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Webroot® SecureAnywhere™ - Internet Security Plus

Webroot® SecureAnywhere™ - Internet Security Plus

2,476 Topics
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buffalo24a

posted in Webroot® SecureAnywhere™ - Internet Security Plus

How do I get Cloudflare from hijacking my browser?

How can I get Cloudflare from hyjacking my browser?   It just keeps trying to connect to a website, but never gets there  

5 years ago

Mello_Kid94

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Over Charged

I signed up for internet security plus Today to protect my Phone & laptop. So with the $35.99 deals sound like a good deal but checking my account I notices that my card was charged 3 times all of them for  $59.51 & As far as my understanding was that the Charge was onetime for all my devices so why did i get the other 2 charges &  How do I go about a refund on the two others charges?

5 years ago

JaneDoe86

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Multiple tech support scam websites posing as WebRoot/Geek Squad

[h3]Multiple tech support scam websites posing as WebRoot/Geek Squad [/h3][h3].[/h3] There are multiple fake websites that use the title portion of the HTML to show "www.webroot.com/safe" that was printed on the empty DVD boxes given out at Best Buy to try and trick new Best Buy/Webroot customers that would then use remote access software to access victims computers and charge for non-existent security products using a guest account on PayPal. My friend's son was a victim of this fraud when he purchased a new laptop from Best Buy and was given a free subscription to WebRoot but the box did not contain an installation disk. He must have entered "webroot safe" into the search field instead of the full URL as he is somewhat new to computers and was charged $250.00 to his debit card by scammers impersonating the Webroot/Geeksquad website. I was able to get his money refunded at his bank and recovered the deleted logs from the remote access software the scammers had used. I have made 4

5 years ago

Db675New Member

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Notification icon about an action required is a false one

I got the gray icon with the brown exclamation point in the tray. I can't get it to reset to the green icon. It points to "Action required: password manager". To reset the icon, I installed Lastpass (what else, right?) which I don't need because I'm using something else. Also, I never had any passwords stored by Webroot to transfer over to Lastpass. Webroot is not recognizing my now 2 password managers on my pc. What can be done to get the green icon back? Or should I just hide the icon and be done with it?

5 years ago

shawnwayne

asked in Webroot® SecureAnywhere™ - Internet Security Plus

bank account hacked

I usually buy all sorts of things online. And last week I had my card used in california at a mcdonalds. The kicker is that I live in ky. I am assuming someone had to get my info online. I need to know how to protect my info or figure out how it happened

5 years ago

doug wFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

What to do when your new website is flagged Reputation SUSPICIOUS?

My client is seeing a WEBROOT - Reputation SUSPICIOUS warning for their web page (which I just created for them) when the site comes up in Google Search Results. The web page is pretty simple with no malicious content. What factors would trigger this warning ( since it doesn't appear to be related to page content. The site is: [url=https://mobileservicesandrepairs.com/]https://mobileservicesandrepairs.com/[/url] Thanks [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/69f73124-878f-4327-858e-be9ef1016783.png[/img]

5 years ago

proberts

posted in Webroot® SecureAnywhere™ - Internet Security Plus

how do I find out what the yellow ! means?

My acct shows a yellow circle with ! in it and a yellow triangle with !, How do I find out what is wrong?

5 years ago

smigs

posted in Webroot® SecureAnywhere™ - Internet Security Plus

I bought a subscription but it still says that my current subscription is expiring soon.

I got a subscription with webroot when I first got my laptop. Then I renewed it and it still says that my subscription is expiring but I renewed it. Do I have to wait till the old subscription fully runs out for it not to say it's expiring soon anymore?

5 years ago

gamefanFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot Filterting Extention gone on firefox

Hello, My webroot filtlertng extention has disappeared from firefox thanks to the new issues going around with it. I tried updating, reinstalling and profile restorations I don't know how to reinstall it or fix any of the issues. And I don't want to uninstall my webroot. Is there a direct download of the xpi file?

5 years ago

jreddochPopular Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot Filtering Extension Not Working With Chrome.

It's been two days now. Anyone else? Is this a known issue?

5 years ago

Walleye

posted in Webroot® SecureAnywhere™ - Internet Security Plus

PC Security won't protect first computer

It shows no computers protected. There is this A-Z thing I don't get.

5 years ago

ddave21Fresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Windows 10

Jst recieved a new laptop. My question is, can I transfer my subscription from the old, to the new one. If so, how?

