuck-KenFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
How do I scan an entire network drive?

I have a small NAS attached to my network. I have it mapped as the Z: drive on the computers on the network. I want to periodically scan the drive with Webroot from one of those computers (I don’t care which one, as long as I can get it to work). That does not seem to be possible right now. When I right-click on the Z: drive in File Explorer and select Scan with Webroot, it only scans the root directory and quits. If I select a folder below the root, it scans that folder but none of its sub-folders. So, it appears that on a mapped network drive Webroot is unable to scan anything more than a single directory at a time. This is a problem/defect that appears to go back at least 8 years. The only other reference I could find on here was a topic that was created 8 years ago describing the same problem. The most recent post in that topic was 6 years ago and the problem still existed then. Has the defect been corrected since then? If so, what do I need to do to persuade Webroot to scan more t

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C
Fresh Face
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New Member
bertmungNew Member
posted in Webroot® SecureAnywhere™ - Internet Security Plus
Firefox won't open when Webroot is active.

This happened six years ago and it is happening again. It doesn’t seem right to have to turn off Webroot to use a popular browser. Is there another way?

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ProTruckDriver
Moderator
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Fresh Face
misterteeFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Your Personal Securtity Report?

Having used webroot for several years I've never before encountered this issue... but now, each and every day I get a popup near the system tray letting me know that my "personal security report" is ready to view. OK, enough already. I don't need to see this on a daily basis. Can someone let me know how to disable this? Thanks!

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New Member
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New Member
LRG917New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Best Buy Geek Squad

I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.

2881
TripleHelix
Moderator
BonskY
New Voice
BonskYNew Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Conflict with Adguard 7.7 (PC Agent) and Latest update of Webroot PC agent 9.0.31.84 ?

Good day ! I used the combo Adguard (pro) with Webroot IS from several years with no problem and happiness. Yesterday , I received the update on my Window PC Webroot agent to version 9.0.31.84, so far, so good And suddenly , all my browser (Edge,Chrome, Firefox) stop responding and won’t load any web page. After investigation, I remove Adguard Window PC agent and it resolve the problem , my browser breath again… I tried to exclude Adguard module in Webroot but it doesn’t work. is there a conflict between the new version of Webroot and Adguard ? I would love to keep both program on my PC Note : I’ve got the same problem with my wife PC Thanks and have a nice day

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Community Leader
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New Voice
tlagrassaNew Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus
No Forgotten Password Email Sent

Requested new password email link to be sent, 5 times, no email- nothing in junk, nowhere. https:// No email shows up - Why is this not working?

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New Member
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New Member
mtcservicesNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Need to Remove Webroot Secure Anywhere from Multiple Machines

Took over IT support for a new client. The previous client had Webroot installed and we need to get it removed from multiple machines. Its Webroot Secure Anywhere and will not allow us to uninstall. It says its managed by the Web Console and changes must be performed centrally. Please help. Created a customer support ticket, but have not received a response.

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Community Expert Advisor
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Paula
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Hacking

how can you tell if someone else is accessing your computer?

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TripleHelix
Moderator
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Fresh Face
nathanjwtxFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Unable to "Trust" self-signed localhost development certificates

I’ve battling most of this week to understand why I cannot generate a trusted self-signed development certificate for use on localhost. By accident I stumbled on the fact that Webroot blocks this from happening; with no warning. Disabling Webroot allows the the process to produce a trusted certificate. Short of just disabling Webroot during development work, which would then render the subscription virtually pointless, is there a way around this? I can’t find anything obvious in the settings to allow this process to continue/complete.

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Fresh Face
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New Member
doctork426New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Installing Webroot Security on my PC

I just purchased Total Tech Support membership with the Internet Security Software for my PC. I was told that when I got home all I had to do is open the Webroot Icon on my computer and I would be instructed to add the Key Code to start the process. When I opened my email from Best Buy, it had a prompt that said “Install Internet Security. I pressed that prompt and It took me to a screen where it asked me for my Key Code and also to sign up for the Internet Security Plan for $249.00 and wanted me to give my credit card info. Note, I have already paid for the subscription at the store. I am confused. There was nothing on my computers WebRoot icon that asked me for the Key Code. It only stated that my subscription was expired. I am lost as to what to do next. Please help!!!!

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TripleHelix
Moderator
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dwinky64
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Popups

I have webroot installed, scanned and hopefully virus free. We can't go online with out the computer starting to talk to us and popups everywhere. Any idea on how to turn them off.