5 years ago

Jshov1New Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Not running full scan

Hello I am.writing because my secure anywhere app which is registered doesn't seem to be completing it's scan when I hit scan now button even after I see scan out of date, it used to have a sliding bar at the bottom that would go across until complete and now it goes 1 mm if that then says all is fine?, it never seems to complete anymore and I'm curious why?. Thank you....Joe.S.

5 years ago

WittelFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Why Would the Keycode Sent by Webroot Through Email Show as Invalid?

Hello! Recently I purchased an Internet Security Plus and have been trying for a few hours to troubleshoot the installation specifically relating to the keycode. I have tried copy and pasting the keycode give from the web page at checkout into the activation, reinstalling Webroot, restarting the system, and scouring the forums for people with similar issues. (Most of them revolved around old Best Buy codes not online) In my latest attempt I had Webroot specifically send over my keycode, and tried it again within a minute of it being sent. Still showed up as invalid. I've already sent in tickets, attempted to call the support center, because they are off for the weekend, and even chatted with a sales rep. According to the sales rep, and of course they were not on the tech support team so with a grain of salt, the keycodes purchased online are activated immediately. My questions boils down to this; Why is the keycode Webroot has sent me invalid? Is there anything I can do

5 years ago

betmerickNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot error

Only on my IE I am continually getting an error message: A WEBROOT CRITICAL ERROR OCCURED Failed to find required file C:\ProgramData\WRData\PKG\LPPlugin.dll Any ideas on how to fix?

5 years ago

ecarson

asked in Webroot® SecureAnywhere™ - Internet Security Plus

renewing my virus protection

I'm a member of the Geek Squad protection. I have a renewal key code. How & where do I install?

5 years ago

stevecostaCommunity Leader

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Unable to use password manager

As I have been unable to use password manager for months now I changed to lastpass. As a result I feel I have paid for webroot internet security for nothing. I may as well have just had webroot antivirus. As a gesture of goodwill are you able to offer a refund for the difference in price? I would be happy to downgrade to antivirus only for 3 devices with an extention of my subscription for the extra price ive paid. If not maybe you could extend my current subscription as Ive been paying for something I have not had. Best wishes Stephen

5 years ago

kdpryorFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Firefox Password Manager toolbar no longer works

Hello, I'm using Firefox 58.02 (64 bit). Up until the last few days, the password manager has worked just fine. Now, all of a sudden, when I try to log in to the manager it either says it can't contact the server or it says nothing at all and just never logs me in. This is happening in Firefox on multiple computers. The manager works just fine in Chrome.

229

5 years ago

ROBERT1725

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Why is this happening a few times a week ?

" An error occurred while attempting to contact the server. Please check your Internet Connection ". Even though I know for sure that my Internet Connection is working as it is supposed to, this warning still pops up.   How can this be fixed once and for all ?  

5 years ago

technoNew Voice

posted in Webroot® SecureAnywhere™ - Internet Security Plus

I've relpaced Password Manager

with Keeper as I need a password manager that works Only problem is that the deciding factor on my buying webroot(which I've used for several years now), was that it had password management built in. Now I'll have to re-evaluate my choice of security software

5 years ago

LilBkrBabe

asked in Webroot® SecureAnywhere™ - Internet Security Plus

iPad Installation

One hour later and I'm still unable to download WebRoot on my iPad. Nothing should be this hard. I followed the instructions to the letter and still, nada. I give up. I've had Webroot on my PC for years, the mobile devices will have to find another solution. This is ridiculous.

5 years ago

GeedNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Central analysis taking way too long

I see others have had this problem before me so I've tried all possibilities set forth here such as installing & reinstalling and the like. Performing central analysis is just taking way too long approx 2 hours and change for the total deep scan. Nothing had changed on my system in the last few weeks. No major installs or uninstalls.    Any ideas or solutions would be appreciated before I send in a ticket.

5 years ago

bobtmc

posted in Webroot® SecureAnywhere™ - Internet Security Plus

outlook

I mistakenly blocked an e-mail and now I cannot receive any other emails

5 years ago

firethatfroze

asked in Webroot® SecureAnywhere™ - Internet Security Plus

How to leave Realtime Shield features on all the time?

When i turn my computer on since the last shutdown operation, i have to manually turn on my Realtime Shield features. i never had to do that previously, it would always be ON. i have checked through the settings an such but i haven't figured it out yet. Any help would be great, thanks!

5 years ago

labrat55

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Subscription end date

I was just charged for a 1 year subscription (1/17/2019-1/17/2020) and yet when I access my console it shows the expiration date as 05/27/2019, also the keycode is not the same as the current subscription. When I try to register the current keycode it says it is already added and yet does not show in the console. TIA, Mike

5 years ago

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