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TripleHelix
Moderator
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New Member
jimlewis1126New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Accessing Account Details; VPN Protection

Hi… Webroot client for a few years but new to the forum. Likely a stupid question, but here goes -- What kind of account do I have, and how do I access the details? I can’t remember if I bought coverage for our mobile devices (2 iPhones and an iPad) or if only our PC is protected. When I log onto my Webroot console, the page headings are on a BLACK background (unlike the graphics I’ve seen of sample console pages), and there is no menu heading for “Mobile Devices.” Also, do I have Webroot VPN access even if I have coverage only for my PC? I have successfully downloaded and opened the Webroot app for my iPhone (since I indeed had a key code for entry on the login page). But I can’t tell if this is included in a PC-only account or if it means I actually purchased coverage for our mobile devices. So far, everything I’ve found regarding my account is clear as mud. Finally, can anyone offer a critical evaluation of Webroot’s VPN? I’ve subscribed to the highly rated Nord VPN for a few years,

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J
New Member
Jim LandNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
web window

can we have a clo==olour other than green for web route window as small black writing hard to read on green background. Thanks Jim

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K
L
New Member
lynxecomNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
No longer have my network printer driver info

I have an HP 8600 series as well as a Cannon Pixma but now when I try to print, the correct printer driver info is gone. I can’t print double sided any more along with a bunch of other settings. how do I fix this?

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R
New Member
rbossiNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
forgot security question

I recently changed my phone, I had 2FA enabled. cannot loginto console anymore as it requires the authentication. cannot open a ticket as well. there are 3 security Questions I know 2 of the 3 but the third keeps telling me it is wrong. I pretty sure it is not as I know what the first car was. up for renewal, no phone support always say closed. been a long time customer but getting pi@@ as I cannot do something simple like resent, been searching for days though FAQ no answers.

1191
K
LoopyLinda
Community Guide
LoopyLindaCommunity Guide
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Renewal Purchase

Hiya everyone! Hope everyone is keeping well. Can anyone give me a link to purchase a renewal keycode for Webroot SecureAnywhere Internet Security Plus 2021, 3 Device, 1 Year which displays the purchase price in English pounds / £, as every site I’ve visited so far has taken me to an American checkout asking for $59.99. I would have liked to take advantage of a 50% off Webroot coupon but all offers I’ve seen had expired on 12th March. I’ve got 1 day left of my subscription remaining then so I need your help ‘lickety split’! Linda

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K
A
Fresh Face
adfusonFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Any Conflicts between ESET Smart Security Premium and Malwarebytes Premium

Any Conflicts between ESET Smart Security Premium and Malwarebytes Premium

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J
Community Expert Advisor
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Popular Voice
jreddochPopular Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Update to 9.0.30.71

Can someone give me the install over patch for the new version? I still have 9.0.29.62 and even uninstall/reinstall doesn’t give the latest version. (9.0.30.71)

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Popular Voice
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amberack78
asked in Webroot® SecureAnywhere™ - Internet Security Plus
login issues

When I try to sign into my account on the app on my iPhone, it seems to go well then it logs me out right after and takes me right back to sign in again. Why is this happening?

2451
TripleHelix
Moderator
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Thamlin391
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Windows Download

After installing the Webroot Internet Security file, when I logged into my Webroot SecureAnywhere account, I click on Windows Download and it tells me that my Windows 10 is in “S” mode and that i have to download a similiar app for the windows download of my Windows 10 hp device. Because my computer is already protected by Microsoft Windows 10 that came with my brand new device, is it necessary for me to switch out of S mode and/or download a similiar app compatible with my device or are there other options? Thank you, Tonya H

861
TripleHelix
Moderator
M
Fresh Face
MarciaGFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
System analyzer message

I get a BLUE message in the hardware section...GRAPhics RAM is low which is impacting performance….my computer is slow...any advice?

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M
Fresh Face
LoopyLinda
Community Guide
LoopyLindaCommunity Guide
asked in Webroot® SecureAnywhere™ - Internet Security Plus
WSA Renewal?

Hi everyone! Hope you’re well!! I haven’t been too well lately. M.S. though, not Covid! I noticed that Webroot had automatically installed another subscription of Internert Security Plus for close on $50. That was a few months ago and I’m still no closer to finding out why the app won’t launch or where the system tray button has disapeared to as I cannot sign in to mywebrootanywhere now as the page breaks and a message 'this page isn’t working. skyidentity.webrootcloudav.com is currently unable to handle this request https//error 500 is shown, (the address bar indicating it’s from skyidentity.webrootcloudav.com/signin-skyuber-oidc) is this you or am i being hacked??!!! I have contacted Customer Support but they’ve come back asking to download their log gathering utility then send info back before they can think of anything!! I’m now very nervous, do I have any protection??!!! Windows Security is saying that Webroot Secure Anywhere is turned on but I still can’t launch it or run a scan

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TripleHelix
Moderator

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